Customer Service Technician
Resume:
Jeff Plotkin's Resume Table of Contents
Objective 2
Contact Information 2
Education & Qualifications 3
Bachelor of Science Diploma 3
A+ Certification 3
High School Diploma 3
Employment History 4
Technician, Programmer 4
Study Center Assistant 4
Web Developer 5
Programmer 5
Technician 6
Technician 6
Technician 6
Technical Skills 7
Operating Systems 7
Programming languages/systems 7
Software Applications 7
Relevant Coursework Listed By Material Entailed 9
Programming 9
Engineering 9
Mathematics 9
Logic 9
Writing 9
July 30, 2009 The most recent version of this resume can be found at
http://www.PlotkinSoftware.com/resume-full.pdf
Jeff Plotkin's Resume Objective 2 of 10
Objective
My objective is to find a job as a programmer, web developer, computer
technician or consultant. On past jobs I have worked directly with other engineers, technical
managers and marketing staff. I am comfortable working independently or on a team. I have
been involved in programming work since 2002, highly involved in work related to
information technology since 1998, and a computer hobbyist (i.e. geek ) since 1992. As a
result I am familiar with a broad set of hardware and software technologies.
The aspects of a job that are most important to me are location, number of
hours per week and work schedule. I am willing to negotiate on all aspects of the job
including wage and benefits. My optimal job would allow me to perform many or all duties
from my home office or be located near Amherst, MA with a flexible schedule.
Contact Information
Jeffrey Plotkin
12 Jeffrey Amherst Manor
Amherst, MA 01002
******@***************.***
http://www.PlotkinSoftware.com
July 30, 2009 The most recent version of this resume can be found at
http://www.PlotkinSoftware.com/resume-full.pdf
Jeff Plotkin's Resume Education & Qualifications 3 of 10
Education & Qualifications
Bachelor of Science Diploma
University of Massachusetts, Amherst (umass.edu)
February 2003 December 2007
Major in Mathematical Computing, minor equivalent to Associate of Science in Computer
Science (focus on systems programming), minor equivalent to Associate of Art in Philosophy
(focus on logic and natural language translation). Graduated cum laude, with cumulative
GPA 3.5 (which includes foreign language requirements); computer science department GPA
3.78, math and physics department GPA 3.7.
A+ Certification
CompTIA (comptia.org)
November 1999
The CompTIA 'A+ Certified Service Technician' certification is the industry standard for
computer support technicians. The international, vendor-neutral certification proves
competence in areas such as installation, preventative maintenance, networking, security and
troubleshooting. CompTIA A+ certified technicians also have excellent customer service and
communication skills to work with clients.
High School Diploma
Longmeadow High School (longmeadow.k12.ma.us)
June 1998
Focuses in high school: computer applications, computer based multimedia production and
graphic design, and business, photography, social sciences.
July 30, 2009 The most recent version of this resume can be found at
http://www.PlotkinSoftware.com/resume-full.pdf
Jeff Plotkin's Resume Employment History 4 of 10
Employment History
Technician, Programmer
independent consulting, dba Magic Technology, Amherst, MA
Technician
April 1999 Present
Programmer
January 2003 Present
Back in 1998 I started working at staples. After a few months there I started getting
independent consulting jobs due to the fact that Staples did not provide those services at the
time. After a year of working there and doing independent consulting on the side I had
learned enough to pass the A+ exam without taking any courses. Eventually I had enough
clients to leave Staples. I had to allow most of my clients to move on to other service
providers while I was in college from 2003 to 2007. Today I still provide services to over 20
of my original clients on a semi-regular basis. Currently longest standing clients have been
with me since 2000.
As a programmer I did the following:
Web development utilizing PHP, MySQL, javasctipt, HTML and in general LAMP setups.
Also misc Java, programming. Mathematical and unix C++ programming. Websites with and
modules for Drupal.
As a technician I did the following:
Winodws (DOS, 3.1, 9x, NT, 2000, XP), Mac OS (6.x, 7.x, 8.x, 9.x), OSX, Linux/unix
(various flavors) and application software troubleshooting and support. Hardware setup,
troubleshooting, and hardware/software maintenance. Also some HTML, graphics and
graphic design, simple web sites, marketing and end-user training.
http://www.MagicTechnology.biz
Study Center Assistant
Armstrong Consulting Inc., dba Kumon, Amherst, MA
Study Center Assistant
July 2008 January 2009
My job here was to work directly with students to help them understand and master their
material and grade their work. I was hired specially for my background in advanced
mathematics, but I graded and assisted students with their reading/grammar related work as
well. Mathematical topics included arithmetic, number theory, algebra, trigonometry,
geometry, calculus and some other more advanced topics on occasion.
This was a non programming job I took because (1) it was within walking distance to my
house (2) it allowed me to teach math to some extent and (3) the hours and work times were
perfect. Unfortunately, due to the economic downturn they were unable to keep their most
recently hired study center assistants.
July 30, 2009 The most recent version of this resume can be found at
http://www.PlotkinSoftware.com/resume-full.pdf
Jeff Plotkin's Resume Employment History 5 of 10
http://www.KumonAmherst.com
Web Developer
University of Massachusetts Amherst, Physics Department, Electronics Shop
Web Developer
Jan. 2006 Jan. 2008
Web Development Contractor
April 2008 Present
Maintain, troubleshoot and design new features for The main departmental website and other
related websites. PHP/MySQL, javascript programming, HTML/CSS layout, Photoshop
graphics, etc. Also back-end support for Physics Department staff.
The job was originally an undergraduate job. After I graduated I was given a contract to
perform the same duties at the same pay rate as an independent contractor. The contract has
been renewed a number of times and is presently still in force.
http://www.physics.umass.edu
Programmer
University of Massachusetts Amherst, Computer Science Department, Aerial &
Remote Sensing Laboratory
Undergraduate Researcher
June 2007 January 2008
Software Consulting and Programming Contractor
April 2008 August 2008,
October 2008 August 2009
My research was on topics related to calibration of digital cameras, using the CalTech Matlab
Calibration Toolbox. The cameras used in the lab have three CCDs and have near infrared
rather than blue. The calibration allows the distortion introduced from the lens and camera
system to be removed. This is essential when the information in the image is used to
reconstruct a 3D model of the imaged surface.
After calibrating the camera my job was to implement the undistortion program in C++
(using visual studio in this case). This was partly implemented already in the open CV
library.
This job was originally an undergraduate position. When I graduated I was given a contract
at a higher pay rate to work on more in-depth programming projects related to my
undergraduate research and work with the lab. That contract was later renewed and is
currently in force until August 2009.
http://cessna.cs.umass.edu
July 30, 2009 The most recent version of this resume can be found at
http://www.PlotkinSoftware.com/resume-full.pdf
Jeff Plotkin's Resume Employment History 6 of 10
Technician
The Jones Library, Inc., Amherst, MA
April 1999 August 2000
Hardware and software support of very old computers and networks: Microsoft DOS,
Windows 3.1, 95, 98 and NT; challenges include: hardware speeds from 30mhz to 400mhz,
limited RAM and hard drive space, slow congested network, publicly used computers with
unsophisticated security software. (Now most are upgraded probably.)
http://www.joneslibrary.org
Technician
Americare Associates, Inc., South Hadley, MA
Technician, Web Site Designer
October 1998 April 2000
Graphic design software support for Adobe Photoshop, Illustrator, Pagemaker, GoLive and
Acrobat. Also support for windows and mac OS machines and LAN, networked printers and
all technology maintenance. Some graphic design and page layout, and a lot of web site
work. Other office work including building shelves, purchasing equipment. dealing with
service providers, etc. (Out of business since 2005.) www.americareassociates.com,
www.qualityseniorguide.com
Technician
Staples, Inc, Store #277, Hadley, MA
Sales Associate
August 1998 November 1999
Technician
April 1999 November 1999
Computer upgrades and troubleshooting. Sales of computer systems, hardware, software,
customer service. The method used at the was not a typical sales situation where the
salesman works on commission. It worked as follows: customers would come into the store
generally knowing only their goals without any idea of how to accomplish them. My job was
to understand the customers requirements and put together a minimal package of software
and hardware (and services where applicable) to meet those requirements without out
including anything the customer did not need. (Staples Store #277, Hadley, MA).
July 30, 2009 The most recent version of this resume can be found at
http://www.PlotkinSoftware.com/resume-full.pdf
Jeff Plotkin's Resume Technical Skills 7 of 10
Technical Skills
Operating Systems Adobe Illustrator
Adobe ImageReady
Adobe InDesign
LAMP (Linux, Apache, MySQL,
Adobe PageMaker
PHP)
Adobe Photoshop versions 3.0-7.0
Mac OS Legacy (versions 6.0-9.0)
Adobe Premier
Mac OSX 10.2
AIM, GAIM, Pidgin
Mathematica
Amarok
Matlab
Apache Server
Red Hat/Fedora Linux
AppleWorks (ClarisWorks)
Scheme
Bash shell
Ubuntu Linux
C/C++ standard libraries and templates
Windows Legacy (NT, 2000, 95, 98)
Cool Edit
Windows XP
Cute PDF
DOS Shell
Programming languages/systems Dr. Scheme
Drupal (server side software)
Bash
Gedit
C
Gnome Desktop Environment
C++
Google Earth
Drupal
H&R Block TaxCut
HTML
K Desktop Environment (KDE)
Java
Macromedia Sound Edit
Javascript
Magma Openstudio
Jquery
(PHP/HTML/Javascript IDE)
Jython
Mathematica 4.0
Mathematica
Mathworks Matlab
Matlab
Matlab 6.5
PHP
Mcaffe Virus Scan
Regular Expressions (perl, posix)
MediaWiki (server side software)
Scheme
Metrowerks CodeWarrior 5
Unix Standard Command Line
Microsoft Excel XP
Utilities Microsoft Internet Explorer 6.0, 7.0
XML Microsoft Office 97 and XP
GTK+ Microsoft Outlook Express
Microsoft PowerPoint XP
Software Applications Microsoft Visual Studio C++
Microsoft Word XP
Mozilla Firefox
ACT
Mozilla Thunderbird
Adaware
mplayer
Adobe Acrobat
Nero CD/DVD ROM authoring
Adobe Cool Edit (audio editing,
OpenOffice.org
previous Syntrillium)
OpenCV (open computer vision C++
Adobe Dreamweaver (previously
lib)
Macromedia)
Opera
Adobe Golive
Photoshop (
July 30, 2009 The most recent version of this resume can be found at
http://www.PlotkinSoftware.com/resume-full.pdf
Jeff Plotkin's Resume Technical Skills 8 of 10
PHPBB (server side software) Trac (project management)
Pidgin (AIM, XMPP, yahoo msg, etc) The Gimp
Propellerheads Rebirth VNC
Propellerheads Reason (
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