Stuart Young

Email: abqjeo@r.postjobfree.com

Address: ***** *********** *****

City: Elkhorn

State: NE

Zip: 68022

Country: USA

Phone: 402-***-****

Skill Level: Director

Salary Range: $150,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Stuart G Young

21401 Honeysuckle Drive Home 402-***-****

Omaha, NE 68022 abqjeo@r.postjobfree.com Cell 402-***-****

Process Expert - Strategic Problem Solver - Enterprise Architect

Education and Accreditations

E.M.A., Business Process Design, MIT, 1996 ITIL Certified- 2001

M.B.A., Cum Laude, University of Nebraska-Omaha, 1993 Six Sigma - 2006

B.A., Economics, Trinity University, 1981 PMP-1996

SKILLS & EXPERTISE

Business/IT Relationship Management Business Operations/IT Operations Integration

IT Financial Budget Management Program Management

CMDB/ITAM/SLM ITIL/ITSM

IT Operation Management Business Process Engineering

Data Center Operations Business Consulting

SOA Team Leadership

Service Center Operations Technical Support Management

Business/IT Metrics Reporting Mentoring

Enterprise-wide Executions Outsource Management

Service Delivery Client Satisfaction

Clients included: Honeywell, Ontario Power, HydroOne, State of Texas, UNO, City of Omaha, MetroMail/Experien, InfoUSA, Sprint, Embarq, Sysco Foods, Ameritrade, Medtronic, CITI, BCBS, Level 3, Harley Davidson, Metavante, DST Inc, WE Energies, Americo Insurance, Con Agra, West TeleServices, Omnium Worldwide

Professional Experience & Accomplishments

Stuart Young & Assoc. Mgmt Consultant 2007- 2012

Client- Capgemini IOS

Program Director-Infrastructure Optimization

Management of a portfolio of IT Service Management projects. Accountable for Project Management and Coordination, ITAM/SAM/Configuration Mgmt SME input and Execution of a Service Management Architecture for North American Outsourcing Clients. Role included Solution Engineering, Architecture, Customer Process On-boarding and Final Turnover Execution.

North American Lead Engineer for Asset Management, Software Compliance, Configuration Management, ITSM, Service Integration and related Service Management Operations.

Client-BCBS-NE

Delivered structured PMO process to address growing IS project portfolio. Created and Executed Program-level oversight and Governance for major initiatives requiring multiple project work-streams. Assist SOA System Modernization projects creating future-state IT Architecture for new BCBSNE joint venture. Upgraded EDW, Claims Adjudication, Claims Workflow and Role-Based Security-Identity Management systems.

Senior Consultant -ITIL/ITSM Process Management Maryville Technologies 2001-2007

Responsible for IT, Operations and Services Consulting and Project Delivery Activities in the Mid-America Market. Developed and authored and delivered ITIL-based IT Management framework-Integrated Technology Resource Optimization (ITRO). Engagement Responsibilities included:

Drive Business and Technical Requirements and Solution for Execution of ITSM

Lead all ITSM IT Services/Business Services Consulting engagements

CMDB and ITAM Lifecycle Development.

Process integration for IT Service Based Operations

Executive Oversight of Service Delivery Operation for Financial Services provider (ASP). Increased Satisfaction 50%, decreased marginal Cost 40%.

Data Center/NOC Process Development for International Medical Device Monitoring firm. Improved Response time 30%

Infrastructure Build-and Configuration Management (CMDB) for communications firm.

Directed and Developed ITIL Processes and Execution for large Securities Data Processing firm

President/Owner Young and Assoc-

Global Project Director 1997-2000

Executive Project Director responsible for successfully executing the national rollout of CRM/QA suite to 10 Call Centers and Client Service Processes across the US. Organized and directed COS Customer Solution Process increasing Customer Satisfaction by 40%.

Directed Multi-National project to Implement and Integrate $3.8 million Web-enabled ERP/MIS system. Led restructuring of development teams to functional focus in order to optimize development cycle vs. skill sets.

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