Administrative Assistant Manager

***** ***** **** **** *-** #***, Wheaton, Maryland 20902-5923Telephone: 301-***-****,

E-Mail: *****@**********.***,

**/**/** - ******* **** Manager,

Planned, analyzed, researched, and optimized CRM database in order to continuously improve the quality, integrity, and efficiency of automation, engagement, analytics, governance, and productivity.Created websites within Convio, and administered websites within Joomla.Analyzed, researched, and merged membership database records.Authored web pages with HTML/JavaScript, and created client databases.Conducted web research, validated addresses, and prepared statistical reports.Processed and organized PDF documents for a telecommunications document service.

10/31/11 - 12/23/12 Data Manager

Database Optimization for transition to Online Association Management System.Consulted with staff, and defined plans for Data Optimization and Validation projects.Queried database for Optimization of Records.Conducted Data Optimization via merging records, and populating missing fields.Managed Database Records according to Sales feedback.Promoted products with Social Media comments, discussions, and networking.

1/17/08 - 7/24/09 Data Analysis Specialist

Analyzed, researched, and optimized association management database.Researched database information on the Web.Researched missing database information.Completed over 20 database integrity projects.Responded to email subscription requests.Worked with association management database, Excel, and Acrobat 7.0.

10/15/04 - 10/3/05 Administrative Assistant

Supported the HMSHost Retail Department Buying Staff with data entry,

data management, spreadsheet maintenance, preparation of reports for analysis,

and general administrative duties.Created/Processed/Developed Purchase Orders, Stock Keeping Units,

and Vendor Reports.Created Inventory Trend Reports with Business Objects.Merchandise authorization, contacted vendors to obtain UPC numbers for SKUs.Maintained geographically dispersed Retail Management System data integrity.Coordinated with Vendor Maintenance Department for vendor authorization.

11/8/99 - 11/15/02 Administrative Assistant

Provided administrative support to Myvesta employees.Contacted clients for change of address information.Entered client information into proprietary database.Created spreadsheets and word processing documents.After 3 years, I left in order to advance in employment. I then studied Microsoft Visual C++.Net and Adobe Publishing Collection, and authored this website., Association for Information and Image Management:ECMp Certificate, Enterprise Content Management Practitioner 2008ERMp Certificate, Electronic Records Management Practitioner 2008

Skillsoft Certificates - 2006:Microsoft Office 2000 - Excel for Power UsersJava Programming with J2SE 5: Getting Started with JavaMicrosoft Office 2000 - Beginning AccessMicrosoft Visual Basic 5.0 FundamentalsCustomizing Controls and Events in C#

Capitol College, 11301 Springfield Road, Laurel, Maryland 20708Electronics Technology Certificate 1986

Excel, Word, Outlook, Office 365, Access, Proprietary Databases, Acrobat 8.0, Skype, Yammer, Google+, LinkedIn, Twitter, Quickbooks, CRM, Salesforce, NetSuite, Marketo, Avectra, Box, Convio, Joomla, HTML, CSS, SQL, JavaScript, Visual C#, Photoshop, Illustrator, InDesign, PowerPoint.

www.johnakwei1.com

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