Quality Assurance Manager

Stephen

H. Hamburg**** N. Paulina

Street

Chicago, Illinois 60640-4405 USA

Phone: 773-***-****

Cellular: 312-***-****

Fax: 773-***-****

E-mail: ********@********.***

EMPLOYMENT

HISTORYSeptember

1994 to present: SOFTWARE CONSULTANT, Self-Employed, Chicago,

Illinois

Independent

contractor to multiple companies, non-profit organizations, and international

agencies. Specializing in software quality assurance, testing, data

analysis, data organization, survey construction, hardware and software

configuration, Web site design and administration. Clients have included

(by area):, Software

Visioneer,, LexisNexis

InterAction,, Ounce

of Prevention Fund, DNA Digital Media Group, Borland

Software Corporation, ZEFER Corporation/Niteo

Partners (SQA/Testing);,,, Three

Floyds Brewing Company (Web development); French

Government Tourist Office (technical support); University

of Chicago School of Social Service Administration - Work Scheduling

Project, Chicago Harbors/Westrec

Marinas,,, Illinois

IT Association, Iris Krieg

& Associates, Inc./Polk

Brothers Foundation (Data and survey analysis). Operating systems:

Windows; Mac OS; Linux; Digital/Compaq UNIX; OpenVMS; Sun Solaris;

HP-UX; AIX; Silicon Graphics IRIX. Tools: Mercury Test Director; Rational

ClearQuest, DDTS; Borland/Segue SilkTest.February

1993 to September 1994: MASTER SOFTWARE QUALITY ANALYST, SPSS

Inc., Chicago, Illinois

Senior

technical employee in QA department within software development organization.

Head of divisional Metrics Group. Member of development TQM planning

group. Maintained corporate software defect tracking system. General

advisor for department on software testing methodology. Participated

in testing and certification of company s products on: MS/Windows,

Macintosh, Motif (AIX, Sun Solaris, SCO, HP-UX, Digital UNIX).January

1990 to February 1993: QUALITY ASSURANCE MANAGER, SPSS

Inc., Chicago, Illinois

Directed

12-person department responsible for independent testing, validation,

verification, and certification of all SPSS Inc. software products

for statistical and data analysis. Reported directly to Senior Vice

President, Software Development. Developed and maintained testing

standards. Responsible for review and acquisition of testing tools

for GUI products, defect tracking. Annual budget, $500,000. Operating

systems included: MS/Windows, Macintosh, MS/DOS, OS/2, DEC VAX/VMS,

IBM VM/CMS, IBM MVS, multiple UNIX platforms.March

1989 to January 1990: SOFTWARE TESTING MANAGER, SPSS

Inc., Chicago, Illinois

Supervised

testing of SPSS product line on MS/DOS, OS/2, and Macintosh; graphics

product on DEC VAX/VMS, IBM VM/CMS, IBM MVS, and UNIX systems. Directed

staff of four, including training and performance review. Provided

back-up technical support to other corporate divisions.October

1984 to March 1989: QUALITY ASSURANCE ANALYST, SPSS

Inc., Chicago, Illinois

Responsible

for quality assurance planning and testing of most SPSS software products.

Project management responsibilities included supervision of other

staff. Involved in some feature design and review. Helped establish

testing strategies within new formal QA Department and trained newer

staff in test methodology. Developed test plans and reports in accordance

with IEEE standards. Operating systems included: Unix, MS/DOS, IBM

VM/CMS, IBM MVS, DEC VAX/VMS, PrimOS, Honeywell GCOS and CP-6, Data

General AOS.October

1981 to September 1984: PROGRAMMING TESTER, SPSS

Inc., Chicago, Illinois

First

full-time software tester in development organization. Tested selected

statistical procedures as assigned by Director of Software Development.

Operating systems included IBM OS/SVS, IBM VM/CMS, DEC-10, DEC-20,

PrimOS.October

1981 to September 1984: COMPUTER OPERATOR, SPSS

Inc., Chicago, Illinois

Part-time

duty as back-up operator on IBM 4341 (later 4381) running VM/CMS,

Prime 550 running PrimOS. Duties included general system hardware

maintenance, back-ups, tape production, and tape library maintenance.July 1979

to September 1981: EXECUTIVE COORDINATOR, ISSUE Inc., Chicago,

Illinois

First

full-time association manager of not-for-profit professional organization

for SPSS Inc. software users. Was only staff member during tenure.

Coordinated virtually all activities of organization, including annual

conference, quarterly newsletter, membership expansion, annual elections,

and general administrative tasks. Liaison to elected eleven-member

Governing Council.February

1979 to July 1979: TRAINING ADMINISTRATOR, SPSS

Inc., Chicago, Illinois

Responsible

for most administrative and logistical details for SPSS-sponsored

training seminars. Coordinated registration and assisted in preparation

of training materials. Included site selection, site logistics, and

program organization. Occasionally conducted seminars in data analysis

techniques with SPSS Inc. software.January

1979 to June 1979: INSTRUCTOR OF POLITICAL SCIENCE, Roosevelt

University, Chicago, Illinois

Part-time

appointment in the Department of Political Science. Taught course

in comparative politics of the Middle East and North Africa, designed

for Juniors, Seniors, and Graduate Students.EDUCATION

AND TRAININGDecember

1993, January 1994: Software

Engineering Methods, Software Engineering Training Series, R.S.

Pressman & Associates, Inc., Chicago, IL October

1993: Function Point Analysis Workshop, Digital Consulting Inc., Chicago,

IL October

1993: Applied Software Measurement with Capers Jones, Digital Consulting

Inc., Chicago, IL April

1993 : Total Quality Management: The Basics, Career Track (Boulder,

CO), Chicago, IL June 1992

: The Manager as Coach, Career Track (Boulder, CO), Chicago, IL June 1990:

Statistical Approaches to Software Testing (Workshop), U.S. Professional

Development Institute, San Francisco, CA June 1987:

Systematic Software Testing, Software

Quality Engineering, Chicago, IL October

1986: Managing Computer Projects, Battelle Seminars Program, Chicago,

IL February

1986: Certificate in Software Test Management, Software

Quality Engineering, Jacksonville, FL June 1984:

Testing Strategies, Tools, and Techniques (Workshop), U.S. Professional

Development Institute, Bethesda, MD September

1976 to December 1978: University

of Chicago, Chicago, IL, Graduate School, Division of Social Sciences

(Political Science) September

1971 to December 1975: University

of Maryland, College Park, B.A., Government and Politics (Cum Laude)

ACADEMIC

HONORSSeptember

1976 to December 1978: NDEA Title VI Fellowship, Foreign Language and

Area Studies (critical languages - Arabic), University

of Chicago May 1976:, University

of Maryland, College Park December

1975: (General

Scholarship), University of Maryland,

College Park April

1975: (Political

Science), University of Maryland,

College Park April

1975: Certificate of Scholarship, College

of Behavioral and Social Sciences, Annual Honors Convocation, University

of Maryland, College Park May 1974:

Eta

Beta Rho (Hebrew), University

of Maryland, College Park

REFERENCES

AVAILABLE UPON REQUEST.

Return to:

Contact this candidate