Customer Service Project Manager

Martin Pan

Email: *********@********.***

Address: **** ********** *****

City: Los Angeles

State: CA

Zip: 90046

Country: USA

Phone: 646-***-****

Skill Level: Entry

Salary Range: $40,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Martin Pan

Citizenship: Taiwan, authorized for 1 year practical training with EAD, sponsorship (H-1) required thereafter.

Contact

Home: 212-***-****

Cell: 646-***-****

e-mail : *******@**.***

Address: 19 Stuyvesant Oval, 4G, New York, NY 10009 USA

Objective

Self-motivated and driven MBA graduate with Finance and Marketing concentrations seeking a full-time position. Offering creativity, critical thinking skills, as well as excellent communication, writing, interpersonal skills, and experiences working in multiple countries and cultures to help generate innovative ideas and gain industry experience.

Availability 2/18/13. Willing to re-locate at own expense.

Key Skills

* Proficient in Windows Office Suite including Words, Excel and Power Point.

* Strong knowledge in Abode Acrobat.

* Knowledge in computer programing languages including C++, Java and HTML.

* More than 10 years of experience in direct customer interaction.

* Extensive knowledge in coordinating projects and conducting market research.

* Excellent interpersonal, communication, writing and team building skills.

Education

Jan 2010 - Dec 2012 State University of New York at Stony Brook, Stony Brook, NY

MBA, Concentration: Finance and Marketing

GPA: 3.64

Sep `06 - May `09 University of Wales at United Business Institutes, Brussels Belgium

Bachelor of Arts, Major: International Business

Graduated with First Degree Honor - Highest in the UK System

Sep `89 - May `92 GPA: 3.73

Chishan Agricultural and Industrial Vocational High School, Kaohsuing Taiwan

Major: Electronic Engineering

Work Experience

UCB BioPharma, Brussels Belgium 01/2007 - 05/2009

Global Commercial Operations Specialist

* Project manager and task force member for the development of UCB`s entry strategy into China resulting in management approval including an incremental five million euros in near-term investments.

* Researched and collected data for Chinese governmental regulations and restrictions as well as the competitive environment in China. Analyzed data and made recommendations to the senior management.

* Prepare patient and physician education material for medical symposium.

* Achieved high scoring certification in comprehensive US sales representative training.

* Led market research projects that addressed long-standing challenges and the development of key performance indices.

* Task force member for corporate wide workforce integration post UCB`s acquisition of Schwartz Pharma. Responsibilities included constructing new company metrics and new sales force numbers.

Sansha USA Inc., Union City, NJ 08/1999 - 06/2006

Warehouse Manager and Direct Sales

* Led customer service and warehouse management including proactive marketing strategies, sales forecasting and inventory management.

* Interacted and responded to customers` various questions and issues. Managed customer orders, invoices and follow-up to ensure requirements are met and satisfaction is delivered.

* Successfully re-organized the warehouse to improve efficiency, cost effectiveness and employee safety.

* Revised and implemented company`s return policy to deliver internal savings and improve customer service.

Cathay Pacific Airways, Hong Kong SAR 04/1996 - 07/1999

Flight Attendant

* Accountable for security, safety, passenger education and customer service.

* Trained and mentored over 20 junior flight crew members.

* Recognized for highest inflight duty free merchandise sales by acting as a liaison between corporate inflight sales department and passengers.

* Received over one hundred complimentary letters from passengers for outstanding customer service.

* Successfully completed safety training of major commercial aircrafts including Boeing 747-200, 747-300, 747-400, 777-200, 777-300 and Airbus A330, A340.

* Certified to perform all types of first aids including CPR, heart attack, fractures and hypoxia.

A-So Enterprise, Taipei Taiwan 02/1994 - 03/1996

International Sales Representative

* Represented the company in International Trade Shows to showcase the products and to obtain production contracts.

* Negotiated and signed several multi-million contracts with clients from responsible territory.

* Coordinated and conducted market research to identify potential clients.

* Routinely conducted production inspections and visits to manufacturing sites in China to ensure quality and specifications are met and to improve client relations through audit and inspections.

Activities and Interests

Sports: Tennis, Basketball and Golf. Captain of high school basketball team.

Music: Truly enjoy country music.

Traveling: A wonderful way to learn about different cultures, have been to over 30 countries and five continents.

Languages

English (fluent) French (intermediate) Mandarin (fluent) Taiwanese (fluent)

Other Achievements

* Received First-Degree Honor upon graduation from United Business Institutes in Belgium - highest honor in the UK education system.

* Initiated and completed a real-life school project for Lenox Hill Radiology. The tasks include conducting market research, collecting data, analyzing data, presenting results and recommendations, and writing a complete marketing plan.

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