Project Quality Assurance

Senior Information Technology Professional Resume

Title

Senior Information Technology Professional

Primary Skills

Dedicated IT Leader and Strategist with 15+ years of experience

Location

US-AZ-Goodyear (will consider relocating)

Posted

Jan-26-13

RESUME DETAILS

Senior Information Technology Professional

Dedicated IT Leader and Strategist with 15+ years of experience innovating, developing, and releasing complex IT solutions to optimize processes, reduce costs, and increase efficiency for various organizations. Gifted leader able to guide teams throughout all phases of project conception, development, and implementation.

Areas of Expertise:

IT Systems Solutions Process Improvement Business Development Strategic Planning Cost Reduction Applications Development Project Management Requirements Gathering IT Operations Analysis System Analysis Project Lifecycle Management

Professional Experience

Arizona Public Service Phoenix, AZ 2006 to Present

Provider of electricity, power, APS energy services for residential and business customers.

Information Technology Business Relationship Manager (2010 to Present)

Lead strategic business, functional, and technical development efforts to streamline IT application processes and achieve operational excellence. Align IT business unit decisions with corporate vision and define system and technology implementation prioritization. Collaborate with Energy Delivery Directors to define business technology needs and requirements. Counsel executive leadership on business decisions related to technology and consult various business units to forge relationships and productive environments.

Increased project outcome by taking my business colleagues through a process to identify business context charter (problem statement, business analysis of the issue, not requirements, business recommendation, implementation order of recommendation, and business evaluation of success), resulting in the business getting a quality product/project outcome

Increased project management efficiency by designing/implementing a SharePoint system that consolidated project status reporting

Helped drive the vision to totally automate the Distribution Operation Center using state-of-the-art digital wall maps, this effort has received national recognition

Senior System Analyst - Process ENGINEER (2006 to 2010)

Championed Software Development Life Cycle processes innovation for the Information Services Process Acceleration for Continuous Excellence System. Directed diverse team of IT professionals to optimize departmental processes. Served as interim Process Engineering Services Manager and concurrently initiated and directed formal business analysis program initiatives. Assessed needs and align project requirements to meet and adhere to established goals. Partnered with Quality Assurance teams to ensure compliance with COBIT, SOX, and IT policies.

Saved $300K by negotiating contract with vendor

Standardized business analysis processes by innovating and implementing new business analysis program, resulting in 64 Business Analyst being trained using a standard methodology

Expedited solution response time by orchestrating and facilitating root-cause analysis programs to better identify issues and reach consensus on actionable responses quicker

Increased success of project delivery by teaching SDLC and Project Management Processes

Revamped IT Maintenance Support Process by leading a cross-functional team of 10 using root-cause analysis techniques, resulting in a lean process for work requiring 40 hours or less

Led three Subject Matter Expert Teams, consisting of 32 people from different areas of the IT Organization to improve the IT business processes, resulting in constant alignment with IT work practices and industry standards

Instructed Project Management, Development Life Cycle, Maintenance, Service Support, and Testing processes to help educate the organization to achieve new level of maturity allowing quick institutionalization of IT work processes

Led the effort in researching and preparing a response to Corporate Audit on findings that were systemic to the IT Organization, by consulting with IT management, which resulted in the audit findings being closed with approval of solution the first time

Assisted IT Quality Assurance Department in determining compliance with the IT Process System, by reviewing the deliverable documents to ensure that the content met the instructions given. Provided on-going feedback to project managers on lessons learned

Martin L. Beverly ? ***************@*****.*** Page 2

Palo Verde Nuclear Generating Station Tonopah, AZ 1999 to 2006

The largest nuclear generation facility in the United States, averaging 3.3GW+ of electrical power production.

Senior System Analyst Team Lead

Oversaw and prioritized duties for IT support team to address customer needs and demands in response to work management system changes. Monitored the work management system, including interfaces to SCM System and PeopleSoft. Set direction for and supervised new contractors. Analyzed technical solutions to support management in the achievement of departmental goals and objectives.

Secured 99.8% system availability

Decreased backlog 40% by managing and overhauling team workload

Spearheaded design, development, and implementation of a common interface that tracked software changes to meet NRC 10 CFR 50 Appendix B, essential to the success of the new SQA procedures

Led establishment of critical equipment reliability system on time and within budget to identify key equipment components based on safety, cost, and operational effectiveness of reactors

Developed Disaster Recovery plan/procedure for non-process systems

Decrease team workload by 40% by establishing a workload prioritization schedule for a team of 8, delivering 419 improvements to the business

PM and Technical lead for the Equipment Reliability Project, which resulted in the development of an Equipment Reliability System - One of Palo Verdes critical projects that identified critical equipment components based on safety, cost, and operational effectiveness of the reactors. This project was completed on time and within budget based on an aggressive eight-month schedule

Arizona Health Care Cost Containment System Phoenix, AZ 1997 to 1999

Arizona state Medicaid program.

Programmer Analyst III

Managed multiple, multi-phase projects. Extracted data from MSA utilizing COBOL, into a series of flat files and converted them into an Oracle compatible format. Collaborated with State of Arizona accounting leadership to analyze Uniform State Accounting System and Oracle Financial System and determine developmental strategies. Drafted functional and technical design documents uncovering essential processes to realize successful system implementation. Led cross-functional team in the development, quality analysis, and release ahead of schedule.

Previous Military Experience

Oversaw Aircraft Maintenance System as an Analyst, Database Manager and Group Administrator with 161st Arizona Air National Guard (Phoenix, AZ). Managed $10M worth of computer inventory and supervised database management personnel as an Analyst and Database Manager with the United States Air Force (Various locations).

Education

MBA, International Business Western International University Phoenix, AZ

BS, Business Information System The University of Phoenix, AZ

Professional Certifications

Lean Green Belt Certification, Arizona State University School of Engineering

Master Certificate in Business Analysis, Auburn University

Master Certificate in Business Improvement, Auburn University

Certificate in Facilitation, Interaction Associates

Technical

Oracle Forms, Oracle Reports, PL/SQL, VBA, VB, C#, SharePoint

Certifications

See above

CONTACT DETAILS

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