Manager Customer Service

BEHZAD BEZ TABATABAI

818-***-**** ******@******.*** www.behzad.com

***** ******* **. #***, ******* Oaks, CA 91403

OBJECTIVE To utilize my multidisciplinary communications expertise to help an organization deliver it message effectively,

serve its internal and external audiences, and grow.

PERSONAL Superior communication skills (written, verbal, visual)

QUALITIES Idea Man with strategic vision, tenacious follow through and disciplined attention to detail

Multi-tasker, meticulously organized, deadline and budget driven

Expert in current media technologies (print and Internet) and a leader in adopting new advances

Innovative, critical thinker, methodical problem-solver, workflow and efficiency expert

Effective manager, inspiring team builder, and trainer of both technical and creative personnel

Patient, professional and rock-solid reliable with strong customer service and interpersonal skills

Contagious zest for learning, can-do attitude, sense of humor and genuine desire to help others succeed

TECHNICAL HARDWARE: Extremely tech savvy, Mac and PC bilingual with advanced troubleshooting expertise

EXPERTISE SOFTWARE: Power user on office, page layout, graphics, web development, video and database applications

PROGRAMMING: HTML, CSS, Javascript, Applescript, Filemaker Pro, Joomla CMS, some PHP

EDUCATION University of California Los Angeles (UCLA) Los Angeles, CA 1993

Bachelor of Arts - English, American Studies

Minor in Political Science

Landmark Education Los Angeles, CA 2003 2004

Landmark Forum (Personal Empowerment Course), Advanced Course (Advanced Personal Empowerment Course),

Self Expression and Leadership Program, Commitment Seminar, Integrity Seminar, Living Passionately Seminar

EXPERIENCE PRESIDENT, FOUNDER BCF (BETTER, CHEAPER, FASTER) CONSULTING (Jan. 1990 Present)

MISSION: Helping clients communicate their message internally and externally to achieve corporate goals.

ACTIVITIES: Strategic Planning, Executive Coaching, Staff Training and Management, Process Documentation,

Performance Measurement, Workflow Engineering, Web & Print Design, Technical and Copy Writing, Programming

SAMPLE PROJECTS: OTHER CLIENTS/PROJECTS

Ikon Audio International (Woodland Hills, CA) Blockbuster

reated branding and marketing campaign that increased sales

C House of Seagrams

150%. Designed packaging, sales materials and trade show Warner Brothers

displays. Wrote advertising and promotional copy. UCLA Oncology

Pavillion Winery

Nationwide Advertising Services (Cleveland, OH)

Avera Pharmaceuticals

e-engineered workflow and performance measurement systems

R The Miami Herald

for ad production department. Designed and programmed job The Providence Journal

tracking database. Developed protocols for interdepartmental 24-7 Staffing Solutions

cooperation between sales executives and production staff. Mount Helix Films

Conducted enterprise-level training program. The Output Bureau

Community News Company (Framingham, MA) Farhang Foundation

Primary Care Associates of California

educed annual operating cost by $800,000 by consolidating

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and more

7 design and prepress facilities and installing a training program.

PUBLISHER, EDITOR-IN-CHIEF NAMAK MAGAZINE (Jun. 2004 March 2007)

Created and published the premiere culture and lifestyle magazine for the Persian community.

Created a powerful new brand which quickly expanded to include other products and events.

Developed business plan, marketing strategy and organizational structure.

Built infrastructure for managing editorial, advertising, production and distribution.

Hired and trained staff, including managers, writers, editors and designers.

Designed all layouts and artwork, wrote articles, edited submissions.

CHIEF OPERATING OFFICER DESIGNQUORUM (Oct. 2001 March 2004)

Owned and operated award-winning marketing services and corporate communications agency specializing in graphic

design, web development, corporate gifts, corporate awards and advertising specialty items.

eveloped ordering and shipping systems, production protocols

D OTHER CLIENTS/PROJECTS

and technology infrastructure. Nissan-North America

Rockwell Corp.

ired and trained production staff and sales executives.

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Garrett Interiors

anaged all aspects of daily operations, deadlines, budgets and

M The Los Angeles DWP

profitability assessments. The Los Angeles Times

The Int l Assoc. of Chiefs of Police

nterfaced with vendors and managed client relationships.

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DreamGear Inc.

eveloped new business, prepared proposals, scheduled projects

D The Walter Kaitz Foundation

and supervised production. and more

GENERAL MANAGER ADOUT, INC. (Sept. 1993 Sept. 1999)

Held numerous positions with increasing responsibility while helping small design studio grow to a large-scale ad

production facility in 6 years. Other positions included: Director of Training, Research and Development, Director of

New Media, Account Manager, and Senior Production Manager.

layed key role in expanding the company and reaching number 153 on Inc. magazine s list of 500 fastest

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growing companies in the country.

anaged 155-member production team in a fast-paced, high volume, high stress environment. Managed multiple

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daily deadlines and produced 2500 newspaper ads weekly with a documented 99.98% accuracy.

uilt performance measurement system that identified error trends, training needs and productivity issues,

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resulting in immediate 12% reduction in labor to revenue ratio.

ecruited, hired and trained over 95% of the creative and technical staff.

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esigned staff training programs, performance standards and individual achievement goals.

D

evived struggling department by trimming staff size, clarifying job functions, increasing accountability and

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instituting new operating protocols.

onducted R&D program, defined business plan and growth strategies for New Media division, and set information

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technology goals.

reated Training Workshops which were voluntarily attended on weekends by 65% of the staff.

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ersonally handled problem accounts and ensured client satisfaction.

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PERSONAL Fluent in Persian (Farsi) and conversational Spanish

NOTES Professional member of the ASUCLA Communications Board

Award-winning Writer, Poet

Chess Player, Avid Reader

More information, including design and writing samples at www.behzad.com.

Glowing professional references available.

Contact this candidate