Engineer Quality Assurance
Resume:
Carl Howard Resume ****
Carl D. Howard
**** **** **** 512-***-**** / **********@*****.*** Round Rock, TX 78665
Summary of Qualifications
Over nine years of hands-on and supervisory experience in both the U.S. Army and in civilian
corporations. A leader, mentor, and team player who takes great pride in maintaining his high standards
and those set forth by the organization. Primary competencies include:
Active Secret Clearance Investigation Server Administration
Project Lead Network Engineer
Systems Analysis VPN Client Services
Business Analysis Leader/Trainer
Software Testing Wireless Networking
Quality Assurance Active Directory Management
Information Assurance Microsoft Exchange
Windows Mobile based provisioning Data Recovery
Network Defense (Harris STAT, WSUS
Nessus Security Scanner)
Employment History
@hand Software Corp., Austin TX Oct. 2007 - Present
Senior Systems Analyst/ Business Analyst/Project Lead
As a critical member of the @hand Engineering & Services group. I work with the solution delivery teams to
implement @hand Field Mobility Solutions to Fortune 1000 customers and large government organizations. I
am responsible for all logistics involved in fielding end-to-end mobile solutions using @hand s market-leading
software products. Project phases typically include requirements gathering and analysis, solution definition,
application configuration, systems integration, testing, deployment, and user training.
Responsible for project planning to include project time line and budget.
Consult with clients to identify current operating procedures and to clarify program objectives.
Responsible for identifying client organization's strengths and weaknesses and suggest areas of
improvement.
Responsible for the analysis, evaluation, and application of customer requirements to mobile solutions
initiatives.
Research and recommend hardware and software development, purchase, and use.
Develop functional and business requirements and work with the project team to create a technical
design using @hand software products.
Create solution testing processes in order to ensure the delivery of a high quality solution.
Develop manuals and training modules for IT/Management for installation and operating procedures.
Develop documentation and delivery of training modules for end users.
Installation, deployment, configuration, testing, training, and documentation of mobile solutions.
Work with @hand sales teams, product management, and development to ensure organizational
alignment and resolve issues that impact solution delivery and support.
Work with @hand sales teams to develop solution demo s for trade shows and potential clients.
Maintain customer support after deployment of solutions (i.e. bug tracking and support calls and email).
Carl D. Howard
U.S. Army, Reynolds Community Hospital, Fort Sill, OK Jan. 2007 Jul. 2007
Information Systems Analyst
Worked solely with civilians, supporting many high ranking military officials as well as civilians and
contractors throughout the hospital.
Managed the continual software/hardware maintenance of more than 1200 workstations using the
Windows XP operating system.
Managed 22 Loan computers/printers to keep offices and clinics functioning during repair.
Trouble-shooting user problems using telephone inquiries and remote control tools to resolve minor and
complex issues.
Logged and managed trouble tickets using Frontrange's HEAT application.
Performed printer maintenance including Canon, HP, Lexmark, and various other models.
U.S. Army, Yongsan Seoul, Korea Aug. 2003- Jan. 2007
Network Defense, Server Administrator, and Network Engineer
Worked closely with civilians and contractors to support high ranking military, civilians.
Supervised all aspects of the health, morale, welfare, and training of up to 12 personnel. Provided
technical guidance and training in information assurance and administration. Counseled personnel on
their job performance, professional conduct and appearance, and personal matters. Enforced rules and
regulations, always maintaining high standards.
Delegated assignments and supervised job performance to completion. Trained personnel in job
performance skill, safety, and emergency procedures.
Analyzed work objectives. Planned and coordinated personnel, equipment, facilities, and time in order to
meet goals.
Managed the patching and continual maintenance of 400 computers consisting of Windows 2000 Servers
and workstations, Windows XP, and Windows Server 2003.
Managed and maintained Active Directory with Exchange structure in Windows Server 2003
environment for 400 systems and 400+ users dispersed through South Korea.
Responsible for the scanning of and corrective action for various vulnerabilities on the network using
Harris STAT Scanner and hand written scripts.
Upgraded clients and servers in said Company from Windows NT-based systems on a Windows NT 4
style Domain to Active Directory on Windows Server 2003.
Successfully migrated/upgraded 12 Windows 2000 servers to Windows Server 2003 Enterprise servers.
Responsible for hardware and software life cycle management for Servers, workstations, and laptops.
Designed and implemented windows printing and file server services to ensure security of data and
profile based access.
Built and configured a Personnel Administration Automation system that consisted of 156 laptops for
approximately 35 units in preparation for BRAC (Base Realignment and Closure).
Managed HP printers, digital senders, and ISDN-based Video Teleconferencing equipment.
Data recovery (i.e. bad or damaged hard drive) with R-Studio and other data recovery applications.
Education and Training
Continuing Education, University of Maryland (39 credit hours), Bachelors in Business System
Information Management
Certifications, CCNA, MCSE, MCSA, MCP: Messaging (Server 2003), 2007
Certificate, Warrior Leadership Course, Korea, 2005
Diploma, Advanced Individual Training (609 hours), Fort Gordon, GA, 2000;
Information Systems Operator/Analyst
Diploma, Stratford High School, Stratford, OK, 1999
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