Customer Service Project Manager

Ruth C. White Resume

Ruth C. White Seattle, WA *********@*****.*** +206-***-**** ruthcwhite.com SUMMARY OF QUALIFICATIONSExpert on human relations and communication as the principle objective in career expertise. Studies insociology, social work, social welfare, public health, economics, and statistics. Problem solving withdetermination and incisive, systematic analysis; decisions with confidence based on best practices,evidence and/or intuition. Works well independently or as a member of a team, with strong ability to bringteams together effectively and efficiently to meet or exceed corporate and nonprofit objectives.Example: A visit to Uganda led to work with a medical clinic with emergent need to increase utilization ofmaternity services. Founded and co-led project to address need based in Seattle and Uganda. Establishedoperating budget through various fundraising efforts and in-kind donations. Within 2 years the clinicincreased the use of critical services between 300-500% while overall clinic attendance stayed stable.During the 5 years of co-management, developed a core group of leaders who were able to complete theproject with successful transfer to the Ugandan government and an invite to meet with the Ugandanpresident s staff and wife. AREAS OF EXPERTISE Outstanding interpersonal, analytical (quantitative and qualitative), presentation, and written communication skills. Extensive experience as project manager and team member on multi-site projects, regionally and internationally. Knowledge of human resource management systems, processes and regulations. Deep knowledge of sociology, social welfare, psychology, public health, and economics. Highly skilled in research methods, including developing appropriate metrics, designing and implementing surveys, analyzing data and writing reports. EXPERIENCEHuman Resources ManagementHired and promoted colleagues in my interdisciplinary department as part of a hiring and promotion team;from writing the ad, through interviews and orientation of new hires. Know the ethics, processes, laws, andgoals of strategic human resources management. I have conducted a HR audit of a private university. I amleading the development of a transition plan for an international health organization with an operatingbudget of $7million.Program Development & ManagementSignificantly improved (300-500%) utilization of maternal and child health services at a Ugandan clinic that Ifounded and co-led for 5 years. The local leadership that developed through this project are now part of thenational leadership on maternal and child health services. While managing the project I continued to excelat my main tasks as a professor including international presentations, research, writing and teaching 6courses to undergraduates. As a research analyst at SRI, I created and implemented innovative researchmethods, analyzed data and produced an annual report on a 26-site project in California that includedmetrics on 11 outcomes for each of the 26 sites. I co-created, managed and co-led (for 5 years) aninnovative inter-disciplinary study abroad course in Belize. 2 Ruth C. White Research and AnalysisHave a strong reputation in my field as an innovative and interdisciplinary thinker/scholar who has workedon several groundbreaking studies from instrument development (quantitative and qualitative), datacollection, data analysis, report writing and the presentation of findings. My expertise has led me to be indemand as an expert witness. I have taught research methods and data analysis courses at UC Berkeley,San Francisco State, and Seattle University and my undergraduates learn enough in 11 weeks to exemptthem from graduate stats courses from some of the top schools in the country.Interpersonal and LeadershipFounded and co-led a highly successful maternal and child health program in Uganda. I have workedeffectively on teams that have changed the way people work and think about health and social welfareissues. Served on several boards of high profile organizations: Washington State Public Health Association,Health Alliance International, and Atlantic Street Center. As a board member, I have helped leadorganizations through strategic shifts and major crises. I have worked with police, families, parents, youth,schools and a variety of sectors as a social worker and researcher. I have won awards for being a top salesperson, was a top earner as a server and was a teller, customer service representative and current accountmanager over 7 years with a large Canadian bank.Training, Communication and PresentationI have taught and trained health, education and social welfare professionals and students in severalcountries, including Belize, Uganda, Canada, UK and the USA. As a presenter I have addressed diverseaudiences: journalists, public health practitioners, anthropologists, social workers, and I was a keynotespeaker at the 2006 Engineers Without Borders International Conference. I created, produced and hosted aweekly policy radio show that received broad acclaim and received a 1-page feature in a top-selling socialpolicy text. I have published in top international health and social welfare journals, regional magazines, andon blogs including Huffington Post and Psychology Today. EMPLOYMENT2009 - Associate Professor, Dep t of Anthropology, Sociology & Social Work, Seattle U.2002 2009 Assistant Professor, Dep t of Anthropology, Sociology & Social Work, Seattle U.1999 2002 Adjunct Professor, School of Social Work, San Francisco State University, CA1997 2002 Research Analyst, Center for Education & Human Svcs, SRI Int l, Menlo Park, CA1994 1998 Research Assistant, School of Social Welfare, University of California, Berkeley1996 Program Assistant, School of Medicine, University of California, San Francisco, CA1993 1994 Social Worker/Intake Coordinator, Florence Crittenton Services, San Francisco, CA1991 1993 Social Worker, Metro Toronto West Detention Center, Toronto1981 1987 Teller/Customer Service/Current Accounts, Bank of Nova Scotia, Ottawa & Montreal EDUCATIONPh.D. U. of California, Berkeley (Social Welfare)M.P.H. U. of California, Berkeley (Maternal & Child Health; International Health)M.S.W. McGill University, Montreal, QC Canada (Social Work)B.Soc.Sci. University of Ottawa, ON Canada (Sociology)Seattle University (Seattle, WA): Human Resources Management, Financial Accounting; Principles ofMicroeconomics; Principles of Macroeconomics; Economics of Gender and Family.London School of Economics and Political Science (London, UK): Public Finance; Political Economy ofPublic PolicyMunich Institute of Philosophy (1 week): Social net of the UK (London); Social net of the EU (Brussels)Languages: native English; intermediate French; basic Spanish 3 Ruth C. White SAMPLE PUBLICATIONSCulture in Mind. PsychologyToday.com (blog)White, R. C. (in progress) Editor. Global Case Studies in Maternal and Child Health. Boston: Jones & Bartlett. (book)White, R.C., Camacho-Carr, K. (2007) Maama Omwaana: Community-based strategies for increasing utilization of maternity services in Njeru, Uganda. African Journal of Midwifery and Women s Health, 1(1), 14-19. (Journal article)White, R. C. (2007). Opportunities and challenges for social workers in the transnational labor force. In L. Dominelli et al. (eds.), Revitalising Communities in a Globalising World, Burlington, VT: Ashgate, p. 361-374. (book chapter)White, R.C. (2007). Health care for children: A right or a privilege? Parent Map, November, (column).White, R. C. (2006). Department of Health and Human Services, Ending the Document Game: Connecting and transforming your healthcare through information technology. Monroe, ME: Common Courage. Journal of the National Medical Association, 98(9), 1556. (Book review). VOLUNTEER2010 - Affiliate Member, American Academy of Health Behavior2010 - Statewide Policy Panel, Global Washington, Seattle, WA2006 - Board of Directors, Health Alliance International, Seattle, WA2007 - Editorial Board, African Journal of Midwifery and Women s Health2007 - Review Board, American Journal of Health Behavior2003 - Reviewer, HIV/AIDS Section, American Public Health Association2010 - 2011 Board of Directors, Washington State Public Health Association2009 2010 Policy Analyst, Women and Children First, UK2005 2008 Board of Directors, Atlantic Street Center, Seattle, WA1993 1994 Conflict Mediator, Community Boards, San Francisco, CA PERSONALAs a student of the human condition I love to travel in ways that allow me to engage fully with localpopulations. My creative outlet is writing and I publish frequently in different formats in various outlets. I ampassionate about hiking and kayaking. My almost daily exercise routine includes a 1km swim and a 5k walk.When I was younger I won regional and provincial (Canada) track and field championships in long jump,sprints and sprint relays.