Customer Service Manager

ROLANDAS H BRELAND

Email: ********@*************.***

Address:

City: Stone Mountain

State: GA

Zip: 30032

Country: USA

Phone: 803-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer service driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service provide rs.

Educational Background:

High School Dipolma from South Carolina State University, Orangeburg SC 1/2001 to 5/2008 (Marketing)

Job History / Details:

Executive Profile

Customer service driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers.

Skill Highlights

Microsoft Office Suite Software, Microsoft Power

Professional Experience

January 2012 to January 2013

Hillside Hospital Atlanta, GA

Behavioral Specialist

Structured the activities and routines for children and adolescents in an intensive level psychiatric hospital while providing emotional and behavioral support as well as crisis management when needed Documented patients progress in their daily routine and group therapy sessions as well as compiled monthly data summaries on patients overall progress in the treatment program Performed interventions to ensure a safe environment for the patients and staff in accordance with Human Empowerment Leadership Principles Co-facilitated and assisted with maintaining structure in specialized group therapy sessions with residents Assisted teacher(s) with maintaining structure as well as assistance with student assignments in a classroom logistics Created progress notes in the B.I.R.P.

format, ABD following compliance with residential program operations, DBHDD, and CARF policies and procedures.

May 2011 to December 2011

Wide Receiver Coach - Orangeburg Calhoun Technic Orangeburg, SC

Assisted the Head Coach in executing assigned responsibilities of players and staff Provided sports activity supervision, training, and coaching to student athletes as assigned by the Head Coach Designed and installed an offensive approach, such as a wide-open spread passing attack Instilled fundamentals of schemes in players and call plays in games Recruited players within the state of South Carolina.

February 2010 to November 2010

Aiken Barnwell Community Action, INC Barnwell, SC

Case Manager

Conducted interviews, assessed employability, & identified barriers to employment Developed individual service plans, counseled clients regarding job search, on-the-job training, classroom training, internships, work experience, youth programs, job development and placement, job retention and career advancement Assisted with workshops, employer recruitment and job placement Prepared and/or completed forms and compiled supporting statistical data regarding client status Attended "One Stop" training programs.

May 2009 to September 2009

Lower Savannah Council of Governments Aiken, SC

Intern

Worked with staff to develop routes for planned transit system with Lower Savannah COG.

Contacted local businesses on proposed routes to gain input; also inquired about interest in advertisement on buses.

Interviewed riders for opinions and suggestions and Conducted nationally mandated labor interviews with the Lower Savannah region.

Education

May 2008 South Carolina State University Orangeburg, SC

Bachelor of Science Marketing

Additional Information

COMMUNITY SERVICE & ACTIVITIES:

* April 2007 - Present: Omega Psi Phi Fraternity, Inc., South Carolina State University

* April 2007 - May 2008: Mentor, Rivelon Elementary School in Orangeburg, SC

* August 2004 - May 2008: Tight End, South Carolina State University Football Team

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