Customer Service Quality Assurance
Resume:
Sponsored by
SAIKET AHMED
Houston, TX 77034
281-***-**** (cell)
***********@*****.***
OBJECTIVE: Looking for a position in Entry level IT/ Software engineer job.
SUMMARY OF QUALIFICATIONS
Productive and responsible; willing to learn and handle any tasks needed.
3+ years experience in multitasking technical and customer support.
Outstanding customer service skills.
Able to build strong working relationships with co-workers.
Excellent ability in representing a company with a professional appearance and manner.
COMPUTER SKILLS & EXPERIENCEOperating Systems: Windows XP, Windows 2000 ( Pro- Adv server ), Windows 95, Windows98,
Windows NT PC software and hardware configurations, Network printer configurationsLanguage: C, C++, JAVA, Assembly Language, HTML, CSS, JavaScript. Software: Microsoft Office 97/2000/ XP, Rational Rose, Rational RequisitePro, Rational SoDA,
Rational Quantify.Designing and Implementing and integrating the software being developed,
Requirement documents and Quality Assurance (QA), Software Engineering process,
testing,validate and verification for software . EDUCATIONMS. in Software Engineering Dec 2004
University of Houston - Clear Lake, Houston, TX.
B.Sc in Agriculture May 1998
Bangladesh Agricultural University, Bangladesh
EMPLOYMENT HISTORY
CONN'S ELECTORNICS- Houston, TX Feb 2003 - Now
Providing Product information to customers on a wide range. Hardware, Software and Technical Support for computer, printer, digital camera, HDTV, appliances. Provided hands on and over the phone support to customers and employees. Assist customer to finance for purchasing product
CIRCUIT CITY-Dallas, TX Jan 2000 - Feb 2003
Sale Associate, Computer Department Sell and Technical, software, hardware support of PC, Cell phone, Digital Camera.SOFTWARE PROJECTS Worked on Group Project to Build Software "Electronics Management Proprietary Information Regarding
Expansion." for Hernandez Engineering Corporation, Houston, TX.Worked on Group Project to Build Software "Risk management Simulator"VISA STATUS U.S Citizen
AVAILABILITY June 2003
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