Customer Service Representative

Location:

Posted:

February 10, 2013

SAMUEL JUN

******.*.***@*****.*** 213-***-**** samueljun.com

EDUCATION

University of California, Los Angeles

Candidate for a B.S. in Computer Science, June 2014

Van Nuys High School

Math and Science Magnet Program, June 2010

SAT I 2100 (Math 800, Critical Reading 690, Writing 610)

SAT II Math IIC 780

RELATED COURSES

Algorithms and Complexity Web Applications

Programming Languages Database Systems

Software Construction Lab Artificial Intelligence

Finance and Marketing for Engineers Personal Finance

TECHNICAL SKILLS

Operating Systems: Windows, Linux

Languages: C, C++, Java, Python, Common Lisp, HTML

Databases: MySQL

Other: Git, XML, Adobe Photoshop

EXPERIENCE

August 2011 Present

UCLA Student Technology Center, Los Angeles, CA

Computer Technician and Customer Service Representative

Provide in-person and over-the-phone computer and network related support. Fix software issues

such as virus removal and hard drive reformatting. Schedule and enter trouble tickets into the

Help Desk system.

June 2008 August 2010

Hosanna House Hostel, Los Angeles, CA

General Administrative and Technical Support

Conducted all computer and network maintenance. Trained employees in all the necessary

computer and network related skills. Directed the everyday procedures of the business such as

communicating with clients and managing bookings.

LEADERSHIP

September 2009 June 2010

Junior State of America, Van Nuys, CA

President

Assigned duties to all club officers. Expanded club membership from 50 to over 100 members.

Facilitated all club activities including 3 annual conventions, mini-cons, and debate classes.

ADDITIONAL INFORMATION

Interests include hiking, discovering music, and exploring restaurants.