Customer Service Information Technology

Accommodation

Anup

Sreekumar - *********@*************.***

Career Objective

A self motivated, creative and

persevering individual, determined to work in a fast paced challenging

environment, where efficiency, punctuality, sincerity and work ethics

are given first priority.Education

Master of Information Technology - Professional Computing

(December 2008)

Swinburne University of Technology, Melbourne, Australia

Specialization in Web Application Development

Scored an overall of 73.5% marks

Bachelor of Engineering in Computer Science (April 2004)

Mohamed Sathak Engineering College, Madurai Kamaraj

University, Madurai, India

Scored an overall of 71% marks

Work Experience is only

updated till March 2010. Please contact me if you need

further information.Industry Experience

Worked with

Dun and Bradstreet, Melbourne, Australia (2 years, 9 months)

June 2007 - March 2010 - Worked full time with Dun

and Bradstreet, a financial, mercantile and credit reporting company in

Melbourne, Australia, as Assistant Team Leader in debt

recovery. Role involved assisting the team leader in regards to

motivating and coaching staff to deliver exceptional performance,

handling and resolving escalations, call monitoring, staff resourcing,

handling disputes and other collection related queries, implementing

strategies to meet daily and monthly KPI and business goals, develop and

execute action plans.

A total of

over one year experience in Banking Sector

August 2005 - April 2006 - Worked with NeST

Systems for 8 months, as Project Engineer in Core

Banking Software Implementation of FLEXCUBE Banking

Software in Kollam District Co-operative Bank, Kerala, India.

September 2004 - February 2005 - Worked with Ocwen

Financial Solutions, Bangalore, India, as Associate in

Cashiering department, for 5 months.Key Skills

Excellent leadership, motivation and people management skills.Excellent written and oral communication skills.Excellent customer service and debt collection skills.Ability to analyse job requirements and grasp the totality of

the situation.Savvy team player, can command leadership & get entrusted

work done on time.Strong work ethic to make a significant contribution to any

organization.Technical Skills

Excellent knowledge in XHTML, XML, XML Schemas, XSLT, XPath,

DOM, CSS, JavaScript, AJAX, jQuery, OO-PHP, MySQL, Internet Security.Excellent knowledge in building Web Services - WSDL, SOAP,

BPEL, UDDI and other SOA technologies.Advanced knowledge in MS Excel including macro programming.Excellent knowledge in Network Administration - managing &

maintaining a Microsoft Windows Server 2003 and Windows XP environment.Excellent knowledge in the functional and technical part of

FLEXCUBE Banking Software with good banking skills.Good knowledge in critical, highly important and responsible

banking tasks which requires high standards of accuracy and perfection

like General Ledger Structure Creation, Designing and Parameterization

of Bank Products, Flex Cube Corporate (FCC), Flex Cube Retail (FCR),

Functional and Technical Error Correction, Conversion Strategy

Planning, End of Day Operation (EoD) etc.Exposure to banking domain - processing loans and mortgages.Good knowledge of processes like Payoff processing, Payment

processing, Metavante, Disbursements, Checkfree, Manual Entry etc, all

related to loans.Intermediate knowledge in PLSQL, C, C++ and Java.

All these assignments are best viewable

in Mozilla FirefoxWeb Assignments

Built a web application using existing Web Services/APIs using

Asynchronous JavaScript and XML techniques, including XPath/XSLT.

Click

here to view - Accommodation Search System

The main task of this assignment was to implement some functions

for an accommodation search system. Used core Ajax technologies

(JavaScript/XHTML, DOM, CSS, XML, XMLHttpRequest, and XPath/XSLT) and

PHP for implementation. Used existing Google Maps API to create a mashup

with the rental property data.

Built an online shopping cart web application using Ajax

technologies.

Click

here to view - AJAX Shopping Cart

The main task of this assignment was to implement a simplified

online shopping system. Used Ajax techniques (JavaScript/XHTML, DOM,

XML, XMLHttpRequest, and CSS) and PHP to implement several functions of

such an online shopping system.

Built a prototype for an online book selling system using web

services technology and web application development.

Click

here to view - Online Book Selling System

Built a simplified business-to-customer (B2C) e-commerce

application, an online book store using XHTML, CSS, PHP and MySQL.

Click

here to view - B2C E-Commerce Application

Built a simplified interview management system using XHTML,

CSS and PHP file system.

Click

here to view - Online Interview Management System

Developed Internet Security research assignment for securing

Windows XP standalone computers using local group policy.

Click

here to view - Internet Security Research Assignment

Professional Issues in Information Technology Assignment.

Click

here to view - Professional Issues in IT AssignmentSubject Scores

Swinburne University Subject (Melbourne)Score

Web Application Development 88%

Web Programming 89%

Internet Security 85%

Internet Technologies 78%

Knowledge Management 78%

Professional Issues in Information Technology 75%Key Achievements

Adjudged twice as Best Team Player for Dun and Bradstreet.Awarded Best Outgoing Student for class X.Won the School Chess Championship for class XII.Personal Details

Sex Male

Interests Computers, Reading, Music and Sports

Languages known English, Hindi, Malayalam and TamilReferences shall be provided on request.

© 2012 Anup

Sreekumar

© 2012 Anup

Contact this candidate