Customer Service Representative
Resume:
Mohan Krishna
Email: *********@********.***
Address: **** * **** ******
City: Chicago
State: IL
Zip: 60632
Country: USA
Phone: 510-***-****
Skill Level: Experienced
Salary Range: $35,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Mohan Krishna
3140 W 54th Street Chicago, Illinois 60632
Cell: 510-872- 6811 ************@*****.***
OBJECTIVE: To obtain a position that will enable me to utilize my customer service or administrative skills.
PROFILE:
EXPERIENCE: Customer Service Professional who has solved problems for business owners and customers and set up new policies/services.
COMMUNICATION SKILLS: Good listener with strong phone skills who addresses customer concerns in a fast, professional manner.
FLEXIBILITY: Versatile team player who takes on added responsibilities, quickly learns new skills, and supports co-workers.
CUSTOMER SERVICE EXPERIENCE:
STUDENT SCOUT Chicago, Illinois 2011
ADMISSIONS SUPPORT REPRESENTATIVE
Contacted prospective students by phone who expressed an interest in certain colleges and creative interests. Engaged the prospective students about their career interests and transferred them to the assistant director of admissions at the campus if appropriate.
UNIVERSAL PROPERTY & CASUALTY INSURANCE
Fort Lauderdale, Florida 2007-2010
CUSTOMER SERVICE REPRESENTATIVE (Underwriting & Retention)
Solved problems related to billing and policy for consumers and professionals (insurance agents). Processed new policies, canceled policies, and took payments. Answered questions about products, services, and pricing. Routed calls and escalated service issues. Interacted with clients form all backgrounds in a friendly, professional manner. Worked as part of a team in a large call center.
* Increased collections for overdue accounts.
* Retained customers by providing outstanding services.
* Designed broad industry and product knowledge (licensed for Property and Casualty).
BARKLEY INSURANCE Fort Lauderdale, Florida 2006-2007
CUSTOMER SERVICE REPRESENTATIVE
Supported agents at an insurance agency with administrative tasks and managing files. Solved problems related to service issues, including billing and policy updates. Referred clients to agents to take advantage of cross-selling opportunities.
* Filled several roles at a small, fast-paced company.
FARMERS INSURANCE Oakland, California
2002-2006
CUSTOMER SERVICE AND MARKETING ASSISTANT
Supported a business owner in all aspects of agency operations. Scheduled appointments for meetings and policy reviews. Quoted policies for home and auto insurance (licensed). Processed applications, working with attention to detail. Educated clients about the benefits of proper coverage. Cross-sold products when appropriate. Called canceled and lapsed accounts to retain business.
* Trained employees in customer service and technical skills.
TECHNICAL EXPERIENCE:
OCIUS, LLC Chicago, Illinois
April 2012 - November 2012
DATABASE ANALYST
Provided database solutions to a real estate company and assisted employees with troubleshooting ticket tracker issues
BETHANY METHODIST HOSPITAL
Chicago,Illinois December 2011 - March 2012
SQL ANALYST (Temporary Position)
Tested a physician data repository by writing numerous SQL queries and comparing certain data in the data repository with data in NPR reports from Meditech. Provided customer service internally by resetting passwords, answering technical questions and troubleshooting technical issues.
BAI Chicago,Illinois August 2011 - November 2011
DATABASE COORDINATOR (Contract Position)
Wrote numerous SQL scripts to identify inconsistent or outdated data in order to improve a very large database for a financial company.
CISION
Chicago,Illinois 2010-2011
CONTRACT ADMINISTRATOR (Contract Position)
Processed contracts using several databases (billing, system administration) for a company that provides IT solutions. Established user names and passwords. Entered billing data needed to process orders.
EDUCATION:
LOYOLA UNIVERSITY Chicago, Illinois 2010
M.S., Software Technology COLLEGE OF CHARLESTON Charleston,
South Carolina
1998
B.S., Computer Information Systems
COMPUTERSKILLS:
* Proprietary databases for customer contact data and billing information, Excel, PowerPoint, Word
* Extensive training and experience in computer programming and database administration
VOLUNTEER WORK:
GARFIELD RIDGE BAPTIST CHURCH
Chicago, Illinois
2011-Present
TECHNICAL ASSISTANT / NURSING HOME VOLUNTEER
* In charge of ripping audio CDs and uploading sermons on the Internet
* Record news programs for the church using the software Audacity
* Involved in a leadership role for the nursing home ministry of the church by visiting the nursing homes which are part of the church's ministry twice a month and performing duties such as preaching, singing, and personal visits to the residents.
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