Customer Service Sales

Awards & Certificates

Andre Blake

** ***** ******** ***** ** L7A 3X7

Residence:905-***-**** Cell: 647-***-**** ***************@*******.***

Objective

Seeking a flight attendant position for Virgin America; by utilizing my customer service skills, and safety training skills I will be able to achieve success working for your Airline.

Education Experience

Fletchers Meadow Secondary School Completed 9-12thGrade

Travel and tourism Flight Services Pending Graduation in April

Summary of Qualifications

OTEC Customer Service Excellence Certificate Certified in 2011 and 2012

RBC Insurance Certified in 2011

Smart Serve Certified in 2012

TICO Certificate Certified in 2012

Magnitude Well-Being Centre Self Defense Certified in 2012

Basic French

Sabre

Relevant Skills and Abilities

•Motivate others •Debating skills •Problem solving skills •Listening skills •Lead a team •Interpret information •Prioritize and manage time well •Accept responsibility and to make decisions •Quick study •Proficient working with Till •Make sales and achieve sale goals •Ability to train employees •Team Player •Multitasking Skills •Proficient With Microsoft Word, Excel and PowerPoint, Concepts, and Sabre

Employment Experience

Customer Service/Box Office Sales, Silver City, Brampton ON Feb 2009 - Jan 2011

Assist customers by selling tickets and tending to their concerns or complaints

Assist customers with their refunds or ticket exchanges

Market movie promotions and deals to customers

Sold gift cards, and planned and assisted in birthday parties

Guest Service Representative, Markville Mall, Markham ON Nov 2011 – Dec 2012

Walked thoroughly around mall and helped customers find specific stores

Sold gift cards, took coats for coat check, and gave wheel chairs and strollers

Helped security, maintenance, and custodial staff by reporting any problems or issues that may harm customers.

Support Staff, Seneca College Bookstore, Toronto ON May 2012– Sept 2012

Cashed out purchases for customers

Stocked books on shelves and other items for display

Helped with paper work and putting books into boxes for sending books back to publisher or to other campuses

Volunteer Experience

Heartlake Secondary School Library Helper (2006-2009)

Stock books alphabetically in library

Helped students find the specific books they are looking for

Monitor library to make sure everything was efficient

Personal

An active reader of literature

Interested in movies and music

Create a with

Weebly

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