Customer Service Manager

DOREEN NEALIS

** ******** **.

Edison NJ ****7

********@********.***.***

OBJECTIVE To obtain a challenging career as a licensed pharmacist that will enable me to utilize my skills in an environment that will offer me job satisfaction and opportunity for advancement.

EDUCATION

Rutgers University, College of Pharmacy, New Brunswick, NJ

HONORS

Phi Lambda Sigma National Leadership Honor Society

Deans List

EXPERIENCE CVS/Pharmacy, South Plainfield, NJ

May 1999 - present

Pharmacist in ChargePerformed all functions consistent with the day to day operations of a retail pharmacy including processing, compounding, and preparing prescriptions, advising physicians, inventory control, counseling patients on prescriptions, OTC & health related items with necessary instructions, and processing third party plans.Organized store's documentation and pharmacy layout in order expedite and ensure the accuracy of drug processing.Drafted and revised as needed, the schedule for the pharmacy staff.Prepared and submitted the weekly drug order for the pharmacy.Conducted job interviews, hired new employees and responsible for firing employees who not meet the standards of CVS/Pharmacy.Ensure good customer service is provided to all patients, and complaints are handled in an appropriate and professional manner.CVS/Pharmacy, Nutley, NJ

December 1998 - May 1999

PharmacistPerformed all functions consistent with the day to day operations of a retail pharmacy including processing, compounding, and preparing prescriptions, advising physicians, inventory control, counseling patients on prescriptions, OTC, and health related items with necessary instructions, and processing third party plans.Organized store's documentation and pharmacy layout in order expedite and ensure the accuracy of drug processing.Responsible for conducting job interviews and developing store hiring procedures.Assist in the scheduling of pharmacy staff.CVS/Pharmacy, Corporate

Change Specialist

August 1997 - October 1998Worked with helpdesk and hardware technicians to trouble shoot and design solutions during initial and pre-rollout phases of system implementation.Responsible for training pharmacists and pharmacy staff on the CVSRX2000 computer system for Revco, Thriftway and Arbor Drugs in North Carolina, New Jersey, New York, Michigan, South Carolina, Tennessee, and West Virgina. Training included the supervision of staff, fielding questions, creation of quick reference guides, implementation of policy and procedures, scheduling and conducting group and one on one training sessions.Assessed store performance through feedback, reports and collaboration with district managers. As a result of assessments, made recommendations as to the success and future direction of the project and training.Robert Wood Johnson University Hospital, New Brunswick, NJ

Pharmacy Technician, May 1995 - June 1997

Utilized aseptic technique to prepare various IV admixtures.Filled floor carts and immediate medication orders.Maintained proper pharmaceutical inventory on nursing units.

Pharmacare, Inc., Clark, NJ

Pharmacy Intern, April 1997Assisted consultant pharmacist in monthly chart review which involved monitoring patient medication orders and drug levels.Attended monthly nursing unit meetings.Rahway Hospital, Rahway, NJ

Pharmacy Intern, December 1996Assisted pharmacist with chemotherapy, IV, and TPN preparations, filling, logging, and checking medication orders, and counseling newly released patients on high-risk medications.Attended administration and nursing unit meetings.Easton Pharmacy, New Brunswick, NJ

Pharmacy Technician/Night Manager, May 1994 - August 1995Supervised and trained employees.Responsible for non-prescription merchandise purchasing.Assisted pharmacist in counseling patients on OTC and legend drugs.Assisted pharmacist in extemporaneous compounding of prescriptions.Performed various dispensing function.Responsible for monetary transactions and deposits.

ACTIVITIES Editor-In-Chief-College of Pharmacy 1997 YearbookOrganized and conducted meetingsCreated and supervised yearbook staff and events pertaining to production.Set and implemented in-plan and mini deadlines.Prepared and sent documents to publishing plant.1997 Student Graduation Committee

Pharmacy Governing Council

Student-Faculty Outreach Co-coordinatorCreated a system to facilitate open communication between students and faculty regarding job opportunities.New Student Orientation Assistant Coordinator and Team Member

Delta Gamma Fraternity

College Tours Campus Representative For Rutgers UniversityOrganized and sold trips to Cancun and Barbados.

TRAINING CVS/Pharmacy, Train the TrainerAugust 1997 - August 1998 and September 1998Topics included professionalism, facilitaion skills, behaviors and techniques, establishing a comfortable learning environment, developing and managing participation, providing clear and concise instructions, dealing with aggressive behavior, and providing and receiving feedback.Contact Doreen by e-mail

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