Customer Service Manager

Timothy Riggs

Email: **********@********.***

Address: **** ******** **

City: Charlotte

State: NC

Zip: 28211

Country: USA

Phone: 704-***-****

Skill Level: Management

Salary Range: $65,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

TIMOTHY RIGGS **********@********.***

6556 Deermont Court, Charlotte, NC 28211 Cell: 704-***-****

SUMMARY

Skilled Operation Manager with solid experience managing all levels of multiple projects including

3rd party warehousing, customer service, procurement, system processes and transportation.

WORK HISTORY

Supply Chain Manager Tire Reinforcement Division Charlotte, NC

Hyosung USA Sep 2011 to Jan 2012

Under my direct supervision:

Three Operation/Customer Service Coordinators

Third Party distribution warehouse (300-400 containers per month)

Primary non-conformance resolution contact for Michelin, Goodyear, Cooper, et al.

Corporate and customer reporting analysis for sales, service and quality

Project lead for new Warehouse Management System installation

Corporate Operations Manager Charlotte, NC

tesa tape, inc. Jun 2007 to Feb 2011

My department included Automotive Customer Service (both OEM's and Tier 1), Procurement

(finished goods, services and 3rd party production and logistics) and all non-financial reporting.

Five direct reports.

Lead TS/16949 internal and 3rd party auditor

Operations Specialist Charlotte, NC

tesa tape, inc. Jun 2002 to Jul 2007

Produced and provided analysis for all manufacturing and distribution KPI's.

Project lead for new 3rd party, cross-border warehouse for Automotive/Wire harnessing division.

Project lead for new distribution subsidiary in Mexico City.

24 hour direct contact for Automotive OEM's

Label design

Packaging specifications

Service levels

Quality complaints with 5-Why, 8-D responses

Automated order release functions

Manufacturing Analyst Charlotte, NC

tesa tape, inc. Mar 1999 to Jun 2002

Provided reporting and analysis to the executive team.

Capacity planning

Capital expenditure budgets

Process flow

Machine efficiencies

Past due, service level and obsolescence

Manufacturing Reporting Charlotte, NC

tesa tape, inc. Dec 1997 to Mar 1999

Designed shop floor reporting system, still in use. Revised all plants' BOM's to sync with MO charge sheets.

Coordinated ISO implementation for the manufacturing environment.

Logistics Coordinator Charlotte, NC

tesa tape, inc. Sep 1996 to Dec 1997

Project leader for implementing barcode technology in our main manufacturing and distribution center.

Team leader for opening a new distribution warehouse in Grand Rapids, MI.

Inventory control

Risk inventory analyst

Warehouse process auditor

Traffic Coordinator Charlotte, NC

tesa tape, inc. Feb 1995 to Sep 1996

Freight contracts

Parcel shipping systems and contracts

Freight invoice auditing

Duty drawback

Container/LCL bookings

Office Services Coordinator Charlotte, NC

tesa tape, inc. Jun 1993 to Feb 1995

Coordinated move of corporate headquarters from NY to Charlotte. Established new mailroom, copier, car fleet and

office supply contracts and procedures.

Various Restaurant Positions

1983 to 1993

Unit Manager - Ruby Tuesday - Savannah, GA

Operations Director - Lexington Food Service - Columbia, SC

Head Chef - Hobee's - San Francisco, CA

Head Chef - Margarita's - Charlottesville, VA

EDUCATION

University of Virginia

Chemistry 1980 to 1983

RELATED SKILLS

Highly proficient in Excel

AS400 Queries

Infor Mapics; SAP

Microsoft Word and Powerpoint

ISO/9000-TS/16949 requirements

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