Customer Service Manager
Resume:
Nicholas Streett
Email: **********@********.***
Address: **** ********** **
City: Davidsonville
State: MD
Zip: 21035
Country: USA
Phone: 410-***-****
Skill Level: Management
Salary Range: $50,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Nicholas D Streett
3835 Birdsville Rd.
Davidsonville, MD 21035
*********@*****.***
Employment Experience
2011-present
Ruppert Landscape, Enhancement Field Manager
* Responsible for managing high end commercial landscape construction projects including installations at The Decatur House, The Washington Hilton, the residence of the Commandant of the USMC and Georgetown Business Improvement District
* Supervised up to 10 employees and managed one of two teams that generated 2.6 million in revenue in 2011
* Developed my own team by hiring, interviewing, training, conducting regular employee evaluations and rewarding merit with bonuses and pay raises.
* Exceeded expectations by reducing budgeted production hours through problem solving and efficient time management
* Accurately documented and allocated all material expenditures and hourly time for the purpose of tracking inventory and production management
* Conducted and participated in weekly safety and production meetings
* Responsible for maintaining company safety standards and received recognition in the 2nd and 3rd quarters of 2011 for a superior safety record.
* Increased company profits and took on additional responsibility through the sale of Time and Material Contracts outside the contracted scope of work
* Maintained excellent customer service and communicated effectively with clients by promptly addressing all issues and concerns and utilizing daily Property Service Reports
* Inspected deliveries for quality and purchased materials from vendors
* Supervised the weekly maintenance of equipment
2010
Town and County, Service Technician
* Identified necessary residential home repairs
* Calculated estimates
* Presented estimates to clients
* Provided customer service and addressed concerns
2008-2009
John Deere Landscapes, Nursery Foreman
* Supervised nursery crewmen and maintenance operations of large wholesale nursery
* Responsible for shipping, receiving and maintaining accurate inventory
* Merchandising of products for maximum sales
* Provided excellent customer service to clients by establishing relationships and providing knowledgeable information on products.
* Ensured the safe operation of company vehicles and equipment through the enforcement of company safety policies
Education
Spring 2002- Spring 2004 The University of Maryland at College Park
67 Credits completed toward B.S. degree
Fall 2000 and Fall 2001 Carroll Community College, Westminster, MD
Spring 2001 Graduate South Carroll High School, Winfield, MD
References available upon request
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