Customer Service Manager
Resume:
Marsha Wright
Email: **********@********.***
Address: 21875C Japatul Lane
City: Alpine
State: CA
Zip: 91901
Country: USA
Phone: 619-***-****
Skill Level: Management
Salary Range: $41,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Marsha R. Wright
21875C Japatul Lane, Alpine, CA. 91901
Cell 619-***-****
**********@********.***
Summary IRS PTIN, CA CTEC Certs, 60 hr. Income Tax Training, Tax Preparer, Assistant Manager large R.V. Water Park, (Campground Manager Software), Accounting and G.P.S. P/R Manager, Electrical Contracting Business, Retail Cashier Large Pet Franchise, and C Store Truck Stop Restaurant Franchise, 6 years as Corporate President and CEO of large and medium size full service restaurant and bar. Corporate Secretary and Administrator with 32 years at Benny Wright General Engineering Inc. Construction Company.
Areas of Expertise * Business Management
* Employee and Customer Development
* R.V. Park, Construction, Restaurant Computer Management
* Construction Bidding, Job Costing & Administration
* Organizational & delegation skills
* Financial Administration
Experience
Experience
Experience Jackson Hewitt Tax Service/P & L Financial LLC, San Diego,CA92127 12/2011-present
Tax Return Preparation, Customer Service, & Custom software Application.
* IRS Federal Tax preparation, and State preparation
* Continuing education specialized computer software
* Some managing office operations, and processes
* Worked in several different offices and situations
Legacy Resorts, LLC/Lonestar Yogi Park, Waller, TX 6/2011-7/2012
Customer Service, Reservations, Campground Manager software.
* Program manager, email service, cancellations and reservations.
* Customer, and phone services
* Closing reports and cash register reconciliation
* Gate check in, and customer relations.
CARTER ELECTRIC, LLC 11/2011-6/2012
Accounting, accounts receivable, GPS software payroll manager, payroll reports and job costing.
* GPS employee management and billing customers
* Accts. Receivable payment success program
* Insurance Audit and Workman Comp Payroll Reports
* Job costing and P/R reports tracking expenses.
Experience LOVE`S COUNTRY STORE, SUBWAY, AND TRUCK STOP 2/2011-11/2011
Cashier, Restaurant Food operations, and C- Store operations.
Responsible for customer service, food control, and kitchen maintenance.
* Food preparation, and maintenance operations
* Subway and store cashier
* Stocking, merchandise control
* General store maintenance
Page Two-Resume Marsha R. Wright
Experience PETSMART, INC. 8/2010-1/2011
Head Cashier, 7,500 S.F. Retail Store, approx. weekly sales $50,000.00
Responsible for customer service, vending operations, door security, and front operations.
* Clean and manage front registers
* Control merchandise exchange and refund
* Stocking, merchandise control
* Manage intercom and phone calls
Experience EL RANCHO GRANDE RESTAURANT, INC. 3/2004 -7/ 2010
President & CEO,
Created full service restaurant bar from re-model of building, decorating, and the operation of successful business. Business was started from scratch, all applications, liquor license, computer systems, office management, payroll, human resources, and food/kitchen operations.
Responsible for all restaurant bar operations, employees, inventory, advertising, and sales.
* Formed and developed business plan and implemented plan to completion
* Set up and managed all computer systems and hardware, restaurant and bookkeeping
* Created menus, pricing, advertising campaigns, and sales promotions
* Developed and managed human resources team for success
Experience BENNY WRIGHT GENERAL ENGINEERING INC. 4/1978- 7/2010
Corporate Officer, Business Administrator, and Development
Business Administration and development from inception.
Contribution of commercial government job administration success. Developed, positioned and introduced operations and procedures for steam lining job bidding, job costing, and job administration.
* Established a successful quick government payment program
* Developed working agency relationships to resolve problems and procedure issues
* Made contributions and changes to agency procedures that directly affected company
Contract management progress and successful change order profits.
Experience
Seeking Position HAIR GALLERY
Owner, and Manager,
Salon management, customer service for successful business.
* Manager Full service salon, and cosmetologist.
* Customer, and phone services
* Closing reports and cash register reconciliation
* Gate check in, and customer relations.
Particular strengths in communication, human resources, and customer service. Strong skills in specific computer system applications and program management, government and insurance procedure implementation. Construction Company, any related fields sales, or customer service, accounts payable, or accounts receivable, employee management, payroll manager, or construction specific contract administration. Restaurant management, or related fields, of products and services in the food industry. 2/1975- 3/2004
Starting salary
$15.00 an hour
(negotiable with benefits)
Full time, preferred. Letters of recommendation on request.
Contact this candidate