Project Manager Customer Service
Resume:
Rod Schonberger
Email: *********@********.***
Address: ***** * **** **
City: Shawnee
State: KS
Zip: 66226
Country: USA
Phone: 913-***-****
Skill Level: Management
Salary Range: $85,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
ROD SCHONBERGER
22620 51st Street
Shawnee, Kansas 66226
*************@*****.***
PROJECT MANAGER
PROJECT MANAGEMENT / PROCESS ANALYSIS /TEAM DEVELOPMENT / RISK ASSESSMENT
CROSS FUNCTIONAL LEADERSHIP/ SCHEDULING / SOFTWARE APPLICATIONS / BUDGETS
PROCUREMENT / ERP / COMMUNICATION / INTERPERSONAL SKILLS / FACILITATION
An experienced project manager who has lead stakeholders and technical staff through a wide portfolio of projects and initiatives. Delivering successful outcomes across all business units, I ensure projects are delivered on time, within budget using effective project management methodologies, acute business acumen with effective facilitation and communication skills. I increase efficiencies, eliminate risk, boost customer satisfaction, and drive both productivity and profitability for the client and for my employer. I deliver measurable results in any organization with my past experiences and the latest technologies.
Implementing fund accounting, ERP,VOIP, ECM, BPM and imaging systems
Effective contract, RFP, SOW and SLA analysis and risk-management planning
Controlling costs by managing scope, procurement and vendor management using best practices
Leads cross-functional project teams, prepares budgets, schedules and strategic plans
Dynamic solutions achieved with analytical thinking, effective communication and client relationships
Peers describe me as open and accessible, an inclusive listener who empowers teams to excel. A life-long learner, I embrace new ideas and incorporate them thoughtfully. I build strong long-term relationships and inspire trust.
CERTIFICATIONS, EDUCATION AND TRAINING
Management and Supervision Certificates, SW Missouri State University/ CaptureP Certification, American Institute of Imaging Managers/ Certified Court Manager, National Center of State Courts./ Critical Incident and Emergency Planning for Courts, U of M-Columbia/ Brown Institute of Technology, Minneapolis MN/ Carroll HS, Carroll IA/ Currently preparing for the PMP certification.
PROFESSIONAL ACCOMPLISHMENTS
Court Services Director: Jackson County Circuit Court 2010-2012
Implemented an Integrated Imaging System. Court required means to image 1.5 million documents yearly. Using SDLC principles facilitated IT and outside vendors integrating a bar code and capture process for scanning and auto attachment for filings. Implemented daily batch loads and backup processes, reducing need for file folders and storage. Slashed $50K annually.
Improved AP Process. Court was plagued with slow AP processes. Re-engineered business process,successfully integrating imaging capabilities and workflow, resulting in improved customer service and reporting. Reduced three-week process, to just seven days. Offset banking charges by facilitating vendor discounts for quicker pay. Increases efficiency and saved $12K annually
Digital Audio/Visual Presentation System. Successfully integrated vendor and internal clients, to research, procure, schedule, implement and train multiple AV systems. Creating an environment where auditability and visual access is excellent, giving our stakeholders abilities they didn`t have before and providing ADA accommodations when necessary.
Designed and Delivered New Facility Under Budget. New courtroom was requested in an occupied space. Assumed role of General Contractor, bidding out areas of expertise with $376K budget. Provided analysis of archetictual drawings, scheduling of numerous sub-contractors, oversaw construction, ensuring regulatory compliance and quality control. Completed project in 5 months and savied $150K over original estimate.
A.D. Court Services: Jackson County Circuit Court 2001-2010
Directed Cost-Effective Systems Integration. Outdated business processing at County Court caused delays and redundancy. Assessed ERP options, formulated effective RFP to target economical vendor. Selected supplier directed multi-phase implementation and training for all end-users managing project life cycle. Improved workflow, reporting and provided client with requested efficiency and saved~800K over estimate.
Slashed Costs and Streamlined Operations with Leasing Solution. Disparate equipment contracts were costly with inadequate SLA`s and SOW`s. Managed multiple projects to capture required data, recommended and implemented a 5-year lease-replacement plan and chose single vendor, providing in-house technician. Cut costs 25%, saving $30K annually and boosting service rates to 99%.
Implemented Large-Scale Security System. Building lacked effective security for judges and staff. Assigned project leadership, facilitated security analysts and IT to produce project scope, integrated a scalable and IP-based security system. Deployed a fully digital system, including 100 cameras and digital recorders with 55 access control points with HID readers eliminating management of keys.
A.D. Corporate Planning and Development/Mgr of Central Supply: TFH L&T 1980-2000
Analyzed and implemented corporate wide communications contracts. Operating in 16 states with different LEC and data vendors, Provided project management methodologies, consolidating all applicable services to achieve a new master voice/data contract that reduced cost by 22% and increased line capacity across the network.
Multi-Year Standardization Initiative of Business Equipment. TFHL&T had many different models and providers of all types of business equipment in 63 facilities. The overwhelming capitol expense and associated maintenance was driving operational cost higher each year. After inventories and analysis were completed, moved to a co-terminus leasing option on a national level, and brought in the multi-functional concept and a true cost per page. This realized a >25% cost reduction and our up time service levels exceeded 97%.
CAREER SUMMARY
Director of Court Services/COO, Jackson Cty Circuit Court, 57-division court system, 2010 to 2012. Promoted to direct day-to-day operations, including procurement, special projects management, facilities, maintenance and workflow. Oversaw multiple warehouses operations. Managed $10.5M budget and 11 staff.
Assistant Director, Court Services, Jackson Cty Circuit Court, 2001 to 2010. System administrator for the Courts Financial ERP system. Directed security, communication, technology and renovations projects. Oversaw purchasing, warehousing and equipment leasing. Managed 11 staff and a $10.5M budget.
Assistant Director of Corporate Planning & Development, TFH Logistics & Transportation $50M freight carrier, 1998 to 2001. Managed Purchasing, Voice/Data/Utility contracts, Invoice coding and Project management of numerous special projects. Promoted from Manager of Central Supply (1995 to 1998) setup 22 facilities in 4 states, negotiated national forms contract along with warehousing fulfillment program, AP, purchasing and leasing.
Earlier: Purchasing Agent, Crouse Cartage Company.
TECHNICAL PROFICIENCIES
Microsoft: Word, Excel, Power Point, Access, Publisher, Project, Visio FMS2, Kofax, Lenel, Ricoh, Fujitsu, Xerox, Kodak Toshiba, Avaya, American Multi-graph, Adobe, Pitney Bowes.
SKILLS
Communication: writes clearly and concisely, speaks effectively, listens attentively, openly expresses ideas, negotiates/resolves differences, leads group discussions, provides feedback, persuades others, provides well-thought out solutions, gathers appropriate information and confidently speaks in public.
Interpersonal Skills: works well with others, sensitive, supportive, motivates others, counsels, cooperates, delegates effectively, represents other, understands feelings, self-confident and accepts responsibility.
Research and Planning: forecasts/predicts, creates ideas, identifies problems, meets goals, identifies resources, gathers information, solves problems, defines needs, analyzes issues, develops strategies, and assesses situations.
Organizational Skills: handles details, coordinates tasks, punctual, manages projects effectively, meets deadlines, sets goals, keeps control over budget, plans and arranges activities and multi-tasks.
Management Skills: leads groups, teaches/trains/instructs, counsels/coaches, manages conflict, delegates responsibility, makes decisions, directs others, implements decisions, enforces policies, and takes charge.
Additional: I have traveled extensively throughout the US and spent time in Central Europe. Active in my community, I support the Boy Scouts of America, assist with annual blood drives and offer my musical skills to my church and community theatre. I enjoy fishing, hiking, woodworking, camping and college football and basketball.
Contact this candidate