Customer Service Sales
Resume:
Kristen hernandez.resume
Kristen Hernandez**** Sonoma Ave. Santa Rosa, California 95405Cell Phone: 831-***-**** *******.*******@*****.***
Seeking A Challenging Position in Food or Customer Service Industry
A highly talented professional with retail, restaurant, and customer service experience working in a team environment.
Summary of Qualifications
Over six years of previous experience.Excellent organization and memory skills.Strong knowledge of beverage mixing and serving.Excellent ability to stand, sit, and walk for long periods without getting tired.Strong communication skills both verbal and written.Ability to use general mathematical skills and calculator.Outstanding ability to resolve customer service issues to achieve customer satisfaction.Excellent interpersonal skills and ability to work in a team environment.Professional appearance, polite and friendly nature, with exemplary customer care skills.Remarkable flexibility and skills to work in all areas of food, beverage, and retail sales.Enthusiastic, motivated, and self-directed.Excellent listening and attention skills.Extensive cash handling experience, with touch-screen and cash register training.Professional Experience
Jamba Juice, Salinas, CADecember 2004 October 2005Front-Line Team Member
Prepared and blended beverages.Up-sold energy, vitamin, and antioxidant supplements.Cleaned and maintained store premises.Performed closing and appliance maintenance duties.Provided excellent customer service while working in a fast-paced, multi-tasking environment.The Olive Garden, Salinas, CAJune 2006 January 2007Server
Took customer orders, explain ingredients and preparation methods.
Resolve any customer concerns and provide solution recommendations.
Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Prepare checks that itemize and total meal costs and sales taxes.
Self pre-bussing specified tables.
Serve food and beverages to patrons; prepare and serve specialty dishes at tables as required.
Stock service areas with supplies such as coffee, food, garnishing and tableware.
KRISTEN HERNANDEZ
RESUME PAGE 2 OF 2
Applebee s, Salinas, CAMarch 2009 July 2009Server
Perform store maintenance and opening procedures.Required to up-sell food, desert, and alcohol.Encourage customer satisfaction surveys and gift card purchases.Restocking to go packaging, side station condiments, and rolling tableware.Ensuring customer satisfaction and arrange necessary food modifications.Removing any and all dishes from patron tables to be cleaned in the kitchen.Participate in leading short power shift meetings to introduce new product and ingredient information.Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Maintain high productivity and customer service with multi-faceted responsibilities.California Conservation Corps, Fortuna, CA April 2010 October 2010
Worked and lived with 100+ co-ed Corp members from diverse backgrounds in a dorm room environment.Performed 8 hour grade workdays which includes maintenance, construction, and forest restoration involving the use of many different types of tools and government vehicle maintenance.Required to prepare, organize and inventory tools, safety equipment, first aid supplies and uniforms daily.Clean and stock establishment facilities.Completed conservation awareness classes, and safety procedures for wilderness survival.Obtained adult CPR and basic first aid certification for on the job need.Performed all kitchen duties to feed 75+ Corp members on a daily basis.While on weekly offsite missions, performed all kitchen duties for Corp members and supervisors.Performed duties in partnership with several sponsors such as, Fortuna Fire Department and CalTrans.Also performed community service for the elderly and local fire and police department.EducationHigh School Diploma
Certifications
Adult CPR and Basic First Aid
Tool Orientation Safety and Use
References Available Upon Request.
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