Customer Service Data Entry
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Matthew
HadleyHard Working Bilingual College student
Matthew Hadley
********@*****.***
Provo, UT 84604
Professional Profile
Fluent in Korean including reading, writing, listening and speaking, Computer software Microsoft Office, People skills, Positive attitude, Goal oriented, High integrity
Work History
Wonder Arch Inc. dba Ace Orthotics and Foot Solutions
Manager Oversaw sales, biling, insurance, advertising and customer service Supervised two other employees Kept good relations with podiatrist, who were the main customers of the business Translated for native Korean company owner
Vangent/Census 2010 Paper Data Capture Center (Processed 75 million census forms) 2010
Data Entry Operator/Korean Translator Read and typed from images in both English and Korean, typing at least 30 wpm with 97% accuracy Learned screen formats and keyed verification functions in the data entry systems Participated in focus groups to improve the quality and efficiency of work flow process Received clearance from the United States Department of Commerce (Suitability Determination), to work on the 2010 Census and protect information confidential under Title 13 of the Privacy Act
Manual Check-In Clerk Performed exception processing of forms which were unable to be captured through normal workflow Maintained the 24 hour service level agreement for data capture in conjunction with the Bureau of Census requirements Achieved a 99.6% quality rating for customer satisfaction
Foresight Systems 2009
Collections Contacted security customers who were behind on payments Corrected problems with customers' accounts
Ray Electric 2006-2007
Machine Operator/Assembly Operated drill press and metal grinders to assemble heavy load wire pullers Inspected products for defects and repaired them Read product orders and prepared them for shipping
F&M Electric 2005-2006
Electrician Apprentice Ran electrical wires in custom houses and large commercial buildings Installed various electrical units and fixtures according to high safety and cosmetic standards
Education
Arizona State University " 60 credits towards a degree in international relations, Dean's list student
Brigham Young University - 26 credits towards a degree in international relations
Volunteer Experience
Eagle Scout " organized and participated in community service projects
2 year church mission in South Korea
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