Customer Service Management

Nancy Black

Email: *********@********.***

Address: **** ****** **

City: Roy

State: UT

Zip: 84067

Country: USA

Phone: 801-***-****

Skill Level: Experienced

Salary Range: $35,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

NANCY BLACK

1621 Seneca Dr Phone: 801-***-****

Roy Utah 84067 Cell: 801-***-**** Email: *********@********.***

SEASONED ADMINISTRATIVE SUPPORT PROFESSIONAL

Administrative Business Support Intuitive Problem Solving Skills Effective Communicator

Instinctive and meticulous seasoned Administrative Professional with over 30 years of experience handling both administrative and inventory management duties such as processing information requests, maintaining inventory supply levels, and organizing production schedules to meet departmental requirements. Exceptional communicator distinguished for a strong focus on providing 'best-in-class' customer service and interacting well with colleagues and managers.

AREAS OF EXPERTISE

Inventory and Supply Management

Maintenance Production Support Logistics Analytics and Support

Budgeting

Advanced Computer Proficiency

Document Preparation Customer Service

Time Management

Task Prioritization

File/Office Management

NOTABLE PROFESSIONAL ACHIEVEMENTS

First Line Supervisor

Civilian Employee Emergency Award

Notable Achievement Award Sustained Superior Performance

Performance Award

Special Act or Service Award

Spirit Award Snowcroft Award

Letters of Appreciation (McDill AFB FL and Moody AFB GA)

PROFESSIONAL EXPERIENCE

HILL AIR FORCE BASE, Clearfield, UT 2002-2010

Production Management Specialist

Directed, managed, and oversaw industrial repair and development shops.

Performed administrative and management functions pertaining to modification of tools, fixtures, and jet engine/engine components.

Utilized knowledge of safety and security regulations, practices, and procedures to maintain a safe work environment.

Analyzed, planned, and adjusted work operations of one or more organizational segments to meet program requirements and objectives within available resources.

Gained strong knowledge of personnel management practices including the ability to adjust work operations to meet emergencies and change program requirements within available resources with minimum sacrifice of quantity or quality.

Established supply systems including inventory management, supply acquisition, and material storage, issue and disposal techniques.

HILL AIR FORCE BASE, Clearfield, UT 1998-2002

Retail Inventory Management Specialist

Assembled, verified, computed, and approved recoverable item requirements using judgment to apply methodologies and adapt procedures for assigned set of complex items.

Performed production management activities related to repair operations.

Monitored demand and allocation trends to determine appropriate distribution of assets from repair, excess or new procurement sources to ensure optimum customer support.

Plans and coordinates material support for assigned program areas to include provisioning conferences and personal contacts to include negotiating stock levels, phased production, changes in work schedules, or other means of alleviating material problems.

OTHER PROFESSIONAL EXPERIENCE

ENVIRONMENT PROTECTION ASSISTANT, HILL AIR FORCE BASE, CLEARFIELD, UT (1992-1997)

PRODUCTION CONTROLLER, HILL AIR FORCE BASE, CLEARFIELD, UT (1989-1998)

WHOLESALE INVENTORY MANAGEMENT SPECIALIST, HILL AIR FORCE BASE, CLEARFIELD, UT (1988-1989)

SUPPLY SPECIALIST, HILL AIR FORCE BASE, CLEARFIELD, UT (1985-1988)

SUPPLY TECHNICIAN, HILL AIR FORCE BASE, CLEARFIELD, UT (1985-1988)

PROCUREMENT ASSISTANT/CLERK, HILL AIR FORCE BASE, CLEARFIELD, UT (1976-1985)

EDUCATION & PROFESSIONAL DEVELOPMENT

BACHELOR OF ARTS, BUSINESS ADMINISTRATION AND MANAGEMENT, WEBER STATE UNIVERSITY, OGDEN, UT

ASSOCIATE OF SCIENCE, ADMINISTRATIVE ASSISTANT, STEVENS HENAGER COLLEGE, OGDEN, UT

CERTIFICATE, MEDICAL CODING, US CAREER INSTITUTE

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