Customer Service Management

Deborah Cheng

Email: *********@********.***

Address: **** ********* ****

City: largo

State: MD

Zip: 20774

Country: USA

Phone: 301-***-****

Skill Level: Management

Salary Range: $48,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DEBORAH E. CHENG

8831 Lottsford Road, Apt. 503 Largo, MD 20774

301-***-**** ********@*****.***

PROGRAM COORDINATION

Multifaceted and goal-oriented professional with extensive experience in office management, program coordination, and key business functions including schedule management, budget control, administration, and customer service. Highly organized and detailed adept at providing administrative directionand business office operational strategies critical to organizational success with proven ability to work effectively in busy environments with positive results. Proactive with excellent interpersonal and communication skills, experienced in working with different personalities as well as working on own initiative.

Core Competencies

Organizational Leadership Customer Service Administrative Functions Schedule Management Purchasing

Budget Management Training and Development Data Entry Records Management

PROFESSIONAL EXPERIENCE

Henry M. Jackson Foundation Rockville, MD 09/1999 - 08/2012

Program Coordinator

Acted as department liaison ensuring customer satisfaction. Prepared job requisitions for multiple (128) clinical trial research studies. Counseled over 56 Military Principal Investigators on all policies and procedures regarding sites for their studies.

Planned and prepared meetings for offsite medical centers, staff and off-site principal investigators.

Processed all travel arrangements for department and program doctors, and staff.

Monitored all budgets associated with the clinical trials on Oracle database.

Purchased all equipment and supplies for study sites, and handled payments of all invoices.

Prepared paperwork for all new hire personnel forms for legal review, and correspondence.

Northwest Mortgage Company Frederick, MD, 04/1999 - 06/1999

Administrative Assistant

Answered customer inquiries. Maintained supervisor's calendar and made arrangements for meetings. Purchased and maintained department office supplies.

Set up and maintained department files; drafted letters and performed typing assignments. Maintained and updated databases as needed.

OTHER RELEVANT EXPERIENCES

Clerical Support Staff Temp State Farm Insurance Company Frederick, MD 10/1998 - 04/1999

Claims Technician State of Arizona Risk Management Phoenix, AZ 01/1993 - 09/1998

Legal Secretary Agricultural Employment Relations Board Phoenix, AZ 03/1989 - 12/1992

Legal Secretary Greitzer and Locks Law Firm Philadelphia, PA 04/1987 - 09/1988

EDUCATION AND CREDENTIALS

Bachelor of Science in Business Administration, currently attending

Strayer University - Suitland, MD

High School Diploma

William Pen High School - Philadelphia, PA

CERTIFICATION / TRAINING

American Business Institute for Secretarial Training

Superior Keypunch Training Certification

COMPUTER SKILLS

Microsoft Office Suite: Word, Excel, Access, PowerPoint;

PeopleSoft, Lotus Notes, Oracle, Adobe Acrobat

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