Customer Service Information Technology
Resume:
Personal Site
Resume for Information Technology
Yolanda Borders
*.*******@*******.***
(720) 436 – 6652 www.linkedin.com/in/yolandaborders
PROFILE SUMMARY
Dynamic, self motivated professional, with more than 3 years experience in Information Technology, enhanced with over 10 years experience in Accounting, Customer Service, and Administrative support roles, looking to add value to your businesses strategic planning initiatives.
Strengths include:
Interpersonal Communication Skills Extensive Customer Service Experience
PROFESSIONAL HIGHLIGHTS
Quick Books Online Sales/ Support Consultant
March 2011- August 2012Resolved browser caching issues, version issues, answered questions about software functions, log-ins, billing, and password resets.Answered up to 40 incoming calls per day.Maintained Issue Resolution results above 80%.Customizeed, analyze, and interpret financial reports.
Web Developer Intern
August 2009 January 2010Researched options available to design a web site for this non-profit company.Purchased domain names at GoDaddy.comSet up a hosted site; update weekly about visits to the Denver Rescue Mission.Researched potential funding sources, grants, grant writers, and donors.
Student Loan Processor/ PC Deployment Technician
August 2002 December 2007Imaged PCs and laptops using Symantec Ghost.Joined client machines to work groups and domains on the LAN.Installed printers, scanners, and device drivers for campus employees.Removed and replaced hard drives, graphics cards, RAM, Zip drives and DVD burners.EDUCATION
Metropolitan State College B.S. Computer Information Technology
Denver, CO
Certifications:
Programmer/ Analyst in Information TechnologyWebsite Developer in Information Technology
Scott Community College A.A.S Accounting
Bettendorf, IASKILL SUMMARY
Software Reporting Software Programming Languages
Oracle 9i
VB.Net (Basic and QBasic)
Systems Windows 98 2000 ME XP 7Macintosh Lion OSEMPLOYMENT HISTORY
Intuit Quick Books Online Sales/ Support Consultant I 2011 2012
Eurest Dinning Services/ Compass Group North America Cashier 2009 2011
Homeless Feeding Organization Website Developer Intern 2009 2010
Metropolitan State College Student Loan Processor/ PC Deployment Technician 2002 2007
State of Colorado Administrative Assistant II/ Accounting Clerk I 1998 2002
Jackson Hewitt Tax Service Tax Preparer/ Office Manager 1996 2001
2 Responses to Resume for Information Technology
Fermin says:
January 16, 2013 at 8:32 PM
Your post, Resume (Information Systems) Yolanda Borders, is really well written and insightful. Glad I found your website, warm regards from Fermin!
says:
January 19, 2013 at 10:02 PM
Thank you for leaving me feedback! Have a wonderful day!
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