Customer Service Data Entry
Resume:
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Seeking Part Time Customer Service Rep Position Temp - Temp to Perm (Boston - South Shore)
ROCK LOUIS
CONTACT INFORMATION
Quincy, MA
******@*****.***
SUMMARY OF QUALIFICATIONS
Detail-oriented, able to prioritize tasks effectively. Organized and flexible working in fast paced multi-tasks environments. Fast learner, knowledgeable of general office functions with solid background in data entry and customer service. Strong Alpha/Numeric Data entry processing skills, 50-70 wpm. Effective communications skills dealing with customers by telephone, co-workers, and employees, both verbally and written. Able to work well as a team or independently. Computer skills; MS Word, Access, Excel, Macintosh, PC, Internet Research and Email.
WORK HISTORY
State Street Corp Market Data Services
Quincy, MA September 2006- Present
Responsible for the timely and accurate receipt, authentication, processing and settlement of security and related cash transactions to custody and accounting. Authorizing domestic and foreign security Processing and settling issues through interactions with accounting, client service and other internal support teams or external groups. Review and Process statements, security & wire instructions received from trade agents/brokers booking of trade entries, foreign exchange processing, trade settlement Solve problems of increased complexity, follow escalation procedures and work on special assignments Providing trade-processing coverage as directed by Senior Trade Processor or Manager.
Boston Financials Data Services/Temp Plan Administrator Specialist
Boston, MA January 2006 - June 2006
Constantly interacting with 401K clients, plan administrators and plan sponsors and filing. Processing incoming client documents accurately, identifying nature of application.Researching and resolving a variety of processing problems as needed. Manage and update employee information in Human Resources' personnel records.
Network health Organization Business Configuration/Data Entry
Cambridge, MA April 2005 - August 2005
Responsible for maintaining, reviewing and updating daily production assigned by the claims department. Retrieve, enter and edit incoming applications from clients for insurance coverage. Assisted other departments by keeping accurate records and reviewing previously processed claims.
Fidelity Investments- TEMP WORK Financial Service Rep
Boston, MA January 2004 -- May 2004
Responded to client inquiries, providing stock quotes and account balances to verified Fidelity Customers Dictate to client's accurate account and stock market information per request.Maintained vendor-company relations by acting as point of contact for multiple transactions such as updates, address changes, and pin resetsResponsible for enrollments, contributions, rollovers, withdrawals, portfolio funding, corrections and research in Accordance with investment guidelines
EDUCATION
B.A in Communications Bridgewater State College-Bridgewater, MA May 2002
A.A in Communications Mount Ida College-Newton, MA May 1997
Location: Boston - South Shore
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