Account Executive Customer Service
Resume:
Eileen Malvey
Email: **********@********.***
Address: *** ****** **.
City: Boonton
State: NJ
Zip: 07005
Country: USA
Phone: 973-***-****
Skill Level: Director
Salary Range: $80,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
EILEEN MALVEY
621 SPRUCE STREET
BOONTON, N.J. 07005
973-***-**** CELL
EXPERIENCE:
Polaris Risk Managers West Caldwell, NJ 1997-Present
President/Sr. Account Executive
This Brokerage was formed in April 1997. Handled all aspects of agency start up from furnishing, researching and purchasing insurance software program, opening bank accounts and rollover of Chairmans existing book of business. Completely and effectively service a commercial book of business consisting of Property & Casualty coverage for medium to large commercial accounts and Excess Liability for large Public Entity accounts. This book of business generated $1,500,000 in commission.
Responsibilities include:
Secure and monitor agency licensing in various states.
Input policy detail into AMS Prime.
Accurate invoicing of policies, endorsements, audits.
Developed and maintained relationships with client, brokers and underwriters.
Conduct client needs assessments and design coverage to meet those needs.
Prepare new and renewal business submissions by obtaining updated exposure and underwriting information from client or broker and transmit to company.
Efficiently answer client and broker coverage questions or concerns.
Processing endorsements, certificates, binders, I.D. cards.
Review policies, endorsements, and audits for accuracy.
Prepared and submitted loss reports to company. Complete follow through and assist in expediting payments to client. Intercede if there is a coverage issue to assure claim is being handled properly and to clients benefit.
Provided excellent oral and written communication with clients, brokers, and underwriters.
Handled all accounting, including monitoring accounts receivables, reviewing all account payable statements for accuracy and remitting payment to insurance company on a timely basis. Managed accounts receivables to achieve a 0-30 day receivable.
William H. Connolly Montclair, NJ 1996-1997
Sr. Account Executive
Managed Public Entity book of business, including the administration of the NJ Housing Authority Workers Compensation Joint Insurance Fund.
Responsibilities include:
Remarketing and renewal premium negotiations.
Conduct renewal meetings to review clients current operations and determine if there were any new exposures that required securing additional coverage or modifying current coverage.
Initiated client meetings to deliver policies, explain coverage and any changes in coverage or policy form.
Accurately perform all account transactions including endorsement requests, binders, certificates, I.D. cards, policy checking, follow-ups.
Input and keep policy detail current in system.
Prepare agenda for Joint Insurance Fund monthly meetings; process member billings, prepare loss analysis, and include any insurance related documents in members meeting folder.
Research and maintain communication with the Department of Insurance to insure compliance with JIF regulations.
Robert E. Linnett Agency Caldwell, NJ 1989-1996
Sr. Commercial Account Executive
Work directly with Agency principles and 3 Producers to effectively service, enhance and retain a book of business consisting of preferred accounts including Municipalities, Public & Private Schools, and Vocational Schools, along with various other types of commercial business.
Responsibilities include:
New business marketing, execution & presentation of proposals with producers.
Remarketing and renewal premium negotiations.
Initiate client meetings to deliver policies, explain coverage, complete review of clients operations.
Correspond with client to confirm pertinent items discussed and actions to be taken.
Thorough review of audits & endorsements for 100% accuracy.
Provide prompt and courteous response to all inquiries by client and underwriters.
Review Loss Control recommendations with client & maintain a follow-up schedule to document compliance.
Assist the claims manager with problems related to losses and intercede when necessary.
Fowler Agency, Inc./ Florham Park, NJ 1984-1989
ALR Risk Managers, Inc. Parsippany, NJ
Commercial Lines Supervisor
Supervised staff of four Customer Service Representatives. Duties included distributing and assigning accounts, training, policy reviews, establishing and implementing remarketing strategies, meeting with clients and/or underwriters.
Commercial Account Executive
Worked directly with President and Vice President on Large commercial lines accounts.
Met with nationwide clients to deliver policies, review operations, provide coverage analysis, and recommend changes or enhancements.
Reviewed and calculated retro adjustments.
Checked experience modification factors for accuracy.
Prepared new business specifications to deliver to Underwriters, prepared renewal applications and followed through for renewal quotations.
Burkar Associates, Inc. Parsippany, NJ 1979-1984
Commercial/Personal Lines CSR
In house servicing of 50% of the agencies commercial accounts including claims processing.
In house servicing of 50% of the agencies personal lines accounts, including claims processing.
References available upon request
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