Customer Service Management

THOMAS HUCKABY

Email: *********@********.***

Address: **** ********* ****

City: ROWLETT

State: TX

Zip: 75089

Country: USA

Phone: 972-***-****

Skill Level: Management

Salary Range: $80,000

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

Thomas H Huckaby Jr

8806 Lochgreen Lane

Rowlett, TX 75089

Home: 972-***-****

***************@*****.***

Summary

GENERAL MANAGEMENT * OPERATIONS

* Production * Inventory Control * Manufacturing * Purchasing * HR* Pioneering, competitive management executive with exceptional general and P&L management, strategic planning, budgeting, financial reporting, training and leadership qualifications with team-focused, results-oriented management style. Effective in reorganizing, streamlining and strengthening existing operations as well as identifying and capitalizing new business opportunities.* Distinguished career spearheading company to build market share, drive revenue growth and outperform competition by creating long-term corporate strategy and cost containment processes, negotiating contracts and being a catalyst for change.* Combine strong planning, organizational and communications skills with the ability to independently plan and direct business affairs. Thrive on challenges.* Analytical and decisive; expert negotiator and "deal maker." Notable communication and listening skills. Successfully negotiate new terms regarding contract terms/service offerings to promote responsiveness, efficiency and profitability of business relationships. Build new revenue streams.* Readily visualize target and identify steps required to attain goals. Interact with customers, partners and other organizations domestically and internationally. Consistently successful in identifying and capitalizing on market opportunities to drive revenue, profit and growth.* Noted interpersonal aptitude. Skilled in staff training, development and performance management to meet/exceed operational and financial goals through performance/quality improvements with focus on customer satisfaction.* Technically savvy. Proficient in use of computer applications, e.g., AS400, MPP Systems, Oracle.* Areas of expertise include:* Strategic and Business Planning* Customer Service and Retention* Business Development* Human Resources * Production Processes and Standards* Training and Development* Contract Negotiations* Quality and Productivity Improvement* Purchasing* Policy and Procedure Development* Materials / Inventory Management* Cost Reduction and Revenue Gains* Financial and Budgetary Affairs* Time Management

Professional Profile

2000 to 2011 General Manager

Pride Mobility Products Corp., Mesquite, Texas

Directed and coordinated activities of site management and personnel to ensure compliance with executive management and site standard operating procedures, personnel policies and workload leveling

* Responsible for long-term planning and strategic initiatives

* Managed the start-up project, Negotiated the facility lease, equipment purchases, and transportation rates

* Continual focus on customer service through establishing resources and requirements for handling customer property as documented in customer contracts, performing verification of meeting planned results through feedback and customer communications and determining appropriate actions as to meet or exceed customer expectations

* Ensured that the facility met all GMP requirements for a medical device-regulated facility. Maintained FDA Medical Device Registration filing

* Responsible for all safety, operations, quality, financial, legal and regulatory functions executed on site

* Responsible for site metrics associated with Key Performance Indicators (KPIs), Business Improvement Plans, Efficiency Programs, and Profit and Loss (P&L) indices subsequent data analysis to develop reports for interpretation and communication for the customer, and site personnel

* Ensures communication and feedback for site and customer relations, including management review

* Provide coaching and mentoring to site management and personnel in support of bench strength to ensure sustainability of the business and facility

* Attend training, meetings and seminars for professional growth as approved by executive management

* Enforce safety and security policies and regulations

* Complied with all GMP (Good Manufacturing Practices) guidelines

* Supported and encouraged good housekeeping practices

* Misc. tasks as assigned by the Vice President of Operations

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