Sales Customer Service

thomas w dufour

. Thomas W. Dufour ****C Parkline Drive Pittsburgh, PA 15227

P: 412-***-**** E: ***@*************.***

interactive media and website developer

Education:

Objective:

Art Institute of Pittsburgh Degree: Bachelor of Science: Website

To utilize my professional and educational experience to further my

career with an ambitious and growing organization. 420 Boulevard of the Allies Design and Interactive Media

Pittsburgh, PA 15219 GPA: 3.3

Work Experience:

Steelcoast Creative - 6/01/2008 Present

Position: Interactive Developer

Responsibilities:

Utilization of XHTML, CSS, JavaScript (jQuery), Flash/Actionscript, and PHP to convert designs into functional websites

Monthly and quarterly updates of client sites

Developing and testing websites and e-mail newsletter templates for cross browser/platform compatibility

IE6+, Firefox and Safari, Chrome

Outlook, Thunderbird, and web based e-mail clients

Development of custom WordPress templates.

Interfacing with clients to develop and broaden social media campaigns

Accomplishments:

Developed website pro-bono for Hatian Orphan Rescue, a non-profit organization founded by Jamie and Ali McMutrie.

Implemented galleries for www.lotenero.com, which was featured as one of How.com s Top 10 Sites to See This Month

American Red Cross Southwestern Pennsylvania Chapter - 10/17/2005 5/20/2008

Position: Sales Representative - 1/2006 5/20/2008 Position: Database Specialist - 10/17/2005 10/31/2006

Responsibilities: Responsibilities:

Facilitated sales of first aid and CPR training contracts, Managed database holding 71,000+ donors

product sales and in-house community courses

Processed, coded and entered all donations as well as

Served as sales manager for community training and reconciled donations with accounting department

semi-annual aquatics schools

Co-managed direct mail fundraising program

Retained and grew current accounts and converted

Managed all third party fundraising agreements

inbound sales inquiries into new customers

Programmed reports to meet the needs of the Executive

Grew Automated External Defibrillator sales program

Offices, Marketing and Communications, and the Quality

Accomplishments: Assurance Department

Coordinated nationwide training for large local company

Accomplishments:

generating income for chapters across the country and

Praised by Snyder Downs auditing firm for synchronizing

our own

financial donor database codes and accounting codes

Worked with Florida based company to establish

Grew third party fundraising revenue by 47%

corporate wide training session in Pittsburgh

Programmed many reports to extract financial data which

December 2007 aquatics school 40% over gross budget

are still in use by Financial Development (8/2/2010)

Community CPR training 20% over gross budget

Charitable Work/Volunteerism:

Related Skills:

Designed/developed website for University of Pittsburgh

XHTML, CSS, ActionScript, SQL

Student Dietetics Association

Proficient with JavaScript, PHP, XSLT/XML

Certified First Aid CPR/AED instructor for the American Red Cross

Dreamweaver, Flash, Photoshop/Imageready, Director

Southwestern Pennsylvania Chapter

Sales Experience

Active member and author of governing articles for local American Red

Customer Service Experience

Cross Young Professionals Program

Microsoft Office (Word, Excel, PowerPoint)

Member of the Eco Designers Guild, which is working to inspire

community leaders to further sustainable practices in the city

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