Manager Sales
Resume:
Robert M.
Beissner
Round Rock, Texas 78664
512-***-**** home
mailto:********@***********.***
Qualifications
Excellent
verbal and written communication skills with frequent
interactive enduser and upper management contact HW and SW
End-user support ensuring availability and productivity Diverse
experience in network administration, hardware, software,
management, customer service, sales, training, shipping/receiving,
inventory control, and purchasingFast
learner, earning promotions from entry level to managementA team
player using a positive approach to all challengesI can do or
learn to do anything
Skills
LAN
& WAN installation & administration: NT/200x,
Unix and mainframe connectivity. (99.9+% uptime)LAN security
monitoring, policy enforcement through training /
configuration and virus protectionDisaster
recovery policy development and testing, annual/long-term
budget planningSpam
filtering, IDS (Intrusion Detection and Prevention) and
patch/update managementActive
Directory, Exchange, Oracle and SQL Server AdministrationScripting in
bash shell, DOS, Perl, ASP and some SQL, JavascriptSecured
system backups using Veritas BackupExec Operating
Systems: Windows 9x, NT, 2000, 2003, XP, Vista and Longhorn
(2008), and LinuxApplications:
MS Office: Word, Excel, Access, PowerPoint, Quickbooks
and moreHired,
supervised, trained, and motivated a staff of 4-8 employeesInformation
Systems Property and Software License Management
(Certified).Retail sales
management and inventory control
Career Highlights
Rainmaker
Systems - Systems Engineer II 11/2008 - CurrentDell
(Pacific Crossing) RAID/SAN Test Technician - 1/2008 - 10/2008Dell
(TechLink) - RAID/SAN Test Technician - 1/2007 - 10/2007Dell
(Spherion) - Storage Test Technician - 1/2006 - 10/2006AutoZone -
Sales Manager - 7/2005 - 1/2006Office of
Rural Community Affairs - Information Systems Manager -
2/2002 - 6/2005Texas Dept.
of Housing - IT Operations Manager - 5/97 - 2/2002Texas Dept.
of Criminal Justice - System Support Specialist III -
10/96 - 5/97Best in
Texas Web Services - Owner / Operator - 7/95 - presentAustin
Computer Recyclers - Owner / Operator - 6/94 - 12/00Texas Dept.
of Housing (Temp) - PC Technician - 8/96 - 10/96
Education
Currently
studying for MCSE & CCNA certificationCertified
Software Manager (CSM)AIX System
Administration - IBM, AustinGraduate of
Austin Community College : Computer Information Systems -
1996 (GPA 3.8)Graduate of
Robert E Lee High SchoolDale
Carnegie Sales Management Course
Expanded Job Descriptions
01/08-10/2008
Dell (Pacific Crossing)
RAID Test Technician
Testing RAID & SAN Storage Devices, firmware and driver
updates, Pre RC and RC, under various OS including Windows 2000 thru
Longhorn, Suse 9, 10 ES, Redhat ES 3, 4, & 5. Tested various
RAID configurations 1 thru 60. Customized Shell and Batch files to
automate testing. Gathered test results, bus traces and
defects for evaluation by senior engineers.
01/07-10/07
Dell (TechLink)
RAID Test Technician
Testing RAID & SAN Storage Devices, firmware and driver
updates, Pre RC and RC, under various OS including Windows 2000 thru
Longhorn, Suse 9, 10 ES, Redhat ES 3, 4, & 5. Tested various
RAID configurations 1 thru 60. Gathered test results, bus traces and
defects for evaluation by senior engineers.
01/06-11/06
Dell (Spherion)
Storage Test Technician
Testing Storage Devices, performed installation, configuration and
testing of integration with various operating systems including Redhat
Enterprise 3 & 4, Suse 9 & 10, Windows 2000 &
2003, and Netware 6.5. Created custom shell (BASH) and batch scripts to
improve testing procedures. Created test cases to check previously
unchecked scenarios. Gathered test results, bus traces and
abnormalities for evaluation by senior engineers.
7/05-01/06
AutoZone
Sales Manager
Retail sales, customer satisfaction maintenance, inventory control,
shipping/receiving, cash management, and vehicle
parts/systems testing.
02/02-06/05
Office of Rural Community Affairs
Information Systems Manager
Installed and maintained network servers, routers and switches using
Windows 2000, Linux and Cisco IOS. Coordinated migration from Windows
98 / Office 98 to Windows XP / Office XP. Network security, antivirus
and performance monitoring. Spam filter configuration and monitoring
and email administration (Exchange and OWA). Created and maintained IT
property and software license records. Developed and tested disaster
recovery plans, Prepared annual legislative budget requests (LAR and
BOP), developed 3 year plans for agency hardware and software upgrades.
Developed standard operation procedures and security policies. Agency
web page creation and maintenance including custom Perl and Java
scripting, configured SSL for secure web access. Remote access
administration. End-user support via helpdesk, desk side and remote
administration. Hired, trained, and motivated a staff of 4.
05/97-02/02
Texas Dept. of Housing
IT Operations Manager
Installed and maintained network servers, routers and switches using
Windows NT, AIX and Solaris. Coordinated migration from Windows 9x to
Windows 2000. Coordinated replacement of all desktops, servers and
network equipment on a consistent as needed schedule.
Assisted with migration from AIX 4.x to Solaris. Windows and Unix
network administration. MS Exchange administration, system backup and
recovery using Veritas BackupExec and Legato. End-user support via
helpdesk, desk side and remote administration. Hired, trained, and
motivated a staff of 6.
10/96-05/97
Texas Dept. of Criminal Justice
System Support Specialist III
Network and end-user support of Netware servers and Windows
workstations. System backup and recovery. Mainframe and network
connectivity troubleshooting, backup and recovery, data transfer.
06/94-Current
Best in Texas Web Services & Austin Computer
Recyclers
Owner / Operator
Creation and maintenance of several small business websites including
Perl scripting and interactive forms, customized graphics, HTML, CSS,
JavaScript. Recycle, build and upgrade computers for small businesses.
08/96-10/96
Texas Dept. of Housing (Temp)
PC Technician
Assisted with migration from Windows 3.1 to 95. Performed hardware
upgrades (hard drives, memory, and video card installation).
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