Software Help Desk

*** * ********* **, *******, Indiana *****

Phone: 812-***-**** E-Mail: (removed due to spamming)

Web: http://www.pingle.org/

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To obtain a position that will allow me to use my

detailed technological knowledge and interpersonal skills to maintain

systems, implement projects, resolve problems, and help others use

computers.

Indiana University-Purdue University Fort Wayne, IN

B.S. Information Systems, Dean's List - GPA: 3.72/4

(3.8 core) June 2002

A.S. Information Systems - GPA: 3.59/4 (4.0 core) May 2000

HPC Internet - Bedford, Indiana March 2003-Present

System Administrator

Build and maintain multiple servers using FreeBSD

(Mainly), Linux, and Windows 2000.

Implement special projects, including Spam Filtering.

Development of web applications and server scripting.

Maintain mail queues, DNS records, backups, add and

remove users.

Use of the following server applications and services:

Qmail, Postfix, Bind, Apache, Radius (Radiator), MySQL, MRTG, SpamAssassin,

TWiki, IPFilter, IPFW, and Billmax accounting, and shell scripting.

Configure Cisco Routers including the following

models: AS5300, 2610, 2610 w/4-port ATM module, 1721, 1605r. Add

routes, PVCs, subnets, VPN configuration, toubleshoot connection/link

problems.

Setup and maintain other network equipment, including:

SonicWall Pro 200, Cisco switches, Efficient SDSL CPE units, Siemens/Netopia

T1 CPE units, configure VPNs.

Hoosier PC Wholesale - Bedford, Indiana January 2003-Present

Bench Technician

Troubleshoot software, hardware, and network, problems

on bench and on-site.

New system burn-in and installation, system upgrades,

network installations.

Occasional repair of printers (Laser and Inkjet.)

Install SDSL and IDSL equipment and configure routers

(Efficient 58xx models.)

Indiana University-Purdue University Fort

Wayne June 1997-August 2002

Help Desk Consultant

Provided phone, e-mail, and walk-in support for software,

hardware, and network problems.

Wrote technical documentation and procedures for coworkers

and users.

Provided software training to users.

Occasional light copier maintenance (Cleaning, clearing

jams, troubleshooting.)

Use of Novell Netware, versions 3.12 and 5. User administration,

account management, recovery of files, session lockout, login scripts.

Wrote several small timesaving programs and scripts.

Desktop Support June 1998-August 1998

Assisted university technicians with work orders involving

hardware and software problems.

Assisted with network drop activation (punch down)

and making patch cables.

Assisted with computer lab setup (20-40 PCs) on several

occasions.

NewEdge Networks http://www.newedge.net

DSL/T1 Installation (AIC Certification) Sept 2003

Brainbench(Transcript ID #4062328) http://www.brainbench.com

Master-level Unix Administration (General) Oct 2002

SQL (ANSI) Oct 2002

Perl Sept 2002

Computer Technical Support Sept 2002

Help Desk Institute http://www.thinkhdi.com

Certified Help Desk Analyst July 1999

Computer

Skills

Operating Environments

UNIX (FreeBSD), Windows XP/2000/9x, and MacOS 8.1+,

Novell Netware 3.12, 5.x

Programming and Scripting Languages

PHP, Python, Perl, C++, Java, and Visual Basic

Databases

Oracle 8i, and PostgreSQL 7.2.1 with interaction from

PHP, Perl, and JSP to databases. (PostgreSQL preferred.)

Server Applications

Apache, PostgreSQL, IP Filter, ISC DHCP, Jakarta-Tomcat,

OpenSSH, QMail, Samba.

User Applications

Microsoft Office 2000/XP (Word, Excel,

Power Point, Access), WordPerfect 10 and earlier, Novell GroupWise

5/6, Adobe Photoshop, Adobe Acrobat Reader/Creator, Macromedia Dreamweaver.

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abqjgu@r.postjobfree.com

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