Customer Service Sales

Deborah Congdon

Email: *********@********.***

Address: **** *** ***** ****

City: Kannapolis

State: NC

Zip: 28083

Country: USA

Phone: 704-***-****

Skill Level: Experienced

Salary Range: $36,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DEBORAH CONGDON

2526 Old Plank Road, Kannapolis, NC 28083

704-***-****/704-***-**** (Cell)

**************@*******.***

OBJECTIVE

To obtain a position with a company that would best utilize my skills and diversified experience. Dependable, stable, able to deal with confidential material, team oriented, multi-tasking, Minimal supervision. Willing to train in specific fields

PROFESSIONAL EXPERIENCE:

PGI INC./CHICOPEE BRANDED PRODUCTS: July, 2008 - January, 2013

Accounting Technician II

Receive inventory, cash posting, invoicing, broker commission processing and payment processing;

Processed chargebacks; produce daily sales reports; process wire transfers; maintained customer accounts

Assisted Controller with financial duties as assigned.

HEWITT ASSOCIATES - December, 06 - March, 2008

Payroll Processing Specialist

Payroll processing, QA, reports, benefits, HR, new hires, displaced employees

Liaison for FirstPlace, taxes, auditing, billing, GL reclasses, bonus, bereavement, PTO

NUCOR STEEL - October, 06 - December, 06 (Temp)

Accounting/Payroll Assistant

Auditing W-2`S, tax accounting (GL), prepare journal entries, Purchase Orders

CABARRUS PLASTICS, INC/CVG GROUP - June, 2006 - September 2006 (Temp)

Accounting Assistant to CFO

Work closely with CFO, A/P, A/R, Collections, Payroll Processing, Issue PO`s

Petty Cash, Expense Reports, Billing, Prepare Journal Entries, General Ledger, Credits/Debits

Maintain filing system of A/P, A/R & reports. Cash reconciliation on daily basis plus deposits

Receiving, invoicing of received goods, credit manager, handled sensitive/confidential material.

Code invoices for payment, run checks, reconcile invoices w/checks & mail.

DANKA OFFICE IMAGING - December, 1991 - December, 2005

Billing Resolution Specialist - (Piedmont/Coastal Division) * Promotion January,05-December, 05

Resolved customer billing issues as a field liaison between customer and corporate office

#1 in the Nation on billing resolutions

Educated customers on the types of products and services offered, answered questions, resolved complaints and closed service contract sales

Consistently received outstanding performance evaluations

Worked with Divisional Vice President of Sales closely to ensure successful end results.

Office Manager/Admin Assistant - October, 1998 - December, 2004

Managed District Sales Manager/Sales Reps and daily office functions

Payroll, A/R, A/P, invoicing, auditing, facilities management

Controlled inventory and stock levels to ensure that all supplies were available, visible and cost effective

Generated extensive divisional reports and maintained accurate filing systems.

Instrumental in moving and organization of current facility to new location

Regional Billing Supervisor/Expeditor *Promotion 1995 - 1998

Billed all Sales Orders for SE Division (including SC, NC & VA)

Ensured billing accuracy along with policy adherence

Contract billing; commission auditing, and customer service. Managed 4 employees

Prioritized and delegated work assignments to employees in order to meet deadlines and objectives

Ensured error-free billing by cross-training employees in all departmental procedures, allowing for increased efficiency between billing steps.

Office Manager 1991-1995

Inventory, receiving, A/R, A/P, Payroll, supply sales, dispatch, contract billing

Reduced aging to below 5% from 25% in the first year

Achieved efficiency increases in customer service, receiving, dispatch, payroll and auditing

Maintained accurate bookkeeping functions.

COMPUTER SKILLS: Microsoft Word, Excel, PowerPoint, ADP, TESS, Siebel, PeopleSoft 8.4 - 8.9, Outlook, Lotus Notes, OMD, MXP, Foresight, Oracle, Adobe Acrobat, Made to Manage, Quicken, Internet, Data Entry 11K, Typing 65+wpm, General office/accounting, mathematical and analytical skills.

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