Customer Service Sql Server
Resume:
Sql developer resume
Shelli L. Ciaschini
Shelby, NC 28152
**********@***.***
SUMMARY
Motivated and ambitious Database Developer with advanced experience using SQL Server
Management Studio 2005 and Visual Studio 2005. I am capable of leading and working with a
team as well as individually. I have the ability to accomplish tasks under minimal supervision and
direction. Hard worker with a desire to use updated SQL skills in the field to assist with achieving
goals and objectives.
TECHNICAL SKILLS
Programming Languages:
Transact SQL, XML, COBOL-370, MVS/JCL, SQL, QMF, HTML, XHTML, CICS(trained)
Microsoft Technologies:
SQL Server 2005 Reporting Services, Access, Word, Excel, Power Point, VB.Net
Databases:
Microsoft SQL Server 2000 / 2005, DB2, VSAM, TSO/ISPF, ENDEVOR, STARTOOLS, SYNCSORT
Operating Systems:
Windows 98/2000/XP, Windows Server 2003
Software:
SQL Server Management Studio, Microsoft Visio, Microsoft Office, Database Engine Tuning Advisor,
SQL Server Profiler, CoolGen 6.0 workstation, Joomla, Dreamweaver 8, Flash 8
SetFocus, LLC. Shelby, NC 8/08 - 11/08
SQL Server Master s Program
Created numerous simple to complex queries involving self joins, correlated subqueries and
XML techniques for diverse business requirements. Tuned and optimized queries by altering
database design, analyzing different query options, and indexing strategies.
As part of a team, analyzed the business requirements and systematically designed a
database for an online-movie (DVD/Blu- Ray) rental company. Employed best practices in
creating a complete schema including tables, relationships, stored procedures, views,
clustered and non-clustered indexes and triggers, and implemented the importation and
exportation of data using XML and SSIS.
As part of a team, created various reports according to the business requirements for the
movie rental company. Individually authored, installed, deployed and managed reports
using SQL Server 2005 Reporting Services for a library database.
Individually designed a bank application according to business requirements, and
implemented robust stored procedures, functions, and triggers to implement required
functionalities.
Developed a backup and recovery plan based on the data availability requirements of the
library and on the potential impact of data loss on the business after considering and
analyzing the different backup and recovery strategies.
Designed database maintenance plans to set up core maintenance tasks to make sure that
the database performs well, is regularly backed up in case of system failure and is checked
for inconsistencies.
Employed the Database Engine Tuning Advisor to analyze the performance effects of
workloads and implemented its recommendations wherever appropriate.
Used the SQL Server Profiler tool to monitor the performance of SQL Server particularly to
analyze the performance of the stored procedures.
Analyzed different high availability solutions and implemented database mirroring and
replication.
As part of a team, established security policy using windows domain accounts and
implemented a security strategy to protect against threats and attacks.
Familiar with employing Service Brokers, enabling HTTP support and establishing
Notification Services.
VOLUNTEER WORK
Designed, developed, and implemented a new website for Cleveland Community College s
CIT Department. Used Linux, Fedora 8.0, Apache Server, Joomla 1.5 CMS for site
development. Unfortunately the site has been taken down it was
http://cit.clevelandcommunitycollege.edu
Researched and priced out classroom setup for Weed and Seed Project in Shelby, NC. Setup
the computers and installed anti-virus software and accounts on all machines. Tested all
machines prior to initial start of classes.
Created website for my church to keep everyone up to date with what is going on and
provide insight into our church family. Please feel free to view the site at
http://whiteharvestministries.com
PROFESSIONAL EXPERIENCE
Shelby Cleaners Shelby, NC 2009-Present
Customer Service Representative
Take in and return customer clothing
Responsible for taking payment in the forms of cash and credit
World Wide Imports Shelby, NC 2002 - 2006
Customer Service Representative
Assisted customers with locating products, participated with stocking inventory, and acted
as cashier.
Created an inventory system for the furniture department in Excel.
Aetna Hartford, CT 1997 - 2002
Business Systems Development Specialist
Clarified disability business system specifications with business customers
Programmed logical components in COBOL/DB2, QMF/SQL
Used Coolgen for generating user interface components
Tested, implemented, and maintained the business system
Provided on - call support in rotation once a month for a period of one week.
Designed, constructed, and implemented a fully automated batch letter facility using
COBOL/DB2, QMF/SQL, DJDE and 3 of 9 Bar Code. Along with fellow team members,
designed, constructed, tested, and implemented a large enhancement to the disability
payment system for managing pre/post-tax deductions.
EDUCATION
Cleveland Community College Shelby, NC
Associate in Applied Science in Computer Information Technology
Major GPA 3.94
School Certificates:
Internet Administration
Productivity Software
Project Management
Awards:
Outstanding Graduate Award in Productivity Software
Who s Who Among Students in American Junior Colleges 2008
President s List- Fall 2006 & 2007
Dean s List- Spring 2007 & 2008
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