Manager Customer Service
Resume:
Crystal Rivers
Email: *********@********.***
Address: *** ****** ******
City: San Leandro
State: CA
Zip: 94577
Country: USA
Phone: 510-***-****
Skill Level: Management
Salary Range: $80,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
CRYSTAL C. RIVERS
209 Dutton Avenue, San Leandro, CA 94577
**************@*******.***
MEETING AND EVENT MANAGER
Organized meeting event manager with expertise in event project planning, ensuring conferences, meetings and senior-level events are well executed. Skilled in negotiating cost-effective rates, assuring quality site selection, handling hotel arrangements, catering and audio visual set-up, and oordinating with internal and external event participants. Adept in developing and administering budgets including tracking expenses and reconciling hotel and vendor invoices. Supervise and train full-time and temporary staff. Effectively cultivate long-standing and productive relationships with outside vendors. Proficient in French and beginning Sign Language
CORE COMPETENCIES
Key Account Management
Budgeting & Financial Reporting
Staff Supervision
Vendor & Contract Negotiations
Project Management & Operations
Superior Customer Service
Post Event Analysis
Interpersonal Skills
Site Selection & Management
Client Relations
Logistical Planning & Management
Time Management
Event Promotion
Print Materials
PROFESSIONAL EXPERIENCE
Global Meeting and Events Manager Agust 2011 to February 2013
VMware, Inc.
Managed and engaged with different functional members throughout the company in the continued development of unique and best-in-class corporate meetings, events and communication experiences.
*Responsible for planning, marketing and execution of VMware`s employee events up to 1000 people
*Provide cost and budget analysis for assigned internal individual meetings and events and overall annual analysis by function group.
*Managed event communications and internal client relationships for meetings and events
*Managed, developed and supervised third party vendor relationships
*Managed logistical planning for all meetings and events for internal corporate clients
*Primary liaison for all VMware Service Learning Events
*Developed and instituted department best practices with particular attention to project management
*Support and conduct sourcing for meeting and event request for internal clients
*Conduct contract negotiations with third party vendors for greatest cost savings to internal client meetings and events
Meeting & Event Program Manager/Owner
Crystal Elegance, San Leandro, CA December 2009 to August 2011
Hired by a wide range of clients to develop and implement event planning and project coordination services for large private events and fundraisers. Clients and projects include the following:
VM WARE, Santa Clara, CA
Contracted to manage and track registration process for international meeting with 1,000 attendees. Ensured accuracy of registration information and prepared registration packets which resulted in successful on site registration for conference attendees.
Organized and distributed informational materials on classes and seminars to meeting delegates.
Monitored conference registration and conference room set up and monitoring
CENTER FOR ELDER INDEPENDENCE (CEI), Oakland, CA
Collaborated with organization`s planning committee to coordinate and organize annual winter fundraiser. Procured giveaways included in auction.
Set up site for event, including final layout of facility.
Corporate Meeting & Event Manager
Abbott Diabetes Care, Alameda, CA September 2006 to November 2009
Recruited to manage logistics for all divisional meetings and senior-level events such as site selections, project scheduling, budget management, vendor management and invite lists. Negotiated contracts and managed suppliers including hotels, off-site venues and caterers. Designed and distributed event communication and collateral. Coordinated and facilitated project management support to Division Vice President of Human Resources. I received Abbott Clara Foundation Award for excellence in meeting/event planning of special on site employee event. I received Divisional Vice Presidents Award from CEO of ADC for superior meeting planning of executive company off site incentive.
Monitored event budgets ranging up to $350,000 and processed third party vendor invoices.
Supervised and oversaw team of ten interoffice and onsite temporary staff.
Organized food and beverage, as well as audio visual (AV) needs for all company wide and executive meetings and events.
Cut more than $350,000 in operating expenses through effective hotel and vendor contract negotiations.
Launched numerous employee events that rejuvenated employee engagement with 100% attendance.
Managed and tracked $5 million Manpower budget for on site agency employees for company.
Executive Meeting & Event Specialist
The PMI Group, Inc., Walnut Creek, CA March 2005 to May 2006
Directed and executed all logistical efforts for on- and off-site executive meetings and events for CEO and Chairman`s Office including 30 executives and 12 board members. Administered and reviewed hotel and third party vendor contracts. Supervised and monitored on- and off-site staff.
Developed and tracked $100,000 annual budget and forecast related to meetings and events.
Selected and purchased amenities for Board of Directors, special guests of Chairman and company employees.
Established event and meeting checklist and timelines to ensure milestones and deadlines were met.
Contract Program Manager
Cisco Systems, Inc., Santa Clara, CA March 2004 to August 2004
Managed and monitored internal speaker bureau database, including screening and securing speaking engagements for 200 Cisco executives worldwide.
Reviewed and recommended changes to presentation materials to ensure alignment with Company`s brand.
Identified and hired public speaking consultants to coach executives.
American Express at Intel, Santa Clara, CA
Corporate Meeting & Event Planner May 2002 to October 2003
Orchestrated event and meeting logistics for high-level executives, including supervising onsite registration for production staff and vendors. Prepared and presented PowerPoint presentations for site selection considerations.
Developed and maintained budgets ranging up to $1 million for contracted events.
Organized and implemented national sales meetings for company with 4,000 attendees.
Saved more than $850,000 during contract negotiations with hotel and third party vendors.
Meeting & Event Planner
Robert Half International, Inc., Pleasanton, CA August 2000 to November 2001
Spearheaded and executed meeting planning services for Midwest, North Eastern and Southern regional offices. Managed third party vendors, and developed and tracked program budgets with accountability up to $500,000.
Introduced internal client cost forms to track corporate meeting expenditures, hotel comparisons and field meeting closeouts.
Created event concepts and wrote material for marketing brochures.
Contract Program Manager
Hitachi Data Systems, Santa Clara, CA February 1997 to July 2000
Supervised logistical and registration support for all conferences and senior-level meetings with attendance up to 1,000 people. Managed meeting registration, prepared program budgets and coordinated with event staff.
Established event planning guidelines and managed site inspections. Initiated RFP process for internal client website and Hotel Guide.
TECHNICAL SKILLS:
Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook) and Lotus Notes, Starcite, Cvent
EDUCATION & CREDENTIALS
Sign Language, Chabot College, Hayward, CA
Master of Arts in Dance Therapy, Goucher College, Towson, MD
Bachelor of Arts in Theater, English and Education, Keuka College, Keuka Park, NY
Toastmasters, Palo Alto, CA
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