Engineer Customer Service

ANTHONY STAPLES

Email: *********@********.***

Address: Cypress Cove Court

City: Grayson

State: GA

Zip: 30017

Country: USA

Phone: 678-***-****

Skill Level: Experienced

Salary Range: $110,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ANTHONY STAPLES

Sr. VAS Engineer

Grayson, GA 30017

Cell: 678-***-****

****.*******@*****.***

Pursue a career with a Telecommunications / IT company to contribute my knowledge and experience of value added service products to promote and increase revenue and sales on a regional and national level.

PROFESSIONAL PROFICIENCIES

Wireless Value Added Services Platform Engineer (MMSC / SMSC / WAP)

IMS System Design Support including development, implementation and documentation for Wireless Networks like AAA, PDSN (Starent ST-40), HSS, and HA/FA

Enterprise LAN/WAN Management and Support

Field Services Project Management

Network Integration of Applications and Operating Systems

Troubleshooting Complex Enterprise networks

Routing, Switching and Configuring of IEEE 802.1x networks

Resource Management, Process and Usage Analysis, Optimization Reporting

Team Leader/Mentor

QUALIFICATION HIGHLIGHTS

Demonstrated comprehension of Unix-based Operating Systems and internetworking of other operating systems.

Experienced at coordinating inter-departmental resources and facilitating multi-independent vendor projects to include internal engineering request such as video and field engineering as well as external customer technical requirements and vendor management

Instrumental in data solution discussions to ensure network stability requirements and capacity planning, and geo-redundancy

Perform regular engineering documentation reviews to identify various wireless networks and work closely with network architects, engineering and operations teams

Familiarity with network architecture, network and host security (ex: AAA, RADIUS, firewalls, authentication systems, file permissions, system integrity, etc.)

Strong inter-personal and communications skills; to include proposals, contract writing and customer presentations and technical drawings.

Instrumental in discussions with MSOs, Vendors, and contractors

Assured the standardization and documentation of Network Service practices and policies.

Managed the Network Services Deployment Division including Network Development (infrastructure development and management)

Assured effective and timely communication with the subscriber/vendor community in the areas of policy, practice, project implementation and management, and problem identification and resolution.

Coordinated and supported the efforts of departmental LAN administrators and other technology providers.

Worked closely with other Directors and Managers in the overall administration, planning, and implementation of voice, data, video, intrusion detection and other proprietary technology systems and initiatives.

Participated as required for industry forms and standards such as IEEE and 3GPP2.

IMS P-CSCF Installation Team. IMS Core Implementation Team, aiding in the coordinated success and timely completion of core activities that were network dependent

EMPLOYMENT SUMMARY

Sr. VAS Engineer - Alltel - Atlanta, GA

December 2010 - Present

Provide engineering and operational support for mobile service provider data network, with emphasis on Value Added Service (VAS) engineering and operations responsibility for MMSC. Secondary support includes, but is not limited to: SMSC, VVM, Content Filtering and Data Optimization solutions, Mobile Web (WAP), AAA, HLR, and OTA.

ESSENTIAL DUTIES / RESPONSIBILITIES:

Engineer design, integration, and implementation of SMSC and MMSC architecture.

Monitor and forecast platform hardware and software capacity based on KPI trends and marketing forecasts.

Determine appropriate growth points and present design options to support growth needs.

Operational support of SMSC and MMSC platforms and related messaging platforms.

Write, review and implement Methods of Procedure for maintenance and corrective actions of operational issues.

Create and maintain detailed documentation and network diagram support platforms.

Create best practice policies and procedures for support of the messaging networks.

Analyze root cause determination of issues including recommendations for improvements.

Interface with cross-functional engineering and marketing teams for new feature and functionality requests.

Engineer and support other systems supported by VAS engineering.

Educate and train other individuals in the company regarding VAS platforms.

Manage platform specific capital and operational expense budgets and procurement activities.

Establish and maintain positive vendor relationships to complete any necessary changes to ensure existing and new applications function according to specifications.

Wireless Integration Engineer - Apple Computers / iWave National Wireless rollout

July 2010 November 2010

Performed engineering and deployment of wireless infrastructure within Apple retail stores in the Eastern to Mid-West US region. Responsible for the physical installation, implementation, testing and integration of Cisco 1142 wireless access points, Cisco WLC5508 controllers, Cisco 3560G-48POE back end, and front end switches and associated application services with POS terminals in over 300 stores nationally in the Apple Computers iWave wireless project.

ESSENTIAL DUTIES / RESPONSIBILITIES:

Participated in high-level wireless security project discussions with equipment vendors and Apple employees.

Assessed the wireless and security posture of new and existing information processing environments against numerous standards and practices.

Provided operational and technical remediation steps to control objectives.

Designed wireless network security in new and existing networks.

Provided technical information to post engineers on Install & Configurations & Professional Services.

Provided critical review to other Engineers designs as needed.

Implemented wireless and security products including firewalls, intrusion detection systems, and various other security products.

Performed Wireless RF surveys and familiar with tools like AirMagnet or LANPlanner.

Generated engineering requirements (including descriptions of requirements and solutions) for proposals.

Obtained and maintained vendor engineering certifications required for service delivery.

Provided wireless and security consulting and engineering services that assured a high degree of Customer satisfaction.

Traveled to support customer remote offices 75% of the time.

RNOC VAS ENGINEER T-Mobile USA - Atlanta, GA

Jan 2009 Jan 2010

Responsible for the physical installation, implementation, testing and integration of T-Mobile value added services platforms in an IMS environment. Acquired knowledge of evolving wireless and wire line technology and an in-depth working knowledge of general Telco installation, Data Center, Central Office, MSC, and Telco adds, moves and reconfigurations.

ESSENTIAL DUTIES / RESPONSIBILITIES:

Performed Cisco, Sun Microsystems and HP Linux, UNIX platform hardware installations.

Terminated or built all types of Ethernet cable with a strong understanding of DS0, DS1, DS3, OC-3, OC-12, OC-48, OC-192 and fiber cable types.

Experience working with telecommunication ancillary equipment including, patch panels, fuse panels, racks, cabinets, DSX panels, Cisco Switches, Cisco Routers and Terminal Servers.

Conducted various activities such as installing cat-5e, cat-6, and fiber optic cables, wire wrapping 25 pair, x-connects, bar coding, labeling, asset tag the MSC, and scanning equipment into the database.

Assisted other wireless technicians and clients with restoration activities when service impairments occurred. Perform other duties as assigned by operations management.

Data and Telecommunications testing procedures for turn-up.

Provided technical support to ensure proper operation of assigned MSC system and equipment.

Load balance firewalls, equipment, and terminal servers.

Utilized troubleshooting skills to identify and resolve complex system hardware/software problems.

Ran power feeds from BDFB to equipment, H-Tap, lug, etc.

Utilized test equipment to analyze and resolve issues. Network management and performance monitoring tools.

VAS PLATFORM ENGINEER Comverse Technology Tel-Aviv, Israel

June 2006 June 2008

Installed, integrated, and deployed, the following wireless value added service products:

a) Mobile Data Gateway (WAP gateway) for Internet Browsing & instant messaging.

b) Customer Email Gateways (CEG: Portal for Yahoo, Google & MSN)

c) Multi Media Services (MMSC: picture/email messaging & video streaming).

d) Personal Information Management (PIM: Cell phone contact book, Email addresses, and Appointment schedules).

Cellular operators serviced include T-Mobile, Verizon Wireless, Metro PCS, Leap (Cricket) Wireless, TracFone, and IDT.

ESSENTIAL DUTIES / RESPONSIBILITIES:

Daily tasks included integration of Sun machines (210 & 440) & IBM Blade Center (HS20 & TS20) data base servers with High Availability (HA) network configuration and storage area network (SAN) connectivity to EMC disk arrays (CX300 & CX500) in server clusters ranging from 2 to 16 data base servers across fiber channel switches.

Edited and built Oracle Data Base Tables Integration for Middle Tier Applications via SQL command line or PL/SQL for cell phones for MDG platform functions.

Configured MDG and MMS platform to provision and retrieve cell phone subscriber information along with Authentication of Class of Service (CoS) according to cell phone customer service plan in wireless operator data base, and DCS coding for GSM & CDMA cell phones.

Oracle data base installation & integration for retrieving & transferring wireless cellular services charging attributes to cellular operator final billing platform.

Performed layer 7 (Application) routing along with the configuration & integration of WAP, LDAP, RADIUS, HTTP, and SMPP (Push Services for Advertising and Text Messaging) to MDG and MMS platform for pre & post paid cell phone customers.

Performed ATP (Acceptance Test Procedures) for handset to handset testing of VAS applications for handover to customer operations engineers.

Installation & complete system integration of MMS and MDG value added service platform into cellular operator wireless (GSM & CDMA) network, providing services such as web browsing, online chat (IM), and picture email.

INDEPENDENT WIRELESS CONSULTANT - 03/03 - 06/06

Iceburg Technologies, Mastech Enterprise, Inc., Harlem Cable TV, Project Lincoln Mall, Beamon Architects, Inc. Atlanta, GA New York, NY Miami, FL

NETWORK ENGINEER II Verizon Business ASRC, Alpharetta, GA 12/98 - 12/03

NETWORK ENGINEER/OSC Hewlett-Packard, Atlanta, GA 07/96 - 08/01

NETWORK ENGINEER/OPERATIONS Hoffmann-LaRoche, Nutley, NJ 06/95 - 07/96

TECHNICAL CERTIFICATIONS / EDUCATION

Comverse Mobile Data Gateway - 2006 &2008

Effective Corporate Communications - 2008

Toastmasters Public Speaking - 2008

Sun Hardware Systems Training - 2007

Comverse MMSC Platform Deployment & Configuration Training - 2006

Vivato 802.11Wireless Base station installation and configuration - 2006

HP UNIX System and Network Administration I - 1999

New York University S.C.E. - 1990

Grumman Data Systems Institute A.S. - 1985

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