Customer Service Information Technology

_ Bryan K. Valentine

Tallahassee, FL ***** **********@***************.***

Education

Florida State University at Tallahassee

Bachelor's Degree of Science in Information Technology, April 2008

Overall GPA: 3.87

IT Experience

FSU College of Information: Network Administrator Internship

Learned basic networking skills

Installed, wired and/or configured a patch panel, switch, router, and UPS

Developed a software license organization system

Installed and configured both Windows 2003 and Linux Ubuntu server. Services included: DNS, DHCP, AD,

IIS, Exchange, MS SQL, LAMP (Linux, Apache, MySQL, and PHP)

Apalachee Ridge Learning Center

Assessed needs of the existing network infrastructure

Acquired donation funding for patch panel to purchase and install

Diagnosed workstation problems and fixed network printers

Diagramed the network using Microsoft Visio

Employment

Peak Performance Solutions: Software Support Specialist

June 2008 Present

Provided phone and email support for 7 different web products

Set up Windows 2003 and Red Hat web servers with PHP, PERL (with modules), MySQL and IIS

Database maintenance and backups

Worked heavily with Cisco, Nortel and Checkpoint VPN clients

Parallel Synergistic Consulting: Network Administrator Assistant

February 2008 July 2008

Used Windows 2003 server and responsible for staging network workstations

Utilized ghosting software

Completed small hardware and network cabling tasks

Troubleshooting computer systems on and off site which built strong customer service qualities

FSU Center for Leadership & Civic Education: Information Technology Assistant

May 2007 April 2008

Updated web site. Updates included small amounts of Java script

Converted analog video to digital formats such as mpeg and avi

Help desk job objectives included: computer software/hardware problems, and network issues

Minor database and web form design

bryankvalentine.com

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