Manager Customer Service

Steve Carrasco

Email: abqjfl@r.postjobfree.com

Address: ***** *********** *****

City: Eastvale

State: CA

Zip: 92880

Country: USA

Phone: 909-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Steve Carrasco

abqjfl@r.postjobfree.com Cell: 909-***-****

Staffing Manager/Recruiter

Highly motivated, customer service oriented professional with over 10 years experience in a fast-paced placement and staffing environment. Extensive experience in staffing, operations, recruitment, and customer relations.. Exceptional communication and follow through skills especially with client presentations and customer development. Core Professional Strengths include:

10+ years experience in staffing and recruiting.

Human Resources Policies and Procedures including payroll, workers comp, I-9.

10+ years experience in management of recruitment team and operations.

Development and implementation of employee retention programs.

Recruitment and on -boarding of exempt and non-exempt employees.

Proven track record of project completions, multi-tasking, and organizational skills.

Communication and presentation skills including correspondence and Power Point proficiencies.

Proficiency in Microsoft Office and the Internet.

"Steve cares about his students who he was placing with employers. I also observed his ability to work well with employers as he organized job fairs and other events. He is a great asset to a school or staffing agency."

-Denis Nurmela, Saturday Morning CEO Radio Host, Department Chair HCM Platt College.

Professional Experience

2012-2013: Director Career Services, Platt College Ontario CA. Responsible for planning, developing, and administering career and employment assistance programs.

Professional Achievements

Met or exceeded placement goals of 85-90% for Allied Health, Para-legal, Criminal Justice and Visual Communication programs.

Organized, recruited, and scheduled company participation of 27 employers for largest job fair ever held at Platt which led to multiple placements for students and alumni

Established mentorships and partnerships with multiple law enforcement, corporate, and medical agencies to meet their present and future staffing needs.

Steve Carrasco Page 2

Professional Experience, Cont.

2005-2012: Branch Manager, Arrow Staffing Redlands CA. Consistently exceeded client expectations by offering creative employment solutions, building and managing those relationships for business development purposes, and delivering a high level of service to both clients and talent represented..

Professional Achievements

Increased weekly sales by 100% in less than one year by using consultant approach to new and existing clients.

Leader in profitability, consistently out performed other branches by increasing profit margins by 80%.

Increased weekly labor hours from 1500 to 3000 hours due to client development and relationship building efforts.

1999-2004: Regional Recruiter/Service Manager FedEx Home Delivery Industry CA. Staffing and recruiting of all operational positions including management, administrative, warehouse, and driver positions. Responsible for all HR functions, retention, training, benefits, records, federal and state compliance. Terminal operations management.

Professional Achievements

Successfully recruited and staffed start up terminals in New York Metro area earning -Sudden Impact Performer of the Year Award-.

Recognized for outstanding staffing efforts in Western region in short amount of time in a critical situation earning the -FedEx Fire Fighter Award-.

Recipient of -FedEx Gold Certificate- Quality Recognition Program for going above and beyond in staffing of FedEx West Region`s largest metro areas.

Professional Development

FedEx Leadership Principles I & II, Employment Law, FedEx Recruiter Training, Sales Effectiveness, Human Resources Management, FedEx Total Quality management, Operations management, Public Speaking, Sexual Harassment and Diversity, Temp Ware, Campus Vue, Microsoft Office, Outlook, AST systems, FedEx Logistics

Education

Bachelor of Science Degree, Business Administration -Finance and Marketing,

California State University Long Beach

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