Sales Management

Sunshine Tijero

Email: *********@********.***

Address: **** * ***** ****

City: Ripon

State: CA

Zip: 95366

Country: USA

Phone: 925-***-****

Skill Level: Management

Salary Range: $120,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Dynamic, Top-performing professional with years of experience looking for a challenging and exciting position. With continued success and a record of achievement in management and sales, great personality for both customer relations and customer satisfaction. Strategic ability to accelerate expansion and sustain business growth.

Effective in the implementation of strategies and procedures that exceed sales goals and drive business operations.

FUNCTIONAL STRENGTHS

Excellent communication skills

Impeccable sales expertise

Outstanding presentation skills

Customer Retention and Satisfaction

Visionary and Dependable

Implementation of process/procedures

Team Building adeptness

Proficient Management skills

Strategic in planning

Independent Problem Solver

Organizational development of employees

Exceptional work ethics

TECHNICAL EXPERTISE:

Proficiency in Oracle, Siebel, PeopleSoft, Excel, Microsoft Office, Quick Books Pro, Outlook, and Top Producer

PROFESSIONAL EXPERIENCE

OPERATIONS MANAGER AND CUSTOMER SATISFACTION

INGERSOLL RAND HAYWARD, CA MARCH 2010-JULY 2012

Implementation of new policies and procedures for San Francisco Customer Center

Development of process improvement and best practices across customer center

Increase Customer Satisfaction Index - #2 in the Country within 1 year

Reduction of DSO from 74 days to 32 days

Procurement - new suppliers and purchasing

Payroll with use of PeopleSoft and employee Vacation Management

EHS - Monthly audits and records, successful 3rd party audits, aiding in continuous employee safety

Development of New Accounts and negotiating terms

Month/Qtr/Yr end closing

Successfully discovered over 30K corporate P&L errors

Recognized 27K inventory discrepancy and implemented weekly audits

Leader of Management Audit with outstanding results - Sarbanes Oxley compliant

Customer site visits to facilitate dispute resolution

Project Management - Site move and TI build out including design/new systems

New hire interviews, hiring and on boarding

Continuous use of metrics in all aspect of business

ACCOUNT MANAGEMENT WEST MANAGEMENT OAKLAND, CA 2009(CONTRACT)

Property account management for HOA`s, rentals and HUD properties

Managing various operations including monthly P&L, Bank Reconciliations, Accounts Payable, Accounts Receivable, Financials for customers and vender account management

Construction account management including invoicing, payroll, time/cost and work orders

SALES PROFESSIONAL RE/MAX ACCORD-BETTER HOMES DANVILLE, CA 1997-2010

Manage and generate new sales through relationship building, excellent customer retention skills, consultative selling and prospecting for new clients daily Effectively functioned as a Top Producer and maintained President Club awards

Utilized innovative sales and marketing techniques to exceed annual growth goals for ten consecutive years

Exceptional communication and contract closing expertise

Successfully closed up to $12 million annually

Demonstrated expertise in identifying market opportunities and negotiating sales

ACCOUNT MANAGER TIJERO CONSTRUCTION DANVILLE, CA 1997-2010

Supervised and directed staff/personnel and maintained operations through effective plan development, successful production and priority management

Business development including all account relationships and marketing

Responsible for coordinating client proposals, contracts, managing P/L and payroll

Successful yearly Work Comp audits

EDUCATION

BACHELOR OF SCIENCE IN KINESIOLOGY/ PRE-PHYSICAL THERAPY

California State University Hayward, Hayward, CA

ASSOCIATE OF ARTS DEGREE

Diablo Valley College, Pleasant Hill, CA

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