Manager Software Developer

JACKY YIP

Human-Computer Interaction Institute abqiyn@r.postjobfree.com

Carnegie Mellon University 650-***-****

*** *. ***** **., ********** PA 15213 www.jackyyip.com

EDUCATION

HCI METHODS

CARNEGIE MELLON UNIVERSITY, Pittsburgh, United States

2010 Aug

User Research

Masters of Human-Computer Interaction, GPA 4.0/4.0

Contextual Inquiry

UNIVERSITY OF WATERLOO, Waterloo, Canada

2009 Apr

Directed Storytelling

Bachelor of Software Engineering with Distinction, Minor in Cognitive Science, GPA 85/100

Diary Study

Maketools

PROJECTS Modeling and Analysis

Contextual Design

2010 Jan Present RADIOLOGY SOFTWARE REDESIGN, GE Healthcare

Service Blueprint

User Researcher, Technical Lead

Eight-month capstone project to create a unified experience for GE s radiology suite through Design

conducting field research with radiologists by validating designs with working prototypes. Persona and Scenario

Participatory Design

PERSONAL ROBOTICS INTERFACE, Intel Research Lab

2009 Sep Dec

Paper Prototyping

User Researcher, Interaction Designer, Software Developer

Wireframe

Designed the user interface between seniors and a robotic caregiver that performs routine

tasks at home. Performed contextual inquiry at senior homes to understand the elders Usability Evaluation

latent needs. Developed a functional UI prototype and iteratively refined the design through Keystroke-Level Modeling

usability testing. Presented at Intel Labs Pittsburgh 2009 Open House. Think-Aloud Protocol

Heuristic Evaluation

SAVING THE NEWS, Pittsburgh Post-Gazette

2009 Sep Dec

User Researcher, Service Design Lead SKILLS

Employed service design methodology to inform the newspaper company on feasible in- C

novations. Presented to Post-Gazette executives monthly on research insights and design C++

concepts, and prepared the presentation content and slide design. Prototyped a service Java

framework to address the needs of Pittsburgh s younger generation for neighborhood news. Python

HTML / CSS

PHP

DESIGN EXPERIENCE MySQL

MICROSOFT, Redmond, United States

2008 Jan Apr ActionScript

Program Manager Intern OpenGL

Brainstormed ideas with user experience designers to create a new Active Directory man- MATLAB

agement UI for Windows 7. Conducted think-aloud usability testing. Authored feature

specifications including design mockups and user scenarios, which were signed off by TOOLS

feature, partner and management teams as part of Windows 7 s document review process. InDesign

Photoshop

MICROSOFT, Shanghai, China

2007 Jun Aug

Dreamweaver

Program Manager Intern

Flash / Flex

Designed an experimental single sign-on web service for mobile users as sole designer.

Eclipse

Took initiative to resolve blocking issues across Shanghai and Redmond.

Visual Studio

Omnigraffle

DEVELOPMENT EXPERIENCE Visio

GOOGLE, Mountain View, United States

2008 Sep Dec

PLATFORMS

Software Engineer Intern

Windows

Added new revenue and clicks reporting for AdSense front-end. Developed an internal

MAC OS X

dashboard to display usage statistics for AdSense s public API.

Arduino

RESEARCH IN MOTION, Waterloo, Canada

2006 Sep Dec

LANGUAGES

Software Developer Intern

English

Created file I/O drivers to simulate Windows Mobile and Symbian logging storage on the

Cantonese

PC. Implemented Unicode support for wireless logging.

Mandarin

RESEARCH IN MOTION, Ottawa, Canada

2006 Jan Apr

Software Developer Intern

Analyzed BlackBerry OSes and identified key features to be added in a new OS. Developed

device-independent management systems for battery and backlight.

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