Customer Service Manager

Dean Booher

Email: *********@********.***

Address: **** ****** **

City: Long Beach

State: CA

Zip: 90808

Country: USA

Phone: 562-***-****

Skill Level: Management

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DEAN BOOHER

7870 Garner St., Long Beach, CA 90808

Home - 562-***-**** Cell 562-***-****

********@*******.***

CAREER OBJECTIVE

Results-driven Client Services Manager eager to apply leadership/coaching skills to enhance and grow a team to its highest level.

PROFILE

Strategically managing and leading top-performing sales teams (Inside and Outside) and customer service teams to exceed goals, which includes recruiting, training, mentoring and coaching.

Ability to implement sales and customer service strategies to ensure that the company meets revenue and profit objectives

Effectively execute tactical and operational segment of the sales plan for all products and services

Proficient in planning of annual goals, preparing and delivering performance appraisals and professional development.

Constant evaluation of processes procedures in order to maximize and improve teams success re-design and implement changes if needed.

Monitor trends and developments, including competitive services and industry activities to ensure teams standards are at the highest level.

Dynamic communication, presentation, negotiation, and relationship management skills

Excellent record of organization, prioritization and time management; consistently achieve critical deadlines while maintaining high quality standards

Sharp technical proficiencies including MS Word, Excel, PowerPoint, Outlook; Salesforce CRM software

PROFESSIONAL EXPERIENCE

Dr. Smoothie, Fullerton, CA March, 2012 January, 2013 Company Downsizing

Customer Service Manager / Inside Sales Manager

Archway Diversified Services, Whittier, CA Jan 2011 Nov, 2011 Company Downsizing

Client Services Manager / Account Manager

Nickent Golf, City of Industry, CA 2006 08/10 Company Closed

Customer Service Manager / Inside Sales Manager / National Account Manager

Pegnato Pegnato, Marina Del Rey, CA 2003 2006

National Account Manager

PanAmSat Corporation/Hughes Communications, Long Beach, CA 1996 2002

Account Representative/Customer Service

EDUCATION

California State University, Long Beach, CA 1995

BS, Business Administration

El Camino College, Torrance, CA 1993

AA, Business Management

~ PROFESSIONAL DEVELOPMENT ~

~ Customer Service Management ~ LeadershipTraining ~ First Time Manager ~

Sales Service ~ Miller Heiman Conceptual Sales ~ MS Office

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