Customer Service Representative

Confidential User

Email: ********@********-*****.***

Address:

City: Springfield

State: VA

Zip: 22150

Country: USA

Phone: 703-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Reliable and friendly Customer Service Representative who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.

Educational Background:

High School Dipolma from Northern Virginia Community College, Annandale VA 1/2001 to 2/2013 (Computer Science)

Job History / Details:

Summary

Reliable and friendly Customer Service Representative who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.

Highlights

Cash handling accuracy

Store planning and design

Mathematical aptitude

Excellent multi-tasker

Display design

Strong communication skills

Flexible schedule

Computer Skills

Accomplishments

Awarded 2 merit increases during the first 1 year of employment.

Routinely helped many customers each day in a high-volume retail outlet.

Experience

September 2011 to December 2012

Trader Joe's, Inc. Fairfax, VA

Crew Member/Cashier

Processed a several transactions each day in a timely manner. Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Completed floor replenishment to guarantee aBalanced the needs of multiple customers simultaneously in a fast-paced retail environment.Communicated information to customers about product quality, value and style.Processed shipments and maintained organized stock shelves.Informed customers about all product lines and services offered by the company. Processed all sales transactions accurately and in a timely fashion. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.

November 2010 to May 2011

Doodlehopper for Kids Falls Church, VA

Customer Service/Cashier

Processed several transactions each day in a timely manner.

Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Kept the showroom clean and maintained neat, orderly product displays. Completed floor replenishment to guarantee availability and promote customer satisfaction. Maintained and Processed all sales transactions accurately and in a timely fashion. Organized stock shelves. Gift-wrapping.

Education

Northern Virginia Community College Annandale, VA

Computer Science

Additional Information

Selected for summers 2010 and 2011 as paid summer intern at Carney, Inc. in Old Town, Alexandria. Carney, Inc. is a computer software company.

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