Customer Service Administrative Assistant

Patricia Fodor

Email: *********@********.***

Address: *** ****** ** *** *

City: Avenel

State: NJ

Zip: 07001

Country: USA

Phone: 732-***-****

Skill Level: Experienced

Salary Range: $35,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

PATRICIA FODOR

100 Avenel Street

Avenel, NJ 07001

***************@*****.***

732-***-****

EMPLOYMENT EXPERIENCE

1/2007- 7/2012

RETENTION REPRESENTATIVE

Cablevision, Piscataway, NJ

Receive high volume of incoming phone calls and respond to inquiries in a manner which meets high quality, productivity and other performance standards, Sell and upgrade cable services in accordance with company requirements and customer needs, Save customers from disconnecting service; present benefits of products and services on all calls including billing, technical, collections, and other types of inquiries, Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. Escalate unresolved complaints in a timely and effective manner, in accordance with escalation guidelines, Attempt to troubleshoot customers' service problems; schedule field service calls when necessary; Schedule customer appointments in accordance with established procedures, Document customer transactions accurately in computer and complete required administrative tasks such as accurate tracking of sales and/or saves; Use online support tools to obtain information and to help resolve issues, Project professionalism and work cooperatively with team members and management. Use of IDA (Internal) system.

8/2006 - 11/2006

ADMINISTRATIVE ASSISTANT (TEMP)

Marlboro Medical Associates, Marlboro, NJ

Entered data onto IMS system, Front desk reception, Scheduled patients appointments, Coordinated and Maintained filing system, Prescription refill call-ins, Scanned sensitive documents onto EMR charting system. HIPAA Compliant.

3/2005 - 5/2006

ADMINSTRATIVE ASSISTANT

Phoenix Executive Group, Iselin, NJ

Assistant Front Desk Reception, Scheduled Appointments, Maintained filing system, Computer entry with Microsoft Word, Answered calls and routed calls for office.

1/2002 - 3/2005

RESERVATIONIST

Marriott Northeast Reservations, Somerset, NJ

Made reservations for incoming guests of hotel on MERLIN system, Specialist in hotel coding system, Cancellation specialist.

5/2002 - 12/2002

GUEST SERVICE AGENT

Holiday Inn, Carteret, NJ

Front Desk Agent, Checked guests in and out of hotel via hotel computer system, Made reservations for incoming guests, Cash handling.

1976 - 2002

FRONT END SUPERVISOR

Bradelees Department Store, Woodbridge, NJ

EDUCATION

Middlesex County College, Edison, NJ 1974-1975

SKILLS

Proficient in Basic Microsoft Word and Excel, Excellence in Customer Service, Decision Making and Cash Handling skills

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