Manager Customer Service

Robert Baxter

IT Data Center Expert * Compliance & Security * Award Winning Speaker

Pine, CO

********@*****************.*** - 303-***-****

Work Experience

Security Delivery Specialist

CDI Corporation for IBM

May 2010 to Present

Collaborate with global management and technical teams to review and analyze SOX 404 key controls

focusing on IT security, business continuity, servers, networks, and applications * write reports on

compliance defects * participate in the development of new compliance testing procedures * lead review

kick-off meetings * I have performed the Review Team Lead role and have trained other team leads

and staff on compliance testing procedures * functioned as International Retest Coordinator and trained

others how to perform the role

Temporary and Self Employment

* - Denver, CO

June 2009 to May 2010

(Independent Contractor) March 2020 - May 2010 Denver Post: Desktop software upgrade

(Temporary Employee) June 2009 TeleTech: FCC Contract, Digital Television Transition

Systems Administrator/Data Center Manager

Rocky Mountain News/Denver Newspaper Agency - Denver, CO

January 1981 to May 2009

Duties/Responsibilities:

Administer Windows 2000/2003/2008, UNIX/Linux in a 24x7x365 environment

Install, maintain, and patch servers

Implement, maintain, and monitor server and database backups/restores

Perform basic database administration functions

Run ad-hoc and scheduled reports.

Troubleshoot servers and processes

Monitor systems

Automate processes

Support end-users and computer specialists across remote sites including on call support

Train staff

Profile of Accomplishments:

# Planned move of mission-critical business systems into a new data center

# Designed and implemented backup/recovery systems for Windows and Linux servers

# Implemented data center automation with event notification and escalation for a lights-out data center

# Implemented a regional document imaging and workflow system

# Designed and configured high volume network print servers and spooling system

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Server Types & Functions:

Database servers (Windows/MS-SQL) *ancillary business servers (VMware/Windows) * data warehouse

server

(RHEL) * document imaging and workflow servers (Windows) * backup servers (Windows, Linux, and

OS X) * job scheduling server (VMware/Windows) * system and event monitoring server (Windows) *

file servers

(Windows and Solaris) * Samba server (Solaris) * video storage server (Apple Xsan/OS X) * VMware

servers

Data Center Manager

Manage 24x7x365 Data Center and Service Desk running mission-critical customer service,

accounting, decision-support and billing systems supporting 1000+ internal users

Supervise staff (5-8 individuals) including goal setting, management of vacation/sick time, schedule

coordination, mentoring, employee performance evaluations and related manager HR functions

Administer change management system, lead change management meetings

Represent the server operations group in planning, architecture, budget, status, and other meetings

Improve the environment by recognizing and identifying work that needs to be performed, assign tasks

Prepare budgets, monitor adherence, sign off on purchases within defined spending limits.

Review and approve change requests and participation in change review meetings.

Maintain and track licensing compliance for operating systems, COTS, and other software.

Maintain and track status of hardware warranties and maintenance contracts.

Provide a single point of contact for non-standard department requests.

Negotiate with vendors for procurement of software, hardware, and supplies. Obtain quotes on various

hardware and software products from outside partners.

Create procedures and documentation for departmental functions.

Respond to requests for information from internal and external auditors.

Manage partner and 3rd party providers and verify adherence to stated SLA's.

Establish departmental metrics and generate reports

Train staff

Profile of Major Accomplishments:

# Served as the key technical member of a management team that led the effort to convert mainframe

legacy systems to client/server technology

# Led a consolidation effort to convert legacy storage to an modern EMC storage improving system

performance and saving 400 Sq feet of computer room floor space

Analyst/Programmer

Wrote and implemented company's first database system for maintaining newspaper subscribers

Analyst/Programmer

Hospital Data services - Greenwood Village, CO

May 1978 to January 1981

Maintain and upgrade payroll, personnel, and asset systems for 20 Colorado hospitals with a combined

total of 18,000 employees

Write special-request, ad-hoc reports for customers

Education

BSBA in Business Administration, Computer Science

University of Southern Colorado - Pueblo, CO

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May 1978

Skills

Leadership, security compliance, data analysis, server administration, database administration, public

speaking and training

Links

http://www.linkedin.com/in/shiningfame

http://www.rlbaxter.com

Additional Information

Technical Skills Summary

IT Compliance and assurance and analysis

Windows 2000/2003/2008

Solaris/Unix/Linux/Centos

VMware

VDI/Thin-Client

MS-SQL Server/T-SQL

ITIL Foundation Cert.

Document imaging & workflow

Change management

MS Office/Visio

Disaster Recovery Planning

Data Center Automation

Dell Hardware

Backup Exec

Apple XSan/OS X

Active Directory

Exchange 2007

Testimonials

He has a high energy level and has consistently shown leadership and initiative in taking on new tasks

in this ever-changing industry. (VP Technology and Pre-Publishing)

Bob approaches every task with a positive, can-do attitude, often finding creative solutions to difficult

problems (Manager, Systems Administration)

I am hard-pressed to think of another co-worker who works as hard as Bob, who is as dependable, and

who has produced such outstanding results (Senior Database Administrator)

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