Administrative Assistant Customer Service

QueLinda Smith

Email: **********@********.***

Address: ***** ******** ***

City: Elk Grove

State: CA

Zip: 95757

Country: USA

Phone: 916-***-****

Skill Level: Experienced

Salary Range: $48,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

QueLinda Smith

Home 916-***-****, Cell 916-***-****

Email- *******@***.***

OBJECTIVE: To apply my experience, passion, and outstanding work ethic in a professional environment, while be challenged and encouraged to succeed.

QUALIFICATIONS SUMMARY:

* 16 years experience supporting Physicians, Executives, and High-Level Senior staff

* Bachelors Degree in Music

* Experience working for state, private and non-profit agencies.

* Experience performing a wide variety of highly responsible, complex and sensitive duties in support of the Executive Office.

* Experience making complex travel arrangements, coordinating complex schedules, arranging meetings and special events.

* Experience interacting with executive directors, managers, lobbyist, legislators, county executives, CIO`s, governor`s office, etc.

* Experience coordinating administrative and clerical activities within the department or center.

* Experience conducting research, and responding to requests for sensitive information and assistance.

* Experience maintaining a variety of databases for tracking and generating reports.

* Ability to make good judgment and sound decisions in accordance with established procedures and policies.

* Ability to prepare reports and compile information to be used in special projects and reports.

* Strong computer skills with advanced knowledge of Microsoft Word, Excel, Power Point, Access and Outlook.

* Proficient use of electronic mail and the Internet including ability to post and maintain website content.

EMPLOYMENT:

California Medical Association (CMA) Lobbying Firm/Advocacy Organization

6/01/2005 to 8/19/2011

Project and Office Manager/Executive Assistant

* Assisted the Chief Strategy Officer, Deputy Strategy Officer and VP, Communications & Membership as needed.

* Managed all administrative functions for the Communications & Membership Department. Duties included complex scheduling, processing of forms and reimbursements, budget preparation and monitoring, travel arrangements, as well as providing input on confidential management and HR matters.

* Assisted with recruitment efforts for our physician membership. Also, internal recruitment efforts (included resume reviews, interviews and training of new-hires).

* Assisted with preparation and monitoring of office strategic work and production plans and schedules, alerting dept VPs to status of projects, tasks or efforts and providing advance notice when things appear off-track.

* Organized schedules, and prepared appropriate materials for meetings and other activities. Prepared general correspondence, typing, editing and proofreading various documents (including power point presentations), reports, agendas and minutes.

* Assisted on a daily basis: physicians, medical students, residents, medical staff professionals, medical schools, component medical societies and other professional organizations.

* Screened and/or selectively referred telephones calls and emails to appropriate staff for disposition. Established reviews and maintained filing system and other clerical procedures.

* Scheduled meetings, reviewed email and messages for our department VPs. Performed work related to staffing committees, House of Delegates, Leadership Academy or many other duties as assigned.

* Managed our student intern program and also the Member Help Center to make sure we were providing excellent customer service to our member physicians.

University of California San Francisco (UCSF)/Department of Health Services, Office of Family Planning

11/1/04 to 6/1/05- Administrative Assistant II

* Provided technical and administrative assistance to the director and departmental staff (doctors and nurses) on a daily basis.

* Assisted in the development of procedures and criteria for a new program called provider enrollment. Sorted, logged and analyzed applications for the provider enrollment division.

* Provided customer support, developed and prepared reports for management, maintained files and other confidential records. Responded to inquiries regarding procedures electronically and regular mail.

* Maintained appointment and calendar schedules take and distributed meeting minutes at staff and committee meetings, analyzed studied and investigated documents for our fraud prevention division, coordinated registration for provider forums and many other duties as assigned.

Department of General Services (DGS) 6/02-10/02 (part-time)

Telecommunications Systems Analyst

* Provided daily administrative support to high-level managers. Prepared reports, developed memorandums, database management and many other duties as assigned.

Department of Information Technology (DOIT) 7/97-6/02

Executive Assistant to the Chief Deputy Director/Staff Services Analyst

* Responsible for the coordination of high-level executive meetings, taking minutes, coordinating incoming and outbound mail. Screening all incoming phone calls, scheduling appointments, daily contact with executives from the state, federal, public and private sector and correspondence with the governor`s office. Produced status reports for the CEO on a weekly basis. Coordinated all incoming e-mails and assisted department executives as needed.

* Student Assistant/ Office Technician- (Y2K) Year 2000 Office Support- Responsible for tracking and monitoring reporting status; validation; data entry; designing database reports; database design and modification; corresponding with project managers regarding data; drafting correspondence; coordinating delivery of outbound correspondence to over 116+ state entities monthly, and assisting department Y2K Program Managers with many other duties as assigned. Develop and oversee student assistants` daily assignments, develop thank you letters and certificates for all conferences, and workshop speakers, moderators and master of ceremonies. Compiled news clips for the executive office. Coordinated assembling of material for conferences, workshops and roundtable meetings. Developed agendas, contacted and confirmed speakers for Y2K events. Designed database queries, reports and tables as needed to track Y2K event information. Assisted and traveled with the State Chief Information Officer (CIO) to conferences and Y2K events as required.

Calvary Christian School 9/91-6/97

* Administrative Assistant- Duties consisted of answering a seven line switch board, filing, copying, faxing accounts receivable, accounts payable, billing, bank deposits, enrolling students, scheduling appointments, point of contact for office procedures and policies, assisted administrators with research, analysis and surveys and many other duties as assigned.

*References available upon request.

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