Quality Management
Resume:
shean strong
Email: **********@********.***
Address: **** ******* ****
City: buena park
State: CA
Zip: 90621
Country: USA
Phone: 818-***-****
Skill Level: Director
Salary Range: $115,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
ACCOMPLISHMENTS
* Published Four Pinnacle Award performance improvement projects through Health Care Association of New York (HANYS) (2007) Profiles in Quality and Patient Safety.
* Published -A New Quality Approach to Reducing Vascular Access Infections- in the Nephrology Nurses Journal (2011).
* End Stage Renal Disease (ESRD) Network Quality Champion Award received from the Centers for Medicare and Medicaid for the -Most Improved Fistula Rate With Outstanding Results- (2009)
* Five (5) distinguished Military Achievement awards for excellence.
ACADEMICS
* Master of Business Administration (MBA) in Operations Management (2007)
* Bachelor of Business Administration (BA) in Management (2005)
* The Ohio State University/American Int. University Alumni
MILITARY HISTORY
* Army National Guard Operations Instructor Los Alamitos, CA 02/2008 to 11/2009 (1 yr)
* Naval International Operations Instructor/Chief Petty Officer Naval War College 04/1986 to 01/2003 (16 yrs)CE16O
WORK HISTORY
Quality Improvement Director 11/2009 to Present
Southern California Renal Disease Council, ESRD Network 18
* Contracted by the Centers for Medicare and Medicaid (CMS) to provide Healthcare Quality oversight for over 360 dialysis and transplant facilities.
* CMS -Grant Reviewer- for the 2012 Innovative grant approval team.
* Established onsite training and education in all aspects of dialysis.
* Chairman of Marketing and Communications for national Fistula First Breakthrough Initiative (2010-2011).
* Chairman of the Internal Review Committee for Southern California Renal Disease Council.
* Western Region ESRD Lead Quality Improvement Director for the 11 western states.
* Provides education assistance to Medical Directors with regards to Conditions for Coverage and other CMS Policies.
* Collaboration with several Organ Procurement Agencies.
* Presented a -Psychonephrology project- at the CMS sponsored QualityNet Conference.
* Resident Expert on NHSN, CrownWeb, PPS, QIP, HAI, ICH CAHPS and other CMS initiatives.
* Prepared contract proposal for CMS government contract. Evaluated submissions, selected vendor, and assisted with requirements gathering.
Project/Risk/Quality Manager 03/2006 to 01/2008
St. Mary`s Hospital and Ascension Health - Amsterdam, New York
* Created operational and process quality guidance in the hospital setting for streamlining quality issues, risk assessment/stratification, patient satisfaction, and policy alignment.
* Designed quality activities, facilitated teamwork and implemented project plans to elevate the organization Health Quality measurements.
* Facilitated all clinical and non clinical projects, for St. Mary`s hospital as the project technical expert.
* Provided reports of quality activities and outcomes to committees.
* Leader of the Quality and Core Measures team.
* Identified variations in evidence-based medical practice and sub-standard performance and recommended opportunities for improvement.
* Developed and Implemented the Rapid Response Team.
* Established the HCAHPS and utilized the data to impact patient satisfaction.
* Completed annual Failure Modes Effects Analysis as required by Joint Commission.
* Approved St. Mary`s submissions of Root Cause Analysis to the Department of Health on all adverse occurrences and Sentinel Events.
* Conducted periodic Healthcare Failure Modes Effects Analysis (HFMEA) with subsequent implementation of risk strategies to the Health Department (DOH), Joint Commission (JCAHO), and Centers for Medicaid and Medicare Services (CMS) for the entire organization.
* Instrumental in the system analysis and approval of the Electronic Health Record (EHR).
* Developed the Emergency Response team.
* Generated triggers and alerts to critical lab values as well as critical values in all aspects of patient care.
* Strong Quality Management Experience in healthcare setting.
* In-depth knowledge of strong case management, and quality assessment.
* Exceptional knowledge of utilization review and third party payer criteria, regulatory requirements' and quality assessment criteria.
* Thorough understanding of regulatory agencies, statistical methodologies and process improvement.
* Strong project management and organizational skills.
* Excellent communication and interpersonal skills.
* Superior leadership, management and motivational skills.
Healthcare Consultant 01/2003 to 03/2006
East Venture Services - Monticello, New York
* Controlled $15 million operational budget ensuring GAAP/Sarbanes-Oxley guidelines.
* Exceptional knowledge of utilization review and third party payer criteria, regulatory requirements' and quality assessment criteria.
* Thorough understanding of regulatory agencies, statistical methodologies and process improvement.
* Strong project management and organizational skills.
* Excellent communication and interpersonal skills.
* Superior leadership, management and motivational skills.
* Prepared several hospitals for Joint Commission and Department of Health and Human Services Surveys.
* Streamlined and joined the operational process with the accounting data for increased efficiency in manufacturing and healthcare organizations.
* Company contact for ISO 9001 certification/requirements.
* Developed/revamped policies and procedures for operational processes in order to ensure optimization and compliance with established standards and regulations, GAAP, ISO, Six Sigma, TQL, and TQM ideologies for several manufacturing companies.
* Created incentive plans for staff and increased production by 16 percent. B
* Spearheaded a diverse range of programs and projects leading to improved market presence and increased annual profitability.
Operations Chief/Instructor International Students 04/1986 to 01/2003
U.S. Naval War College - Newport, Rhode Island
* Responsible for planning and evaluating various International programs and strategies
* Provided patients with information about all local health-care programs including disease-prevention programs.
* Huge knowledge of preparing clear, concise and informative reports, correspondence.
* Ability to handle difficult and sensitive situations.
* Amazing ability to communicate effectively with people from all backgrounds
* Uncommon ability to look sympathetically at the socio-economic and political problems.
* Master Training Specialist.
NUS, INCENTIVE, INNOV
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