Michael Arnold abqjjj@r.postjobfree.com
http://www.razorsedge.org/~mike/resume/
Summary
Talented Unix System Administrator with twelve years of experience diagnosing and
resolving technical problems with multiple operating systems. Proven ability to
troubleshoot and solve complex problems, lead small project groups, and (re)design and
implement intricate computing environments. Demonstrated initiative to learn new
environments. Strong sense of "do it right the first time," meticulous attention to detail,
and ability to communicate technical knowledge to peers and support personnel.
Technical Skills
Operating IBM AIX 4.3.3, 5.1, 5.2, 5.3; Sun Solaris 2.6, 7, 8, 9, 10; Red Hat/Oracle
Environments Enterprise Linux 2.1, 3, 4, 5; SGI IRIX 6.2, 6.3, 6.4, 6.5.24; Hewlett-
Packard HP-UX 10.20, 11.00, 11.20; Network Appliance Data ONTAP 6.5,
7.0; VMware ESX 2.5, 3.5; Cisco SAN-OS 1.3, 2.1
Languages Korn Shell (ksh), Bourne Shell (sh), sed, awk, Puppet DSL
Software ISC BIND, djbdns, NTP, MySQL, iptables, NFS, CIFS/Samba, Big Brother,
Hobbit Monitor, Ganglia, Nagios, Bacula, Veritas NetBackup, Veritas
Volume Manager, Veritas File System, Veritas Cluster Server, Solstice
DiskSuite, Sun JASS, Solaris Containers, IBM HACMP, HP MC/Service
Guard, subversion, Sun Jumpstart, Red Hat Kickstart, Cobbler, IBM NIM,
Cisco Fabric Manager, NetApp Data Fabric Manager, Vintela/Quest
Authentication Services, Cloudera's Distribution including Apache
Hadoop, Puppet
Certifications
Cloudera Certified Hadoop Administrator
IBM eServer Certified Specialist pSeries Administration and Support for AIX 5L v5.2
Sun Certified System Administrator for Solaris 8
Technical Training
Puppet Master Training 24 hours
Cloudera Hadoop Systems Administration 8 hours
VMware Infrastructure 3: Install and Configure V3.5 30 hours
HACMP System Administration II: Administration and Problem Determination 40
hours
HACMP System Administration I: Planning and Implementation 40 hours
AIX 5L Jumpstart for UNIX Professionals - Certification Class 32 hours
Cisco Storage Networking Fundamentals End User 24 hours
Veritas Volume Manager, File System, and Cluster Server - 40 hours
Professional Organizations
USENIX: The Advanced Computing Systems Association
SAGE: System Administrators Guild
Various
Operation of RazorsEdge Packaging, packaging software for IBM AIX, Red Hat
Enterprise Linux, and Fedora.
Eagle Scout
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Professional Experience
Principal Systems Engineer 2011 to present
2008 to 2011
Senior Systems Engineer
2007 to 2008
Unix Systems Administrator II
Apollo Group, Inc.
Unix systems design and implementation specialist for all educational subsidiaries including
the University of Phoenix. Responsible for the technical design, implementation, and
coordination of multiple projects directed toward strategic information technology objectives.
Worked with various IT business units and vendors to define, document, procure, and install
new technologies. Planned, documented, and executed change control procedures to
accomplish project goals.
Technical lead involving design and ongoing operation of several clusters utilizing
Cloudera's Distribution including Apache Hadoop. Designed new deployment and
configuration automation systems to allow for hands-off management of clusters via
Cobbler, FUNC, and Puppet. Worked with development team via scrum to provide
operational support, platform expansion, and upgrades.
Major proponent in the push for Linux platform deployment and operational automation.
Utilized experience with Hadoop platform automation to deploy the same technologies
to the rest of the enterprise.
Member of internal standards bodies addressing network and server strategic direction
and architecture.
Responsible for maintaining Linux platform build standards including all aspects of OS
configuration and deployment. Submitted improvements to the Solaris standard builds.
Wrote documentation, automated processes, and mentored other System
Administrators.
Unix Administrator 2004 to 2007
Green Tree Servicing
System Administrator for all AIX, HP-UX, Red Hat Enterprise Linux, Network Appliance SAN,
Diligent virtual tape, and Spectra Logic tape systems. On call responding to major customer
affecting outages.
Designed and implemented IBM HACMP 5.3 clusters on AIX running Oracle
applications. Utilized IBM pSeries microLPARs, Virtual IO Servers, and Network
Installation Manager for automated network-based deployments.
Designed and implemented custom monitoring and trending with Hobbit Monitor.
Wrote various platform Standard Build documents as well as created install scripts to
automate conformance of new builds.
Migrated End Of Life hardware and operating systems to newer, supported platforms
while saving money on OS support costs.
Installed and configured IBM pSeries p690, p650, p640, p570, p550, p520; Hewlett-
Packard rp8400, rp5470, K, D, L, and N-class HP9000; Cisco MDS 9509, MDS 9216;
Network Appliance FAS980c, FAS270c, FAS3020; and Spectra Logic Spectra 20K,
Spectra 64K.
Contractor 2003 to 2004
IBM Global Services
Level 2 Unix System Administrator for IBM Web Hosting at American Express administering
Solaris, AIX, and Red Hat Enterprise Linux .
Responsible for production break/fix troubleshooting during the overnight shift and for
successful implementation of changes to the various AMEX system environments.
Wrote a custom PHP/MySQL application to track the large number of web server SSL
certificates and their expiration dates. Features included: automated email
notifications, custom report generation, group and SysAdmin server assignments, and
user authentication.
Configured and troubleshot various RS/6000 (pSeries), SPARC, and Intel (x86) systems
as well as MQ, IHS, and Websphere.
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Contractor 2002 to 2003
AT&T
Tier II application support for BILLDATS/Lucent Data Manager/CSG Data Mediation platform
on Solaris. On call responding to major customer affecting outages.
Provided System Administration expertise for hardware, OS, patch, and application
upgrades.
Involved with platform disaster recovery (DR) planning, updating, and testing.
Installed and configured Sun E3500, E6000, E6500, SunFire 3800, StorEdge D240,
StorEdge A1000, StorEdge D1000, StorEdge A5x00, and Cyclades TS-1000.
Unix Administrator 2000 to 2002
Adelphia Communications
Level 3 support for all Sun Solaris based servers and workstations. On call responding to
major customer affecting outages.
Maintained a large ISP network of 275+ Solaris hosts distributed throughout the
continental United States, managing the primary applications on most servers.
Designed and implemented a caching and content DNS infrastructure utilizing dnscache
and BIND on SPARC Solaris for over 300,000 clients.
Implemented hardware and software upgrades to the Usenet NNTP server network in
order to improve performance and scalability.
Designed, wrote, and tested Standard Operating Procedures for OS patch and site
software updates. Authored various other internal SOP documents.
Compiled and packaged custom Open Source software in Solaris, Irix, and Linux native
package format (pkgadd, inst, and rpm).
Designed and implemented a host m onitoring system utilizing BigBrother to monitor,
report, and trend ping, CPU, disk, load average, and other custom software performance
metrics. Wrote external scripts to test nonstandard services.
Coordinated responsibilities among various departments related to DHCP server field
deployments and the conversion from one hardware platform to another.
Reported system performance metrics to management and recommended enhancements
and other changes to scale various systems in order to keep up with customer demand.
Installed and configured Sun Blade 100, Ultra 5, Ultra 10, Ultra 60, Ultra 80, E250,
E220R, E450, E420R, E4500, Netra t1 105, Netra T1 AC200, Netra 1125, Netra 1405,
StorEdge A1000, StorEdge T3, and StorEdge L280; SGI Indy, O2, and Origin 200;
Nbase/Inreach Environmental Manager.
Data Control Center Technician 1999 to 2000
Adelphia Communications
Monitored and troubleshot problems with Cisco, 3COM, Fore, Cabletron, and Nortel
routers, switches, dialup chassis, and Cable Modem Termination Systems.
Monitored and troubleshot DS1 and DS3 circuits.
Network Switching Systems Operator / Maintainer (31F) 1996 to 1999
U.S. Army
Managed switching systems of an AN/TTC-39D(v)2 tactical telephone node.
Supervised, trained, and evaluated personnel on switch programming and node setup
logistics. Restored circuits and repaired equipment.
Performed circuit switch engineering and management.
Installed, operated, and performed scheduled maintenance on switching systems,
analog and digital multiplexing equipment, telephone switching and conversion systems,
patching, and circuit control equipment.
Administered the unit's computer resources.
Consultant 1995 to 1996
A.S.A.P. Computer Systems
Installed and upgraded Windows 95/NT networks including hubs and cabling.
Deployed NETWindows to various customers with site customization.
Developed web sites.
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Assistant Network Manager / Project Manager 1994 to 1996
Engineering Computer Services
Syracuse University
Supervised and developed the NETWindows Project, a custom version of Windows 3.11
booting from a Netware server, as well as other college-wide network projects.
Maintained a central computer lab of 25 workstations and two Novel 3.11 servers.
Upgraded PC hardware and software.
Instructed students, faculty, and staff on ways to improve their computer use habits.
Wrote programs to automate in-house administration tasks.
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