Administrative Assistant Customer Service

Administrative Functional Resume Sample

Julie Zhang, B.A.

* ***** ****** **. *, Toronto, Ontario M2S 3G3

(H) 416-***-**** (W) 417-***-**** *****.*****@********.**

SUMMARY OF QUALIFICATIONS

Results focused, client-oriented Administrative Assistant with extensive experience working in a high-

volume, deadline-driven environment. Proven ability to work under pressure and remain focused during

constant interruptions. Self-motivated and self-directed, improved the efficiency and accuracy of the office

by restructuring the organizational flow. A multi-tasker, with excellent communication skills; sensitive to

the needs of students, staff and faculty; developed writing materials which are being used to promote the

Faculty of Medicine.

KEY WORDS

Administration Customer-Service Oriented Organization Multi-tasker

KEY ACCOMPLISHMENTS

Office Organization & Support

Managed the department s journal collection; took the initiative to learn about the system used by

medical libraries to categorize materials and set-up the same system for the departments, greatly

enhancing access to information from these sources by staff and students.

Ensured office equipment ran smoothly and properly and managed the inventories, ordered

equipment and supplies. Created a more efficient monitoring process that enabled the quick

identification of items and materials that needed to be restocked.

Coordinated a better security system for staff, faculty and students by initiating mandatory

Radiation Badges upon arrival.

Ensured the patient record filing systems were in good order and scheduled appointments with the utmost

confidentiality and highest standards of sensitivity.

Communication & Customer Service

Played a key role in the drafting of promotional materials for the department. Created the template

for marketing materials to prospective faculty that continues to be used as a principal information

document for recruitment.

Consistently dealt with confidential information and services; maintained the highest standard of

discretion when handling caseloads concerning staff, faculty and students.

Effectively handled incoming inquires from visitors at the Front Desk, and by e-mail and phone;

quickly identified and ensured that they were received by the appropriate staff and faculty

members in the department.

Provided high quality services by personally greeting arrivals and professionally determining the

nature of the enquiry.

Prepared orders for frames and contacts with 100% accuracy and assisted patients with their initial

selections prior to consultation with the optometrist.

Computer Proficiency

Tracked and inputted debit memos, purchase orders, and purchase requisitions using FIS financial

functions, facilitating the smooth operation of administrative financial management.

Demonstrated thorough knowledge in Access and prepared spreadsheets for management.

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WORK HISTORY

University of Toronto, Faculty of Medicine, Medical Genetics & Microbiology 2008-Present

Administrative Assistant

Provide assistance to staff, faculty, and students in the department and ensure that the daily routine of

administration is handled efficiently and confidentially for graduate and undergraduate program.

David Ko Optometry 2005-2008

Receptionist

Provided superior administrative support for a busy downtown optometry office by assisting the patients in

the fitting and selecting of their frames and contact lenses. Entrusted with the organization and planning of

the daily work schedules for staff and Doctors. Coordinated and handled daily office duties and scheduled

appointments for patients.

EDUCATION & PROFESSIONAL DEVELOPMENT

York University, Bachelor of Arts (Sociology), 2006

ROSI: Basic Courses, Organizational Development & Learning Centre, Present

The Student Experience Course Series, Organizational Development, 2009

& Learning Centre

FIS Training, Organizational Development & Learning Centre, 2008

Desktop Applications Course and Access Certification ODLC, 2007

AFFILIATIONS

Take Our Daughters & Sons To Work Day, Event Volunteer 2007-2010

Alzheimer Society of Canada, Fundraising Committee 2006-2009

Parent Teaching Association, Our Lady Of Lourdes 2003-2007

Canadian Amateur Golfers Association, Member 2001-2005

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