Customer Service Sales

Christopher Brakel

Email: *********@********.***

Address: ***** ************* **** *** ****

City: Seatac

State: WA

Zip: 98188

Country: USA

Phone: 714-***-****

Skill Level: Entry

Salary Range: $45,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

CHRISTOPHER BRAKEL - RESUME

Career Profile:

Amazon.com, Inc. (Seattle, WA): August 2011 - January 2013

Title: Quality Improvement Specialist

Duties: Facilitate and lead training of all Kindle and customer service associates, drive initiatives and programs to improve performance, and examine data to identify continuous learning needs. (August 2012 - January 2013)

Title: Digital Specialist, Kindle Support Operations

Duties: High-level technical support for Kindle devices (device and network troubleshooting, software and hardware upgrades/replacement, customer service. (August 2011 - August 2012)

Ceridian Corporation (Minneapolis, MN): March 2011 - June 2011

Title: Accounts Receivable Consultant

Duties: Research and correct accounts receivable error reports, entry of customer payment information, dispute resolution for small business clients involving invoicing, issuing credits, marking for collections, etc.

Supervalu, Inc. (Hopkins, MN): January 2011 - February 2011

Title: Customer Service Associate

Duties: Telephone sales and order entry, recovery of lost sales items.

Bluestem Brands, Inc. (Eden Prairie, MN): November 2010 - January 2011

Title: Contractor, Merchandising Inventory Management

Duties: Entry of substitution and cross-sell information, administering markdowns, and assisting with online inventory promotions.

Rollouts, Inc. (Chaska, MN): September 2010 - November 2010

Title: Resource Coordinator

Duties: Staffing and scheduling of independent contractors, work order and database management for large retail clients (TJX, Limited Brands), as well as creation of Visio floor plan documents for college bookstores.

Chapman University, Conservatory of Music (Orange, CA): August 2007 - May 2010

Title: Assistant Professor of Music/Instructor

Duties: Teach classes in music theory/composition to undergraduate students, grading, tutoring, faculty meetings.

University of Rochester, Eastman School of Music (Rochester, NY): August 2002 - December 2006

Title: Instructor/Graduate Teaching Assistant

Duties: Instruction in music composition and electronic music. Maintenance of computer systems and website. Live concert audio recording/support.

Other Positions:

Retail/Sales: West Music Company, Barnes & Noble, Target

Data Entry: Kroll Ontrack, The Blake School, Express Scripts

Education:

Doctor of Philosophy (Ph.D.), Music University of Rochester (Eastman School of Music), 2007

Master of Arts (M.A.), Music University of Iowa, 2002

Bachelor of Arts (B.A.), Music University of Minnesota, 1999

(Additional Skills Metrics and Software Knowledge Available Upon Request)

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