Customer Service Account Executive
Resume:
.
Nicole
DalgoCustomer Service or Clerical work
Nicole A.Dalgo
Glendale, AZ 85308
Phone 602-***-****
E-Mail: ****************@*****.***
Objective " To obtain a career opportunity in Customer Service or Clerical work
Education " 2006-2007 - Glendale Community College Glendale, AZ
2001-2005 - Agua Fria High School Avondale, AZ
Professional Experience
2007-2011 Troxell Communications, Inc. Phoenix, AZ
Collections/Receivables Specialist 2010-2011 Problem solving: Contacting customers to resolve past due payment Research and resolution regarding payment / order discrepancies
Review original purchase orders and payments to ensure accuracy
Work with customers & sales representatives to fully understand account questions and communicate resolutions effectively. Provide customers with requested invoices and proof of deliveries Assist A/R Clerk with incoming mail processing to prepare for posting Provide backup support for the receptionist as needed
* Answer multi-line phone system
* Utilize Pitney Bowes Postage Meter & Folding system
* Manage incoming mail processing and distribution
Bid Specialist/Bid Clerk 2007-2010 Research information and prepare bids for government and educational contract proposals Evaluate bids to focus on qualified bid opportunities Analyze the RFP/bid requirements against the proposal outline to ensure both compliance and responsiveness to the customer's issues and needs Obtain all other required documentation as stated in the RFP or request such as bid bonds, insurance, etc Inputs bid data on proprietary database program and maintain accurate records Research past bids to determine gross profit margins Contacts vendors to obtain pricing, calculates freight costs, analyzes market pricing and provides specification sheets complete with warranty and manufacturer certifications Research vendor opportunities to find suitable alternate items to create more completive pricing Support margins for Account Executive and managers Work with Account Executive, Bid Department Head, Bid Clerk, vendors and customer's to insure timely and accurate bids Entering and preparing bid information to assist the account managers in obtaining new business for audio visual supplies Manage high volume of incoming bid opportunities
2006-2007 Avondale Toyota Avondale, AZ
Service Coordinator Helped customers with their car needs. Coordinated between the technicians and the customers Answered customer service calls.
Additional Skills
Teamwork & Interpersonal Skills Ability to push projects through to completion Work well in a fast paced environment with little to no supervision Excellent communication skills and ability to work effectively with others
Computer / Systems Experience Intermediate PC Skills including Microsoft EXCEL, WORD & Outlook 10 key by touch 50 WPM
References
Available upon request
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