Quality Assurance Service

Johnny Zaner

Email: **********@********.***

Address: **** ******* **

City: Laurel

State: MD

Zip: 20723

Country: USA

Phone: 301-***-****

Skill Level: Management

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Johnny S. Zaner

7687 Kindler Road, Laurel, MD 20723

301-***-**** (H) 301-***-**** (C)

**********@********.***

Relevant Skills

* More than 25 years management experience

* Certified trainer

* Adept at managing a diverse workforce and interacting with senior staff

* Proficient with computers, including Microsoft Office Suite

* Highly motivated, organized, and detail-oriented

Professional Experience

United Parcel Service, Burtonsville Hub

1999 to Present

Package Car Supervisor (promoted February 2007).

Responsible for the day-to-day operation of 15 to 20 package car drivers, handling as many as 30 delivery routes. Duties include:

* training of senior drivers annual

* training new drivers.

* tracking production and preparing reports for upper level management.

* Making decisions on the run to ensure work is evenly distributed and that drivers are able to satisfy changing customers` needs.

Preload Supervisor October 2006 - February 2007).

* Managed 15-30 full-time package car loaders on the night shift during peak holiday season.

Package Car Driver (August 2005 - October 2006).

* Driver on major route delivering between 110 to 160 packages daily and reacting to customer needs as required.

Safety Supervisor (February 2004 - Sept. 2004)

* Served as management co-chair of the safety committee tasked with ensuring compliance to all safety requirements. Duties included:

* creating incentives and new initiatives to achieve highest standard of safety within HUB operations

* Supervising hourly employees assigned to light duty

* Ensuring the timely and accurate completion of safety records

* Observing employee practices throughout the Hub and alerting full-time supervisors to safety concerns

* Retraining injured employees for proper work techniques and safety compliance requirements.

Training Supervisor (part-time) (August 1999 - February 2004)

* Member of management team responsible for training newly hired staff

* Certified in unload, load, and sorting operations

* Facilitated New Employee Orientation and Safety class.

* Recipient, Best In-bound Trainer Award, Second Quarter 2000,

* Employee of the month three times

* Perfect attendance for the year 2003 and 2005

Win Kelly Chevrolet, Clarksville, MD

1998 -1999

Service Advisor

* Responsible for evaluating cars, selling service upgrades, and writing damage estimates, quality assurance, timely work delivery, and complete customer satisfaction

Sport Auto Body, Laurel, MD

1996 -1998

Assistant Auto Body Manager

* Supervised technicians, service advisors, and front-office staff for large-volume dealership

* Calculated estimates, handled insurance and warranty claims, and managed rental cars

* Assigned work, procured parts from outside vendors, and handled payroll

Sport Chevrolet, Silver Spring MD

Service Advisor, 1990-1996

Education and Military Service

Howard Community College, Columbia, MD, 1999

U.S. Marine Corp, 1980 - 1984 (marksmanship instructor, Quantico, VA)

References available upon Request

Contact this candidate